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1 year ago

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Learn how to set up your new iD plan, and get help on any questions you may have regarding your bills, coverage, settings, allowances, the iD app and so much more!

21072 Topics

Recent feedback.

Most replies Most views Newest first

Hayley MorganNewbie

posted in Community Archive.

No network

I have no network on my phone all of a sudden. Is anyone else having the same problem?

Leza DundonCivilian

posted in Community Archive.

PAC Code

Natalie TaylorCivilian

posted in Community Archive.

new contract

I have a contract with you and want to add another

cwilson5Civilian

asked in Community Archive.

I need a replacement nano sim

I need a nano sim for my iphone 13 pro max. Please could a new one be delivered.

Tamara TaylorCivilian

posted in Community Archive.

billing

Has anyone else had issues changing their direct debit date?

hackedblockedLA50DU

posted in Community Archive.

Completely disappointed in IDMobile - Multiple times shared passport + other docs to proved identity - very concerned victim cut off from family and friends by this company

Completely disappointed in IDMobile - Multiple times shared passport + other docs to proved identity - very concerned

SaffythefishNewbie

asked in Coverage & Network.

my network is down

My network is down and I have missed out on work today,

3oRUENewbie

asked in Your iD Mobile Account & App.

Issues with iD Account and Password Managers

New user. I have registered with the website. I use a password manager, but the damned thing won’t let me access it. The forgotten password option throws up errors … the whole thing is just a poor UX.How the hell do I get back in?

Carole BirdsallCivilian

asked in Community Archive.

Historical Call Log

I had an ID Mobile contract and now need to find out what numbers I called on 10th February 2017. I moved from ID Mobile to Vodaphone and from them to Plusnet so no longer have an account. As this is a legal situation is there any way that I can find out the numbers I called on that specific date? I cannot say how helpful any assistance anyone can give me would be appreciated. Carole

Katie FernandesNewbie

asked in Roaming & International.

international Charges - Am I PAYG or PAYM

I’m on the sim only £6 per month plan. Can you tell me how much it cost to make international calls to Portugal landlines and mobiles? I’ve looked on the international charges table but not sure if my plan is considered ‘monthly’ or ‘pay as you go’ and there’s a big price per minute difference when calling a mobiles. Thanks!

Mavis TaggartCivilian

asked in Community Archive.

How do I get a PAC Code when new sim card does not work in my phone

Have moved from Vodafone to iD and ported my number across. Only to find that my phone cannot see the iD network. The phone is a artfone C1. So I need to get a PAC code but how can I do that if the phone will not work for me to text and receive the code

duncan nashCivilian

asked in Community Archive.

0300 numbers

Why when ringing a 0300 number and get through all the automated options, just as a person answers does the connection is cut?This happens on every occasion.

ShelleCivilian

asked in Community Archive.

number port issues tried everything

HiPorted number over from voda to iPhone 13 Thursday. I have had trouble with receiving text message and anything with a verification code. I have tried all the ways to get this working off the page and via ID but nothing is working. Im close to cancelling this contract as i am within my 14 days still. Please help someone its driving me nuts. Carphone warehouse are no use either

Foz82Civilian

asked in Community Archive.

Bad phone connection even when showing 4G/5G

Does anybody experience poor reception even when it’s showing as 4G and 5G? I use my phone for business and can barely take a phone call as I’m travelling around the midlands. The coverage checker shows the areas as good but the reality of it is very different. For reference I’m on an IPhone 13 pro, my colleague is also experiencing the same issues on a different handset so I doubt it’s related to that. Both moved over from EE hoping the signal would be better but it’s absolutely terrible and no idea what we can do about it!

Toby_r_mCivilian

asked in Community Archive.

changed mine about phone

Hi, so I basically ordered an iPhone 14 pro (delivered 16th September) I now want to exchange it for a 14 pro max as I’m not getting on with it. They are currently out of stock until 13th October. is there a way of doing this which means I won’t be without a phone in the process? I’ve been told the only way is to return my current phone and then once it’s processed re-order my upgrade? So i would be without a phone in the process. Thanks

Angie BradshawCivilian

posted in Community Archive.

how do I check what I'm paying for and when my contract expires?

I would like to find out when my phone is completely paid for and how much I’m paying for data? How do I do this?

MichaeleCivilian

posted in Community Archive.

how to change my number after having joined and used an ID number

My wife joined ID a few months ago on a monthly basis, now she would like to keep her old number instead of the new number given to her as she had that number for a very long time.I have obtained a PAC but I am not sure exactly how to do it as she has joined ID already. Do I register her with the new number and then how do I change? or do I register with the old number for which I have a PAC?Can you help me? (and my wife?)Many thanks in advance

SJM1968Civilian

asked in Community Archive.

PAC not working

I keep getting this message. We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again. I’m sure the info is correct.

Anna HainesCivilian

posted in Community Archive.

i have lost my sim card

My phone number is XXXXXXXXXXX can you please send me a replacement SIM card

Jamie GoerdCivilian

posted in Community Archive.

my phone contact

I've received a message this morning stating that I've been restricted due to non payment, which is fair enough. Would there be a possibility that I can set up a promise to pay?

iD MobileiD Mobile Employee

published in Community Archive.

Royal Mail Strikes 30th Sept and 1st Oct

Royal Mail strikes are planned on 30th September and 1st October.This will delay delivery of iD Pay Monthly SIMs, Pay as you go SIMs and replacement SIMs.For urgent SIM replacements, you can purchase a SIM at one of our Currys stores. These delays may impact deliveries during, and for some time after strike action due to backlogs created.iD Mobile

asked in Community Archive.

Data roaming in France

Right.. I am now ready to cancel my account.There is no help from id mobile at all.I am in France and getting NOTHING from my id sim.WHY??

Klightley1Civilian

asked in Community Archive.

When can i upgrade?

Hi there, I last upgraded in Dec 2019. I've not had any emails or correspondence from ID mobile since then and wondering when my upgrade will be. Can you let me know please. ThanksKaren

BartKCivilian

asked in Your Phone & SIM.

Bar has not been lifted! 2 days

I do not pay by direct debit, I pay manually every month for my phone, I’m up to date with ALL my payments, I got a text saying payment was due otherwise I’ll get suspended, I made the payment and my phone has been blocked for 2 days since, When I try to make an outgoing call it says I have already paid, you have broken the contract as it has been more than 24 hours, I would like a resolutions teams adviser to contact me because I have been unable to use my phone which I need for safeguarding of children, I have tried resetting my phone many times and taking the sim out and putting it back in. You have broken the contractual agreement, I no longer wish to have a contract with you, you can have the phone back I don’t want anything to do with this company, I want to be contacted I have linked this to my Facebook account, you know my details, number ends in 899 Edit:After posting this topic I now get the following error message when trying to access idmobile main site:The requested URL wa

Sally HaywoodCivilian

posted in Community Archive.

Bizarre situation re bank code texts

Got a replacement sim as my phone was stolen. Put sim in old phone. Everything working except for all-important bank code text messages. If I get someone to text me, their message comes in and all the missing bank codes cone in. Not ideal. How can I resolve this blockage please?

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