Help Hub
Pay Monthly Phones
SIM Only Deals
My iD Account

Everything you need to know about the 3G switch off

1 year ago

Community
My iD

My iD

Learn how to set up your new iD plan, and get help on any questions you may have regarding your bills, coverage, settings, allowances, the iD app and so much more!

21071 Topics

Recent feedback.

Most replies Most views Newest first

coy7777Civilian

asked in Getting started with iD.

switching current number to ID mobile

Hello I have successfully applied to switch my current number (from another supplier) to ID mob network using PAC code. I submitted on Friday around 13:00 so my number supposed to be switched in one working day. Sunday is today and nothing has happened . Why switching networks didn't work? Below is states how long it takes to switching current number with PAC. How long will it take to switch?If you submit your PAC or STAC before 5.30pm, Monday to Friday, you’ll switch with 1 working day. If we get your PAC after 5:30pm, or at any time over the weekend, you'll switch within 2 working days.We'll send you a text message within 24 hours to let you know your PAC or STAC's been submitted successfully.Please note: a ‘working day’ is Monday to Friday, excluding bank holidays. Once your switch has been submitted, you'll switch the following working day. Your switch will take place anytime between 8am and 10pm. How do I switch to iD?Simply fill in the form on the left. Please ensure

kb2710Civilian

asked in Community Archive.

Free apple music gift - How do I get it?

I’ve recently upgraded but not received the link for my 5 months of Apple Music? What do I do?

asked in Roaming & International.

Huawei 4g Wifi abroad

I wanted to use my ID phone sim in a Three Huawei wifi unit whilst in Spain for a week so my wife could connect to it . Whilst it worked in the UK it didn’t work in Spain. I have data roaming turned on and the sim worked in a phone. Any suggestions thanks.

GeloCivilian

asked in Community Archive.

Set up a passcode on my iPhone and have forgotten it

Hi, I started to set up my new iPhone yesterday but then had to stop. Now I have forgotten the initial passcode & the phone has timed me out as wrong passcode put in twice. Help

asked in Community Archive.

leaving ID with PAC code but can't rejoin?

hello, I bought a second ID sim only using the referral scheme, for some reason I was redirected to mobiles.co.uk and I finalised the purchase of sim 50GB for £7.50/month. I got a confirmation of the plan via email and text, however when I received the sim and activated it the dashboard showed £12/month and indeed the chat agents confirmed this plan. Apparently I ended up in a 12 months contract rather than 1 month rolling on as I wanted. I complained and I got a call from the Complaint Team and I was told I need to call mobiles.co.uk to return the contract and chat again with the agent to request a PAC code and convert the contract to PAYG. And so I did. However I was told in the chat that I am not able to join again the network and if I do so I might lose my number so I am looking for an alternative network, anyone had a similar experience and why am I not able to join ID again?

Elisabeth BarrattCivilian

asked in Community Archive.

no mobile data

I cannot access mobile data at all anywhere. I’ve tried switching on and off/ airplane mode on and off etc. signal is good where I live.

asked in Community Archive.

phone calls keep cutting people off

For the last 2 weeks my phone keeps cutting people off why I'm on the call I use my phone for work so I've lost a lot off work because of this property if the problem is not resolved I will terminate my contract and go elsewhere

Claire HickieCivilian

posted in Community Archive.

data drop out

My internet data drops completely and I am unable to use the internet, which I need for work on a daily basis and my data drops out every couple of days it is becoming very annoying and I would like it resolved or I will have no choice but to go with another provider as I need my data for work

asked in Coverage & Network.

None to poor coverage

On Saturday I had no signal and at times just 1 bar. I had to take my mother to hospital for a procedure and they were going to call and let me know when I could collect her. There was no signal in the waiting room, very little around the hospital I ended up driving home where again no signal or just 1 bar. This made it a stressful day as I could not be contacted by my mobile. I now have only 1 bar of signal. If this continues I will be changing provider..

Spencer BrintonCivilian

asked in Community Archive.

Coverage dropping out in my area

The coverage in my area keeps dropping out when I am in the middle of call. The area is TQ12 1PY.Also Wi-Fi calling doesn’t work on my iPhone 12 even though it is enabled.Please can you help with this issue.Regards Spencer

Stan WillisNewbie

asked in Your Phone & SIM.

I've upgraded and been sent a new sim. Will this change my phone number?

It’s in the tille really. I’ve been with Idmobile for some time and asked to upgrade my contract. They have sent me a new sim. If I replace the old one this this will my telephone number change?

Riz AhmedCivilian

posted in Community Archive.

unable to make WhatsApp call

I am new to your network and I have to say I am not very pleased so far. Signal keeps dropping but today was the worst. The network didn't allow me to make whatsapp call...what is this all about. It is telling me that the network provider isn't allowing to make whatsapp call. I have to connect it to WiFi. Ridiculous and I can't call anyone about it. Going to be long 2 years I guess

Karen MarshallNewbie

asked in Community Archive.

upgrade wrong contract

We have 2 phones under one contract and upgraded to the wrong phone. How can we change this contract to the second phone

Annreid1Civilian

asked in Bills, Payments & Charges.

VAT charges on bill?

Why have I been charged VAT on my latest bill?

Frances VoelckerNewbie

posted in Community Archive.

Livechat is actually Deadchat

ID mobile are completely incompetent and don’t appear to understand plain English, nor to be able to set up a support section that you can contact from a lap top. It seems to be designed to work on mobile phone only but that is the problem. My iD phone has a signal but will not connect. I have 12month account paid monthIy, due to end 12 Oct. I needed a replacement handset on 12 September so also arranged upgrade and re-insurance on 13 September when the new handset arrived. Currys told me this would kick in when the ild contract expired. They have done their utmost but 2 new SIMs on, new phone works with other people’s SIMs in it but not with the iD SIM. My iD account shows the new SIM has been activated but plainly something at iD technical has not actually been plugged in/unplugged/linked. Each new SIM I have to wait 24 hours for it (not) to be activated. Using a Currys staff member’s mobile, iD proposed phoning me in 48 hours, (how do they think they will call me on a non-functionin

asked in Roaming & International.

Data Roaming in Spain

Hi, Wondered if anyone could advise. I'm currently in Spain, originally UK based,and my data roaming isn't working. Calls and texts are fine. Please find attached screenshots of my settings. Any help would be greatly appreciated as I do need data for work. I'm currently having to rely on the hotel WiFi which is less than ideal.

Craig AinsworthCivilian

asked in Community Archive.

Poor Signal most of the time, often with 4G and half signal it still doesnt work

Been with ID for a few months now and find the data signal terrible in almost all locationsgenerally i find i have 3G or 4G signal (half bars) but cant actually get any throughput, it seems to be as slow as old fashioned GPRS with. Recently I’ve been Manchester/london/chester and in all of these locations, even though it says i have half bars I can only just about download a webpage, with next to zero chance of streaming a video (YouTube, Netflix etc). I’ve also noticed that when i have a signal, an exclamation mark appears next to the signal strength indicator, when this happens (which is very often) i get no data at all.I’ve tried switching my phone off and on, toggle airplane mode etc but non of that has helped, i even put my sim card in my old phone and no change. about 5 months in and i want to cancel the contract, but committed to 24 months, any suggestions on my options? its now getting now getting annoying when my friend on EE seem to have very good signal all the time, especia

Richard OrfordCivilian

asked in Community Archive.

how do I get my PAC code

My contact has ended two days ago and I am trying to get my pat code, I understand I have to pay my final bill but I am also trying to be charged a extra £65 for line rental although I have a unlimited plan thanks Richard

Jackie WhiteRookie

asked in Coverage & Network.

SMS not sending

I have just joined ID with a new iphone13 and ported my number across but text messages will not send to contacts without iPhones. Can anyone help please?

Bradley DavisNewbie

asked in Community Archive.

Having issues with mobile data

Worst mobile phone network I have ever been with. If your internet goes down no way of getting hold of them other than through chat. So your have to borrow someone's phone who is with a decent network to go onto chat and speak with them and then your be greeted with complete incompetence. If your running small company like me avoid at all costs. I am going to ofcom to try and get the contract canceled, the biggest mistake I have made to change to this network avoid avoid avoid.There are no means whatsoever to contact them via telephone, if you have no internet because of their service how do you contact them when the only way requires an internet connection and your internet connection doesn’t work because of them.

mahit_02Civilian

asked in Community Archive.

Better £10 plan online can I switch to this?

Hi there I recently updated my plan to the £10 40gb of data and unlimited text and calls however I found another deal of yours online for the same price but with more data (60gb) is it possible for me to get that plan? Thanks

Shannon WinsorNewbie

asked in Getting started with iD.

my pac code isnt working

Ive left 02 and come to ID mobile. I have typed in all the information it asks. Then it says some of the information is wrong. I have re written it over and over I have re checked everything over and over. All the numbers are correct and its still isn't working.

stamenkov43Newbie

asked in Community Archive.

Upgrade

Hi there. I have been offered to upgrade to Samsung galaxy s21 fe 2022, but with this phone I have no disney plus. What is the difference between s21 fe and s21 fe 2022?

Michael WilkensCivilian

asked in Community Archive.

Netgear Nighthawk M1 - your data connection is disconnected

I am trying to use my iD sim in a Netgear Nighthawk M1 mobile router and while it works perfectly fine with my 3 sim out of my phone, when installing the iD card (that works fine with a phone or a different 4G router) gives me the - your data connection is disconnected - warning. The router has a strong connection. I am aboard which might make things more difficult, but as it works in a phone and other router I am struggling to see what the issue could be. Anybody has similar issues and a solution?

Julie HolmesCivilian

asked in Community Archive.

No phone signal since yesterday.

Is there a problem in the LN12 2BE area please? Myself and my family are all on ID Mobile and none of us have had a signal since yesterday afternoon. It's the first time I have ever had any kind of problem with a signal around here, but used to get it regularly when I was on another network :😪Any answer would be greatly appreciated.Many thanks 🥰

1
...
156
157
158
159
160
161
162
...
843

Page 159 / 843

Powered by Gainsight

Terms & Conditions

Sign up

Already have an account? Login

Or log in to the iD Community using your Facebook account

Log in with Facebook

or

Your username (Not your email or phone number) *

E-mail address *

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Log in / Register

No account yet? It's really easy to register here

Or log in to the iD Community using your Facebook account

Log in with Facebook

or

Username or Email

Password

Remember me

Forgotten your password?

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK