My iD

Learn how to set up your new iD plan, and get help on any questions you may have regarding your bills, coverage, settings, allowances, the iD app and so much more!

20913 Topics

G
Newbie
Goddard62Newbie
asked in Your Phone & SIM.

trade in issues

Sent my phone back in the packaging and not heard a thing how can this be resolved

5
Kash
iD Mobile Employee
1 year ago
N
Civilian
Neil GCivilian
asked in Community Archive.

cannot make or receive calls when outside Europe

cannot make or receive calls when outside UK I am in Barbados and cannot receive call to my mobile the call is hearing an engaged tone

10
Mohammed
iD Mobile Employee
1 year ago
P
Newbie
paul73mtNewbie
asked in Your Phone & SIM.

data on but not working

Over the last couple of months I have had problems with my data. On my phone (iPhone) I have a full signal and the 5g or 4g showing but I am unable to use data. To get round this I have to turn the phone off and on and then it works. It doesn’t do it in just one place which would make me think a signal problem but could this be a sim problem?  

5
Tom
iD Mobile Employee
4 months ago
Mikelancs
Newbie
MikelancsNewbie
asked in Community Archive.

cancelling witnin cooling off period and getting PAC code

Hi All, Hope you can help? I took out a contract on a phone with ID mobile, via Mobiles. Co.uk.    It’s become clear that the network coverage isn’t good enough where I regularly work and live,  so I’m cancelling the contract within the 14 day cooling off period.When I started the contract with ID, imported in my old Vodafone number via PAC code.  I’d like to take the number with me again.shoukd I request a PAC code from ID before returning the handset to mobiles.co uk, or do I wait until I’ve returned the phone and had confirmation that the contract is cancelled before requesting PAC code?

3
Will
iD Mobile Employee
2 years ago
Susanbc
Newbie
SusanbcNewbie
asked in Your Phone & SIM.

help please

So I’ve been on a sim only deal for two months as id finished my contract and wanted to wait for the iPhone 15 to come out. Every time I pressed the upgrade now button it didn’t give me an option of any iPhone to upgrade too. So tonight I’ve started a new contract with Carphone warehouse but it’s still on id mobile. I’d like to keep my number so I got the pac code but that doesn’t work as I’m already on I’d mobile. How do I switch my number to the new SIM card when it arrives? Thankyou 

6
Tom
iD Mobile Employee
7 months ago
Jasothomso
Newbie
JasothomsoNewbie
asked in Bills, Payments & Charges.

contract price increase

In January the monthly cost of my contract was increased without any fore warning, it then went back to normal this month, why was I charged extra 🤬 

4
Mohammed
iD Mobile Employee
1 year ago
A
AmeliaJade
asked in Community Archive.

SMS failed message when it has sent

I have recently joined iD and have transferred my number over and got a text to say it has been successful. However, whenever I send an SMS it says it has failed to send when it has because I get replies. I have turned my phone off and on multiple times but I’m not sure what to do from here

3
Adzdalton
Newbie
5 years ago
Chrismetcalfe
Civilian
ChrismetcalfeCivilian
asked in Community Archive.

EU data only sim roaming allowance

I am traying to find a data only sim deal with unlimited data for use in my caravan.  I have a router that takes a sim card, and then allows a number of devices (ie childrens phones and ipads, etc) to log on to the router and hence the internet.Just returned from a holiday in France, and after one week I found that my unlimited data sim actually had a 25GB roaming limit out of the UK.  Not what i had expected - teach me to read the small print! - hasten to say this was with a different provider!With the data only sim deal here, is there a limit to roaming data please?  I cannot see the answer when i click on a deal. thank you

2
Mohammed
iD Mobile Employee
3 years ago
R
Civilian
reddallpCivilian
asked in Community Archive.

Ending 30 day Rolling Contract - at the end of the first month

What will I be charged at the end of the first 30 days if I cancel. IF I CANCEL NOW (AFTER ONLY 5 DAYS) IT SAYS I’LL BE CHARGED 5.32 +6.00 - PLEASE EXPLAIN.

4
Ryan
iD Mobile Employee
4 years ago
L
Civilian
LisaphoenixCivilian
asked in Community Archive.

actually talk to a human

I've cancelled my phone & returned it as I haven't got signal where I am. I've had contradictory information over live chat throughout it all. All Im trying to do now is pay my final bill. I've been told how much it is but they haven't emailed me it and I can't view it online. Chat wont send me it & the email address I was told to request it at has automatically replied saying it will get back to me within 5 days but that email is only used for me to send documents to! Is there a phone number I can use to request my bill? I want to view it to get an actual bill before paying it. I log in online, go to billing, see the amount & where it says click for further details it just asks for my password again & does nothing. The person on chat earlier told me it hadnt been emailed as they dont have my email address!! Its been a complete farce since the beginning of the contract a couple of months ago. Any help is really appreciated

14
Kash
iD Mobile Employee
2 years ago
Loliance
Civilian
LolianceCivilian
asked in Community Archive.

Unable to register new ID account to my email address

I had an old ID plan about a year ago, but left and have now signed up again, but can’t use my email address as it is “already registered” tried to sign in and it said as my plan ended more than 6 months ago I can’t sign in and need to call customer services, but the phone lines are not open. Anyone able to help? I’d really like the account on this email address really and don’t want to create a new one just for this.

3
Mohsin
iD Mobile Employee
3 years ago
Leathard1990
Civilian
Leathard1990Civilian
asked in Community Archive.

internet not working

Anyone have any idea why my internet is not working, hasn’t worked all day, I’ve tried switching it off and back on nothing seems to be working 

5
Will
iD Mobile Employee
3 years ago
K
Newbie
Kerrie bonnarNewbie
asked in Community Archive.

wifi calling samsung s10

 Ive been with id for 2 yrs and just upgraded my phone. Never had a problem with my old samsung. Ive reset router and phone ect all the usual stuff  and it just wont work pls help

20
Michelle
iD Mobile Employee
2 years ago
Thomas Kelly
Newbie
Thomas KellyNewbie
asked in Your Phone & SIM.

Currys voucher

Do I need to claim my Currys voucher or is it sent via email? 

12
Simon Pearson
Civilian
5 months ago
Resmura
Civilian
ResmuraCivilian
asked in Community Archive.

Can I delay start of billing cycle?

Hi!I am moving back to the UK at the end of the month and want to order my 30 day sim only to arrive at my parent’s place so that it is there when I arrive.  If I order it now and it arrives in a few days, does that mean I’ll have to start paying for it from now? Or can I activate it myself when I get home (in 2 weeks) and start the billing cycle then? Thanks so much for any help in advance :)

3
Mohammed
iD Mobile Employee
3 years ago
LIZ42
Newbie
LIZ42Newbie
asked in Community Archive.

Help with Billing Information

I am on a monthly contract with 1.5 gb which rolls over unused internet usage. Is there any area of billing information which tells you how much internet you have used in a month? Also is receiving and reading your emails counted as internet usage?

5
LIZ42
Newbie
5 years ago
G
Civilian
GClubleyCivilian
asked in Community Archive.

Phone keeps cutting off incoming calls after less than a minute?

Outgoing calls appear to be ok but incoming calls keep cutting off today after less than a minute?Seemed to  to be ok yesterday Full signal!Any ideas, is it my phone or network?

2
Mohammed
iD Mobile Employee
1 year ago
Keb
Keb
asked in Community Archive.

Data Usage Difference

On the iD app it says I have used 78.56mb of data but in my phone's settings it says I have only used 30.26mb. I'm worried at this rate it will appear I have run out of data when I still have plenty left.

2
Mohammed
iD Mobile Employee
5 years ago
D
Civilian
Darryl NCivilian
asked in Community Archive.

Imessage and facetime wont activate after porting my number

imessage and face time activation error - my old number from Vodafone ported over yesterday but I am still getting the activation error on both. I have tried all the troubleshooting.removed Sim turned iPhone on and offreset network settings done a factory Reset of the phone - reinstalled from cloud.Logged in to Appleid.com -checked details matched -phone number etc all are correct.Signed in and out of Apple Id on phone several times turned face time on and off - restarted phonenow at a loss - I have seen several threads with same issue but have tried all the listed solutions - thanks

5
Mohammed
iD Mobile Employee
1 year ago
Katie Fernandes
Newbie
Katie FernandesNewbie
asked in Roaming & International.

international Charges - Am I PAYG or PAYM

I’m on the sim only £6 per month plan. Can you tell me how much it cost to make international calls to Portugal landlines and mobiles? I’ve looked on the international charges table but not sure if my plan is considered ‘monthly’ or ‘pay as you go’ and there’s a big price per minute difference when calling a mobiles. Thanks!

4
Kash
iD Mobile Employee
1 year ago
N
Civilian
NeedInfoPlzCivilian
asked in Community Archive.

Plan changing - will all options always be available?

Hi. First of all, the fact that I cannot call customer services and even email them with a question is absolutely ridiculous. My questions do need to be answered by someone who specifically works for ID mobile and can actually advise me 100% correctly, because having the correct information will change what I do. I want to change my plan, but may need to change it back again between an increased option and a decreased option. My contract ends in February 2021. I have 1GB. Im paying £23.61/month. To get 50GB its £38.99/month and unlimited is £45.99/month. So, if I use the app and select 50GB, can I then go back to 1GB for £23.61/month after 30days? Can I also increase it to unlimited for £45.99/month or will these not be options if I change my plan to the 50GB one? The reason for me asking this is circumstantial so I may need more or less data. There is no information about if I select an option, what my future options will be. Will these be my only options during the contract p

2
Mohammed
iD Mobile Employee
3 years ago
Sarahbeth1991
Sarahbeth1991
asked in Community Archive.

Unlock my iPhone

Hello I have currently upgraded with you and now have the samsung S9. I am wondering if my old handset (iPhone 7) can be unlocked. Thanks Sarah

2
Ryan
iD Mobile Employee
5 years ago
James Tucker
James Tucker
asked in Community Archive.

WiFi Calling

Hi, I'm with Three at the moment and I'm really considering switching over to iD. The only thing that is stopping me right now is I don't get great service with Three where I live (which I believe is the provider for iD) and I am constable using WiFi calling. Does iD support this? Thanks J

1
Ryan
iD Mobile Employee
5 years ago
W
Civilian
WaldyCivilian
asked in Community Archive.

In what order does data get used? Allowance & Add-ons

I was running low on data the last month, so I purchased a data boost. Now we are in the next month, I have my data allowance plus some of the boost left. What order is my data now being used in? The allowance first then the boost, or the boost then my allowance? Am I going to get to the date when the boost runs out and find a chunk of data has been removed? I cannot find this information anywhere on the web site.

4
Mohammed
iD Mobile Employee
5 years ago
L
Civilian
London-catCivilian
asked in Community Archive.

No data roaming in france

I'm in france with Samsung galaxy s6 & visit regularly. No problem previously with data roaming. Arrived last night to find the phone is roaming but no data. I've restarted the phone, disabled/re-enabled data roaming, changed networks all not having any effect. ID Chat is not useful -- asking me to test the SIM in another device.... 'cos i always carry around extra mobiles for just this sort of thing. Help?!?

2
Mohammed
iD Mobile Employee
5 years ago
Terms & Conditions
Why iD Mobile?