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Question

Phone keeps cutting off incoming calls after less than a minute?

  • October 12, 2022
  • 2 replies
  • 238 views
G
Community Member

Outgoing calls appear to be ok but incoming calls keep cutting off today after less than a minute?

Seemed to  to be ok yesterday 

Full signal!

Any ideas, is it my phone or network?

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    2 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • 12482 replies
    • October 12, 2022

    Okay @GClubley,

    I’d suggest trying these things initially:

    1. Use https://www.three.co.uk/support/network_and_coverage/network_support to check for network faults at your location(s).
    2. Check your SIM card is not physically damaged or broken, and is fingerprint free.
    3. Try a different SIM card in your phone, or your iD SIM in a different phone.

    Good luck @GClubley.

    Forum member (non-iD).
    Mohammed H
    iD Mobile Employee
    • Mohammed H
    • iD Mobile Employee
    • 7962 replies
    • October 19, 2022

    That’s a very odd one indeed @GClubley,

    Can you confirm if you are still having issues with this?

     

    Mohammed

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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