Pay As You Go

Everything you need to know about Pay As You Go

  • 523 Topics
  • 1,535 Replies

523 Topics

iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Pay As You Go

How can I check how many allowances I have in my Bundle?

To check the allowances in your Bundle, head to the iD Mobile App or My Account online and go to the 'Bundles' page. There you'll be able to view your 'My allowances' panel and see all your minutes, texts and data allowances and usage.  Continue searching on our Community orSpeak to us on Live Chat. 

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iD Mobile
iD Mobile Employee
3 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Pay As You Go

Is voicemail included in my bundle?

Yes, your Bundle covers voicemail costs. We treat voicemail as a local number, so it comes out of your Bundle allowance.

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iD Mobile
iD Mobile Employee
3 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Pay As You Go

Where can I view the types of Bundles available?

In the iD Mobile App or My Account online, head to the 'Bundles' page and click 'Buy a Bundle'. You'll then be able to see all the available Bundles.

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iD Mobile
iD Mobile Employee
3 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Pay As You Go

I have a Bundle and Top-up credit - which will be used first?

Minutes, text and data will come out of your Bundle allowance first of all. When this is used up, the charges will come out of your Top-up balance.  Continue searching on our Community orSpeak to us on Live Chat. 

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iD Mobile
iD Mobile Employee
3 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Pay As You Go

How can I see my current Bundle?

Go to the iD Mobile App or My Account online and head to the 'Bundles' section. You'll see your active Bundle under the 'My allowances' panel.

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iD Mobile
iD Mobile Employee
3 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Pay As You Go

Can I buy a Bundle over the phone?

Sorry, you can't buy bundles over the phone. But we've made it really quick and easy for you to do it using your iD Mobile App or My Account online.

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iD Mobile
iD Mobile Employee
3 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Pay As You Go

Can I buy a Bundle in-store?

Sorry, you can't buy Bundles in-store. But we've made it really quick and easy for you to do it using your iD Mobile App or My Account online.  Continue searching on our Community orSpeak to us on Live Chat. 

14500
iD Mobile
iD Mobile Employee
3 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Pay As You Go

How many Bundles can I have?

You can only have one Bundle active at any one time.  Continue searching on our Community orSpeak to us on Live Chat. 

4970
iD Mobile
iD Mobile Employee
3 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Pay As You Go

Where can I buy a Bundle?

You can buy a Bundle in the iD Mobile App or My Account online. Head to the 'Bundles' page, tap 'Buy a Bundle', and you can then browse the available Bundles. Tap 'Continue' on the one you want, and confirm payment to complete your purchase.

1080
iD Mobile
iD Mobile Employee
3 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Pay As You Go

How much does a Bundle cost?

Bundles start from £5, depending on the amount of allowances in each one.  Continue searching on our Community orSpeak to us on Live Chat. 

10940
iD Mobile
iD Mobile Employee
3 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Pay As You Go

How long does a Bundle last?

Your bundle will last for 1 month or until you have used up all your allowances. You can always check how many days you have remaining or how much data you have left by visiting the iD Mobile App or My Account online.Any unused allowance will not rollover to the next month.   Continue searching on our Community orSpeak to us on Live Chat. 

9020
iD Mobile
iD Mobile Employee
3 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Pay As You Go

What is a Bundle?

A 'Bundle' is simply a pre-set pack of allowances. You can use a Bundle to give your Pay as you go plan the monthly allowances that suit you the best.  Continue searching on our Community orSpeak to us on Live Chat. 

11540
iD Mobile
iD Mobile Employee
3 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Pay As You Go

Where can I see the Bundles that I've been buying?

In the iD Mobile App or My Account online, head to the 'Bundles page' and scroll to the bottom of the 'Purchase history' panel. This is where you'll see your recent bundle transactions.

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iD Mobile
iD Mobile Employee
3 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Pay As You Go

My Bundle was due to refresh but it's failed. Why?

There may be an issue with your card. Please check that you have sufficient funds, and your card hasn't expired. Then head to 'My Wallet' in the iD Mobile App or My Account online and make sure you've got the correct card details saved. You should then use your iD Mobile app or My Account online to re-purchase the Bundle and set it up again.

1050
iD Mobile
iD Mobile Employee
3 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Pay As You Go

I bought the wrong Bundle. Can I get a refund?

Unfortunately, you're unable to do this. Once your Bundle has been purchased, we can't cancel it or refund you - so please make sure you always choose the Bundle you want.

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iD Mobile
iD Mobile Employee
3 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Pay As You Go

Can I cancel my recurring Bundle?

Yes you can, but please note that the cancellation will only take effect when your Bundle was due to refresh. So if you're part of the way through your recurring Bundle, you'll get a full month's worth of allowances. You won't be able to get a refund, so please try and use all your allowances up.  Continue searching on our Community orSpeak to us on Live Chat. 

4020
iD Mobile
iD Mobile Employee
3 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Pay As You Go

I've run out of all the allowances in my Bundle. What should I do?

If you've used up all of the allowances in your Bundle, you'll be able to purchase a brand new Bundle. In the iD Mobile App or My Account online, head to the 'Bundles' page and follow the steps onscreen to do this.

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iD Mobile
iD Mobile Employee
3 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Pay As You Go

I've run out of some of the allowances in my Bundle. What should I do?

If you've used up some of the allowances in your Bundle, you can Top-up with some credit and make the most of our excellent Pay as you go rates. You can do this in the iD Mobile App or My Account online, and heading to the 'Top-ups' page, tapping 'Top-up now' and choosing a top-up amount.

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iD Mobile
iD Mobile Employee
3 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Pay As You Go

Can I change the Bundle plan type that my Bundle refreshes to?

Yes you can, and it's pretty straightforward. In the iD Mobile App or My Account online, head to the 'My allowances' panel, click 'Swap recurring Bundle', and follow the steps onscreen to change your recurring Bundle. Please note: this will only change your Bundle that's due to recur next, and not the Bundle that's currently active.

2240
iD Mobile
iD Mobile Employee
4 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Pay As You Go

Can I change the date on which my Bundle refreshes?

Unfortunately you're unable to do this. However, you have the option of cancelling your existing recurring Bundle and buying a new one. Your Bundle will be cancelled on the day it was due to refresh, and you can then purchase a new bundle on a different day.This is the best way of giving your bundle a more suitable refresh date.

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iD Mobile
iD Mobile Employee
4 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Pay As You Go

When does my Bundle refresh?

If you've set up a recurring Bundle, it'll refresh one month from the day you purchased it (and every month after that). You can view when your bundle is due to refresh by loggin in to the iD Mobile App or My Account online, and viewing the 'My allowances' panel on the dashboard.  Continue searching on our Community orSpeak to us on Live Chat. 

4360
iD Mobile
iD Mobile Employee
4 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Pay As You Go

How do I make my Bundle recurring?

In the  iD Mobile App or My Account online, on the 'My allowances' page you'll see a button called 'Set up recurring Bundle', click on this and follow the steps.Alternatively, head to the 'Bundles' section and follow the same steps.  Continue searching on our Community orSpeak to us on Live Chat. 

3440
iD Mobile
iD Mobile Employee
4 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Pay As You Go

How do I buy a Bundle?F.A.Q.

Log in to the the iD Mobile App or My Account online, then go to the 'Bundles' section. Click 'Buy a Bundle', and you can then browse the available Bundles. Click 'Continue' on the one you want, and confirm payment to complete your purchase. You can also make this a recurring bundle, so it'll renew automatically each month, without you having to lift a finger.

4080
iD Mobile
iD Mobile Employee
4 years ago
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