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Everything you need to know about the 3G switch off

1 year ago

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Replies posted by Ryan

4523 Replies

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Oldest first

Crazyfox69Civilian

asked in Community Archive.

Can make WiFi calls but can't receive them?

Hi [user=2777]Crazyfox69[/user], Thanks for confirming that for us. Have you tried the WiFi calling feature when using another WiFi network? Sometimes, if the bandwidth isn't sufficient enough, some WiFi calling features can be affected. Ryan

5 years ago

LorettaCivilian

asked in Community Archive.

No data in Italy

Hi [user=3319]Loretta[/user], You will need to ensure that Data Roaming is turned on and then go to set up a new Access Point Name (APN). To do this, please open up your connections with the phone settings and go to More Networks, Tap Mobile Networks and then Tap Access Point Names and add a new one using the settings below: Name: iD APN: id Username: Password: MMSC: http://mms.um.idmobile.co.uk:10021/mmsc MMS Proxy: mms.idmobile.co.uk MMS APN Username: MMS APN Password: MMS Port: 8799 * anything blank should be left blank Once done, save the APN and then make sure it's activated on the next screen after saving. Restart your phone if it doesn't work initially and then let us know how you get on. Thanks, Ryan

5 years ago

iD MobileiD Mobile Employee

asked in Community Archive.

Transfer my mobile number to iD

Hey [user=3349]beboo[/user], I'm sorry to hear what has happened, it does sound strange. We would you to contact us to have this sorted and you can do this by chatting to our Live Chat team[url=https://www.idmobile.co.uk/help-and-advice/contact-us] here.[/url] If the account is in your daughters name, it will need to be herself that contacts us. Thanks, Ryan

2 years ago

MancCivilian

asked in Community Archive.

Overcharged - Have I been?

[quote=Manc]What are the premium numbers please. I didn't see such exceptions at the time of buying the sim card.[/quote] A premium number are those that a company or person chooses to use, to charge anyone for making a call to them. Common chargeable numbers start with 0845 and 0870 and it's always best to check the charge for a number before calling, especially if it doesn't start with an 01, 02, 03 or 07 as it may be a premium number. I hope this helps. Ryan

3 years ago

dlordeCivilian

asked in Community Archive.

iD MobileiD Mobile Employee

posted in Community Archive.

Spam messages on the community

Hi [user=855]nightnavi10[/user], Following this guide doesn’t unsubscribe you from any subforums you’ve chosen to subscribe to. To do this, you’ll need to visit the subforum and click 'Unsubscribe' in the top right corner of the overview. Let me know how you get on. Ryan

5 years ago

MancCivilian

asked in Community Archive.

Overcharged - Have I been?

Hi [user=3283]Manc[/user], The charge may be for something else such as going over your data allowance, or through calling a premium number. You can view your bill via our iD App to see why this charge has been generated. Alternatively, you can contact our Live Chat Team [url=https://www.idmobile.co.uk/help-and-advice/contact-us]here[/url]. Ryan

3 years ago

JoE

asked in Community Archive.

emergency calls only

Hi [user=3282]JoE[/user], This is strange. Have you tried your SIM card in another phone by any chance? This would indicate if the issue lies with the SIM card or if it has been caused by something else. Please let us know how you get on. Ryan

5 years ago

Monty2520

asked in Community Archive.

Unlock my old IPhone 5s

Hi [user=3275]Monty2520[/user], You can request the unlocking of your phone by contact our Live Chat Team [url=https://www.idmobile.co.uk/help-and-advice/contact-us]here[/url]. Once submitted, it will be unlocked within 72-hours. Ryan

5 years ago

Becki

asked in Community Archive.

outstanding bill but the money has left my account

Hi [user=3272]Becki[/user], Have you since had this issue resolved? If not, please contact our Live Chat team [url=https://www.idmobile.co.uk/help-and-advice/contact-us]here[/url] so we can look into your account. Ryan

5 years ago

dlordeCivilian

asked in Community Archive.

Credit check criteria not met for 2nd SIM order

Hi [user=2061]dlorde[/user], All of our orders are subject to a credit check and if the criteria has not been met then the order will be cancelled. If the criteria is met, then the order will need to pass our internal security check so this might be where the order has fallen short. We can't disclose the exact reason as to why an order would fail a security check as this would compromise the integrity of our checks. It might be a case of having to wait before a second account is allowed to be purchased and from this position, we can only advise you to try and reorder. Sorry for any inconvenience! Ryan

4 years ago

TimZCivilian

asked in Community Archive.

No mobile data roaming in France

Hi [user=3107]TimZ[/user], At this point, we would need to look into this further so I will send you a PM with the best way to contact us about this. Ryan

4 years ago

paulpaCivilian

asked in Community Archive.

Wifi Calling

Hi [user=3221]paulpa[/user], We would expect WiFi calling to work in this instance. When your phone shows no network coverage, is there also an error message displayed? Also, which phone are you using with your iD SIM? Ryan

5 years ago

Deith

asked in Bills, Payments & Charges.

Change Direct Debit details

Hi [user=3266]Deith[/user], I'm sorry to see that you are having issues with changing your details. Have you tried the app again since? If so and there is still an issue, please check for app updates and also restart your phone. Let us know how you get on. Ryan

3 days ago

EddieCivilian

asked in Community Archive.

Cancelled number

Hi [user=3265]Eddie[/user], I'm afraid that once an account has been terminated, we can't recover the mobile number for you. Ryan

5 years ago

paulpaCivilian

asked in Community Archive.

Upgrade

Hi [user=3221]paulpa[/user], You can change the tariff of your 1-month rolling contract once every 31-days. When this time has passed, get in touch with our Live Chat team [url=https://www.idmobile.co.uk/help-and-advice/contact-us]here[/url] and they'll action the change for you. Ryan

5 years ago

TerrieterrieCivilian

asked in Community Archive.

Got an upgrade on Saturday

Hi [user=3264]Terrieterrie[/user], It sounds like you are waiting for the delivery of your phone. So we can check on the order, we'll need to access your account. Please contact us via Live Chat by clicking [url=https://www.idmobile.co.uk/help-and-advice/contact-us]here[/url] so that we can discuss this further with you. Ryan

5 years ago

martind236Civilian

asked in Community Archive.

Sim undelivered

Hi [user=3256]martind236[/user], We're glad to hear that you have had your issue sorted. :) Ryan

5 years ago

Louisew27Civilian

asked in Community Archive.

Lost details

Hi Louise, We would require you to contact us to have the account cancelled. The quickest way would be via our Live Chat feature which can be found by clicking [url=https://www.idmobile.co.uk/help-and-advice/contact-us]here[/url]. Alternatively, I'll send you a PM with alternative methods of contact in order to have this resolved. Ryan

5 years ago

iD MobileiD Mobile Employee

asked in Community Archive.

Transfer my mobile number to iD

Hi [user=3277]Chris Glennie[/user], This definitely isn't normal and we would require this to be looked into in more detail. I will send you a PM now of how best to contact us so we can investigate your issue further. Ryan

2 years ago

juliebarnettCivilian

asked in Community Archive.

Problems with voicemail

Hi [user=3250]juliebarnett[/user], Your voicemail feature might be turned off if that is happening. The easiest way of turning this back on again would be to do so via the iD Mobile app/account. Have you logged into this account before? Ryan

5 years ago

ArchieCivilian

asked in Community Archive.

Can't get data abroad

Hi [user=2949]Archie[/user], In that case, what you might need to do is carry out a manual network search rather than allowing the phone to do this automatically. When searching, you can use either the Movistar network or Yoigo. Both of these support Voice, Text and Data connectivity when in Spain. If one of those doesn't work, try the other network and let us know how you get on. Ryan

5 years ago

Anthony Clewes

asked in Community Archive.

Data usage.

Hi [user=3255]dustin7375[/user], We only track the amount of data that your phone has used so the allowances should show the correct amount. Which phone are you using? Some phones have a data usage section within the settings app that you can view to see where your data has been used. Ryan

5 years ago

Page 176 / 181

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