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Sim undelivered

  • 9 September 2018
  • 3 replies
  • 105 views

Hi. I've recently ordered a SIM card, I've had confirmation that it's been dispatched but since found out that I've made an error in the postal address.

I'd like to update my address so a new card can be sent out but can't seem to find the live chat without an account (which I believe I need to get the iD mobile number for). Just wondering how best to go about this to get it sorted.

Thanks,
Martin

Best answer by Mohammed

Hello @martind236,

Sorry to hear of the issues you're facing

Try heading to: https://www.idmobile.co.uk/help-and-advice/contact-us

In the bottom right corner, you should see the Live Chat button, (It will be grey when agents are busy)

You don't need an iD Account to view/access the Live Chat.

Let me know how you get on.

Mohammed
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3 replies

Mohammed
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • Answer
  • September 10, 2018
Hello @martind236,

Sorry to hear of the issues you're facing

Try heading to: https://www.idmobile.co.uk/help-and-advice/contact-us

In the bottom right corner, you should see the Live Chat button, (It will be grey when agents are busy)

You don't need an iD Account to view/access the Live Chat.

Let me know how you get on.

Mohammed

  • Author
  • Community Member
  • 0 replies
  • September 11, 2018
Thanks, I've been on to the live chat and resolved it today. It was an issue with my internet browser which stopped me accessing the live chat at first.

Ryan
iD Mobile Employee
  • iD Mobile Employee
  • 4570 replies
  • September 12, 2018
Hi @martind236,

We're glad to hear that you have had your issue sorted. :)

Ryan

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