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Unanswered questions

13327 Topics
M
Civilian
manneyCivilian
asked in Community Archive.
Bug Report: Can't login to my account using the Edge browser

Not sure if you are aware that if you try to login to your account webpage, you can't seem to click on the login button! same page + account details in chrome works fine. Only a slight annoyance as Edge is my default browser at work and can't be changed :-)

1031
Ryan
iD Mobile Employee
5 years ago
Ruboo2005
Ruboo2005
asked in Community Archive.
When you get your bill what does the “uk” part mean on the list of charges

[img]https://uploads-eu-west-1.insided.com/idmobile-en/attachment/66af757f-e4cb-455c-9b73-061558b8b385.jpg[/img]On your bill your monthly payment is listed with “uk” and vat I really don’t understand what uk is or means but it should be specified as it can be such a large portion of my bill ??

2091
Kevin M
Legend
5 years ago
Davidlewis
Civilian
DavidlewisCivilian
asked in Community Archive.
taking over husbands contract

Hi can I take over my husbands contract. Can I put my mobile number into my husbands phone so that I can take over his contract by requesting my pac number from my current provider . Thanks

831
Kevin M
Legend
5 years ago
rqy62i
rqy62i
asked in Community Archive.
Pac code required

How do I get a Pac code from ID mobile as I will be moving to another network.

4362
Mohammed
iD Mobile Employee
5 years ago
Adamc1818
Adamc1818
asked in Community Archive.
Outstanding bill from previous contract

I was with I’d noble a few years ago and have an outstanding bill. How Do I pay this? I don’t remember the number I had

1202
Mohammed
iD Mobile Employee
5 years ago
T
Taza.mb
asked in Community Archive.
Why has my double data account allowance been removed?

Hi there, when I bought my service nearly a year ago, I was sold on the 500mb being doubled to 1gb. In fact, I've bought the same one again for my son a couple of months ago. But recently we noticed that the 1gb has reverted back to 500mb, just in the last month, without any notification. Can you please let me know how I can contact id Mobile to investigate further.

862
Mohammed
iD Mobile Employee
5 years ago
RebeccaF
Rookie
RebeccaFRookie
asked in Community Archive.
Christmas shopping

Eeek! Who else hasn’t finished their Christmas shopping? Does anyone still prefer actually going out to the shops, or are we all about online now?

571
Mohammed
iD Mobile Employee
5 years ago
L
LisaPowell
asked in Community Archive.
Order confirmation

Hi, I placed an order on Saturday night, but am yet to receive an order confirmation with delivery details. Order nimber

1091
Mohammed
iD Mobile Employee
5 years ago
A
Civilian
Afia120Civilian
asked in Community Archive.
Itemised billing not showing on bill

My bill does not show what numbers I have called or texted. How do I get this as I need itemised billing. Thanks

4711
Mohammed
iD Mobile Employee
5 years ago
Austringer01
Austringer01
asked in Community Archive.
Paid bill 3 times by accident

What do I do if I paid a bill three times instead of once!!!

621
Mohammed
iD Mobile Employee
5 years ago
C
Civilian
cogsieCivilian
asked in Community Archive.
App not opening

Is there a problem with my account. Unable to access my account via PC or App

2266
C
Civilian
5 years ago
Sherry198
Sherry198
asked in Community Archive.
Id app registration - Date of birth incorrect?

I have tried registering for an account but it says my name or date of birth is incorrect. My phone number is correct. Any help?

2502
Kevin M
Legend
5 years ago
F
Flyingnit
asked in Community Archive.
Trouble with calls

Hi there, Whenever I make or receive phone calls, my end of the line always cuts out and results in a difficult call. I have no problem hearing other people, but they have a huge issue hearing me at times. I have tried varying the places in which I call (ensuring I have 4 bars of signal), however it still does not help. I have taken my IPhone to Apple to check if there is an issue with my phone, and there is not - as the voice memo app records perfectly. I’ve recently switched from EE to iD, and previously all conversations played out perfectly. Is there any way to resolve my issue? I have a phone interview tomorrow and desperately need to get this sorted!

661
Ryan
iD Mobile Employee
5 years ago
B
Blairafton
asked in Community Archive.
No Service

Why does my texts not get receive by people even though I have plenty of data and no error message also calls to mobiles go straight to voicemail when shouldn’t ?

451
Ryan
iD Mobile Employee
5 years ago
Sheila Mitchell
Civilian
Sheila MitchellCivilian
asked in Community Archive.
Can't receive messages from some of my friends

When in Spain earlier this year I was unable to receive text messages from some of my friends some of whom were in the same country and others in the UK. I could send a text ok but couldn’t get an answer.

924
Sheila Mitchell
Civilian
5 years ago
W
Civilian
Walsh-JonesCivilian
asked in Community Archive.
Have not received security code to open account

New to I’d. Trying to get my phone working . Have not received security code to register

981
Ryan
iD Mobile Employee
5 years ago
T
Timothee
asked in Community Archive.
Having a new mobile phone number

Hi everyone, I arrived in the UK few weeks ago and I bought an IDMobile Sim card...but I don't have english mobile phone number yet. How did it work when I will receive my IDMobile SIM Card? Thanks :) Tim

461
Ryan
iD Mobile Employee
5 years ago
Krzysztof
Krzysztof
asked in Community Archive.
New Sim Card Doesn't work

I have bought last week new sim card 12m contract. I Bought also in carphone warehouse new Nokia 105. I was dissapointed that the sim card doesn't work with. The phone has been checked with other sim card and there was no any issue . But ID simcard doesn't . Can't do call to 7777 and any other thing with - there is no service. Does anyone had a similar problem ?

4331
Ryan
iD Mobile Employee
5 years ago
Owain Roberts
Owain Roberts
asked in Community Archive.
Can't access my account to report a lost phone

Hi, I have lost my phone and need to cancel the previous SIM and get a replacement. LIVE chat is permanently down - no contact there. The only other possibility is to report via my ID mobile account - which I cannot access because - my ID Mobile details are on my phone - the forgotten password links send you an access code to your phone. HOW am I supposed to report my phone lost?! Owain

1841
Ryan
iD Mobile Employee
5 years ago
Bingoumbongo
Civilian
BingoumbongoCivilian
asked in Community Archive.
Adding a second phone?

I have a pay monthly phone with ID mobile for my Son, I was very happy with the phone/service & Price so tried to get a second phone a month or so later for myself. The order however was cancelled because I failed a credit check. I have an excellent credit history/score so I can only assume it something to do with trying to get two phones in a short space of time, so I haven't built up a payment history with ID mobile. If that's the case, any idea how long I will need to leave it before trying again?

1481
Ryan
iD Mobile Employee
5 years ago
Mimizaeka
Mimizaeka
asked in Community Archive.
Mobile data not working

I can't turn on my mobile data. I've tried everything what I found on internet about the case. I set manually the APN information. Nothing! I changed the SIM with the other phone everything was alright but not with that phone. Using only Wi-Fi. Please help me! How I can start the mobile data on ?? 🤔😢

1591
Mohammed
iD Mobile Employee
5 years ago
M
Civilian
MandsmckayCivilian
asked in Community Archive.
Still haven't recieved sim

Orfered new phone Fri and my phone was delivered sun after going awol for 24hrs (was meant to be saturday but driver said he couldnt find my house. I live in a pretty standard street easily found on google maps). So now i have the phone but i dont have the sim, what's happening? I cant see an obvious way to contact ID as the live chat keeps throwing me out as its too busy. How long do u wait for sim? I also have ID acount for my daughters phone but i dont seem to be able to set up another login with same email ? I had problems signing in but getting a new password also seems problematic to existing account. Help losing patience! Phone may just need to go back aarrgh!

1091
Mohammed
iD Mobile Employee
5 years ago
B
bamoh
asked in Community Archive.
I have been over charged

I have an iPhone SE that I have been paying £15.09 for it but they charge me £20.99 but this billing period they charged me £65.90 .

1041
Mohammed
iD Mobile Employee
5 years ago
M
Civilian
marianpenfold4Civilian
asked in Community Archive.
No signal.

Anybody having trouble with no signal in Mansfield /NG18 postcode area for the last 2 days ?

531
Mohammed
iD Mobile Employee
5 years ago
A
Civilian
acerkassCivilian
asked in Community Archive.
App not available for XA1

came today sim card! put in my phone, wanted to download the app (ID app) play market indicated that the application is not available in my phone ( sony expiria xa1 ) android 8.0.0 before that I used GIFFGAFF their application is working ( giffgaff app) I'm not very happy at the moment what do you tell me about this?

981
Mohammed
iD Mobile Employee
5 years ago
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