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Question

Id app registration - Date of birth incorrect?

  • 11 December 2018
  • 2 replies
  • 250 views

Sherry198
Community Member
I have tried registering for an account but it says my name or date of birth is incorrect. My phone number is correct. Any help?

2 replies

terrywebbs
Helpful
 Contributor
  • Helpful
 Contributor
  • 515 replies
  • December 11, 2018
Welcome to the ID Community,

Double check your details again

You may have to add a capital letter to the first letter of your surname for it to work.
Or I try all caps not sure which? This happened to me quite frustrating!

Kevin M
iD Mobile Employee
  • iD Mobile Employee
  • 2535 replies
  • December 12, 2018
Did you manage to resolve things @Sherry198 ?

Be sure to be entering your iD Mobile number (the one that came with your SIM) too. A common mistake people make is they enter the number they want to keep (if they're intending to move an existing number elsewhere over to iD Mobile).

Kevin