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iD 5G Network: Device Compatibility

iD 5G Network: Device Compatibility

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I've noticed my pixel 4a (5g) finally connected to the 5g network.  

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Hey @AndyX2Pro 

No problem at all. 

Unfortunately there are no current plans to test the X2 Pro. We are constantly working with our network partners Three and suppliers to expand our list of 5G compatible devices.

In regards to the ideation board, my vision is for it to work how you describe, so let’s see!

We are aiming tor a January/February launch.

Hope my answer helps and thanks for your question :grinning:

Emil

Userlevel 2

Thanks for the reply @Emil look forward to what you find re the Oppo Find X2 Pro, I wonder how different it is to the X3 Pro?  I'm happy to test if that's possible.

The ideation board could be good, so long as it's transparent and ID acts on the user votes.

Thanks

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Article now includes the Google Pixel 6 and 6 Pro. 

That was Quick for Pixel 6 / 6pro

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Article now includes the Google Pixel 6 and 6 Pro. 

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@AndyX2Pro That is a great idea! However, I am not sure if this would work as it would need to have a significant number of members voting. We will soon be launching an ideation board though, a dedicated place where members can share any ideas they have. So keep a look out for that!

 

Regarding your question on the Oppo find X2 pro I will investigate this for you. 

Emil

Userlevel 2

Hi ID

I understand you will not say when a specific handset will be supported for 5G, but can you tell us which handsets are in the testing backlog?  For myself, I would like to know whether the Oppo Find X2 Pro is ever going to be supported, as I can see the X3 Pro is now supported.

Thanks

PS you might even allow users to vote on which should be prioritised...one way for your users to feel they have more input

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This article has been updated with the Google Pixel 5 5G, this device has been approved. 

Emil

Userlevel 1

Hi @Yelloperil 

I’m sorry I’m unable to offer a timescale. We’re testing new handsets regularly and will update once it’s live.

 

Michelle 

iD Mobile 

 You did provide provide a timescale , No ? See attached screenshot please .

Userlevel 5
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Hi @Yelloperil 

I’m sorry I’m unable to offer a timescale. We’re testing new handsets regularly and will update once it’s live.

 

Michelle 

iD Mobile 

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Hi, Its already mid October but still NO 5G for Pixel ,5

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@Freezing_hot thanks for your question! :)

We are expecting confirmation of device approval before 31st October.

We shall update the article as soon as we receive approval.

Not long too go now, don’t worry.

Emil

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Any Updates on Pixel 5G ? Nearly mid October and will Android 12 affect the 5G again as we will be getting Android 12 Upgrade soon maybe in couple of weeks on Pixel 5

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Hey everyone, this article has been updated to include the entire iPhone 13 range as of 22/09/21.

Emil

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Hi @Johnlightbulb,

The phone may still be able to connect to the 5G network, it just means we have not tested it yet. Any 5G enabled phone may still work and be able to connect to 5G; however, as we haven’t tested it we cannot guarantee it will until its been tested and placed on the list above.

Ryan

Userlevel 1

Just wondering as anyone got this phone? I have just got a Motorola G plus 5g can you confirm if this will work  or not on I'd 5g network my old phone did and it's not listed anywhere on the I'd site that is the Xiaomi mi 10t lite thanks john

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Hi @OppoReno,

 

Please click here to see the current list of 5G compatible handsets.

 

If you have a 5G ready phone that isn’t on the list, then the phone may still be able to connect to the 5G network, it just means we have not tested it yet. Any 5G enabled phone may still work and be able to connect to 5G; however, as we haven’t tested it we cannot guarantee it will until its been tested and placed on the aforementioned list.

 

Will

Userlevel 1

Cool, thanks

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@Freezing_hot Hi there, apologies I missed your comment :) Thanks for chasing. 

I can see why this appears confusing, at the time of the post the information I had shared was correct. However, our device testing teams informed us that they encountered some connectivity issues and had to retest. It has been confirmed to us that the Google Pixel 5 5G will be approved for use on our 5G network in mid October. 

Does that answer your question? In addition I will also remove that comment to avoid any further confusion for other members. 

Emil :)

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Would you mind replying to my comment to your reply, from yesterday ? Pixel 5 still not compatible with 5g .

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Article updated with Samsung A52s 5G on 03/09/21

Userlevel 1

Hi @TheMoodBoardz 

I can confirm that as stated in the list above (in the article), the Google Pixel 5 5G is a 5G compatible device and has been tested and approved for use on the iD Mobile 5G network.

The only reason you may not have access to our 5G network using this device is that it’s dependent on your geographical location. As we continue to rollout and expand our 5G network, more and more locations will gain access to it. 

 

Thanks, 

Emil 

Hi,

 

Are you sure about that ? I am in 5g Area M502ZY & BL53HQ and my Pixel 5 which was working fine on 5G in both Locations when i was with Three Mobile 2 days Ago doesn't connect to 5g network and your 5g updates page still says that it's still being tested and will be available in October possibly which makes sense, but then i read this comment by you, which is totally misleading, can you please confirm when exactly will i be able to use 5g on Pixel 5. Thanks

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Article has been updated with new Motorola devices 31/08/2021.

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@iDmobilePal I really don't see any reason why your phone shouldn't work on 5G as it has band 78 NSA. 

https://m.gsmarena.com/xiaomi_mi_mix_3_5g-9602.php

@Nickr0 and @WelshPaul In theory, yes, having a 5G enabled device means you should be able to connect to a 5G network. However, until we have tested every 5G capable device on our network for any potential compatibility issues, we cannot provide a blanket statement of saying ‘all devices work’. 

It may be that you have a 5G enabled device and it does work on our network, but until we have tested and it passes all our tests, we cannot add it to the approved devices list. 

We’re continuing to work with Three UK on device testing and ensuring all 5G compatible phones will be tested and approved for use on our new 5G network. 

I hope that makes sense. 

Any further questions, then please post them below :)

Emil

I’m curious as to what test you have to run, All the other networks that offer 5g will automatically work with any device that supports the 5g band. Are you doing some monitoring/collecting data of customers web/browsing habits? I think we need some transparency as this is strange, so my 2 year old mi mix 3 5g which supports band n78 will not work?

I really don't see any reason why your phone shouldn't work on 5G as it has band 78 NSA. 

https://m.gsmarena.com/xiaomi_mi_mix_3_5g-9602.php

This is the only network I come across that tests devices that already support the 5G bands to then make an official list. It confuses people, previously someone posted he was able to connect with their realme7 which isn’t on the official list.

 

You're right. Why bother with all that work, you think customer support would have better things to do with their time. 

My take on this is that 5G in the UK currently only works on band 78 NSA. So before you buy your new phone just check it includes that band, then hopefully it should work on all the UK's networks, including iD mobile. And gsmarena.com is a good place to check this. 


Yeah that’s why I thought it was strange, extra work. They’ve posted previously that the google pixel 5 doesn’t work on their network even though it supports band n78 and someone also posted previously that their pixel 4a (5g variant) also doesnt work which supports n78 band too, so something else is at play.

https://m.gsmarena.com/google_pixel_5-10386.php doesn't show NSA, but it mentions band 78.

And https://m.gsmarena.com/google_pixel_4a_5g-10385.php also omits to show NSA. 

Userlevel 1

@iDmobilePal I really don't see any reason why your phone shouldn't work on 5G as it has band 78 NSA. 

https://m.gsmarena.com/xiaomi_mi_mix_3_5g-9602.php

@Nickr0 and @WelshPaul In theory, yes, having a 5G enabled device means you should be able to connect to a 5G network. However, until we have tested every 5G capable device on our network for any potential compatibility issues, we cannot provide a blanket statement of saying ‘all devices work’. 

It may be that you have a 5G enabled device and it does work on our network, but until we have tested and it passes all our tests, we cannot add it to the approved devices list. 

We’re continuing to work with Three UK on device testing and ensuring all 5G compatible phones will be tested and approved for use on our new 5G network. 

I hope that makes sense. 

Any further questions, then please post them below :)

Emil

I’m curious as to what test you have to run, All the other networks that offer 5g will automatically work with any device that supports the 5g band. Are you doing some monitoring/collecting data of customers web/browsing habits? I think we need some transparency as this is strange, so my 2 year old mi mix 3 5g which supports band n78 will not work?

I really don't see any reason why your phone shouldn't work on 5G as it has band 78 NSA. 

https://m.gsmarena.com/xiaomi_mi_mix_3_5g-9602.php

This is the only network I come across that tests devices that already support the 5G bands to then make an official list. It confuses people, previously someone posted he was able to connect with their realme7 which isn’t on the official list.

 

You're right. Why bother with all that work, you think customer support would have better things to do with their time. 

My take on this is that 5G in the UK currently only works on band 78 NSA. So before you buy your new phone just check it includes that band, then hopefully it should work on all the UK's networks, including iD mobile. And gsmarena.com is a good place to check this. 


Yeah that’s why I thought it was strange, extra work. They’ve posted previously that the google pixel 5 doesn’t work on their network even though it supports band n78 and someone also posted previously that their pixel 4a (5g variant) also doesnt work which supports n78 band too, so something else is at play.

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