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Page 9 / 10
Hi there, I submitted the online form on Friday to transfer my mobile number to ID with the PAC code however nothing has happened and I have had no messages regarding it. Please could someone advise where I go from here?
many thanks,
ali
Userlevel 1
Sorry, left a reply rather than ask a question! Not awake yet.
Userlevel 6
+8
Hi
Sounds like something may not be quite right.
We’ll send you a Private Message now to get this looked into and make sure all goes to plan with your number transfer.
Will
I got a pac code from my old network and have submitted the form on ID mobile to transfer my number across. It was fine and worked. However, I later recieved a text to say there was an issue with either my mobile number, surname, or transaction number. Has it worked or not? Will my number be transferred?
Userlevel 7
+10
Hello
Thanks for testing that.
I’ll send you a PM so we can get this raised further and look into what could be causing this.
Mohammed
Hi Mohammed,
In answer to your response to my query:
(1) Unable to try SIM in another handset as not SIM not compatible with other phones we have.
(2) If someone tries to call, their phone rings out but nothing happens at my end.
(3) Data works fine.
(4) I’ve tried switching to 3G but this just made matters worse. The phone just said ‘Emergency calls only.” & “Mobile network not available for voice calls.” I have now reverted back to 4G.
Alan
Userlevel 7
+10
I recently requested my PAC code, but i no longer want to leave ID mobile, instead i want to change my plan. Do i need to cancel my request before changing my plan?
As long as you haven't used the PAC code, then you can change your plan and don’t need to cancel the PAC code as it’ll auto expire.
If you have used it, you’ll need to speak to the new network to cancel the request first.
Hi,
A week or so ago I bought a phone on the ID network through Carphone Warehouse for my son’s birthday with a £0 capped account This week I tried to buy another phone for my daughter, again, sim capped at £0 overspend and a £6 a month sim card for my wife. This second purchase was blocked due to a failed credit check. Carphone Warehouse tell me it is you who do the credit check so can’t give me any information. I checked on the Equifax website, which you use for credit checking, and I have a score of 970 out of 1000. I would very much like to find out why I was refused as now when asked “have I ever been refused credit?” I am, embarrassingly, required to answer “yes” for the first time in my life. Could you direct me to the department that would be able to assist me in explaining why I was refused?
Sean
Hello Sean, it’ll likely be refused due to a security check not due to a credit check.
We use the same system Carphone Warehouse use for ordering and there’s a limit of how many contacts you can have on your account. You can only order 2 in succession and additional orders will usually fail this check.
If you wait 90-days you can try ordering again.
Hi, a couple of weeks ago I lost all means of contact from my phone (calls and texts). Post code DH7 6XG. If I went out of the estate where I live I was able to use the phone correctly.
This lasted around a week, when the ability to send and receive texts from home began again, but not the ability to call or receive calls by phone - from any location. This is still the case, it now doesn’t matter where I am I cannot use the phone to ring or receive calls.
Hence the use of email/forum to contact you.
I have checked the following in an effort to sort the problem:
Ring volume
Airplane mode
Do not disturb
Call forwarding
Use pre-loaded ring tone not third party
Powering off for 10 minutes and Restarting phone
Remove battery
Remove SIM card
All to no avail.
Other audio apps, etc. all work fine. Text messages are working OK now.
Phone icon appears at top left of screen as if dialling/ringing, when ringing out, but the calls are not actually being made, no dialling tone or ring tone can heard.
No indication of incoming calls can be seen or heard.
Help!
Just to troubleshoot this a little further,
have you tried the SIM in another handset to rule out any handset issues?
When someone else rings you, does their phone start ringing out but just not receive on your end? or do they not hear any ringing tone from their end either?
Does data work fine also?
Try switching to 3G only via the network settings to see if this helps.
Mohammed
Hi, a couple of weeks ago I lost all means of contact from my phone (calls and texts). Post code DH7 6XG. If I went out of the estate where I live I was able to use the phone correctly.
This lasted around a week, when the ability to send and receive texts from home began again, but not the ability to call or receive calls by phone - from any location. This is still the case, it now doesn’t matter where I am I cannot use the phone to ring or receive calls.
Hence the use of email/forum to contact you.
I have checked the following in an effort to sort the problem:
Ring volume
Airplane mode
Do not disturb
Call forwarding
Use pre-loaded ring tone not third party
Powering off for 10 minutes and Restarting phone
Remove battery
Remove SIM card
All to no avail.
Other audio apps, etc. all work fine. Text messages are working OK now.
Phone icon appears at top left of screen as if dialling/ringing, when ringing out, but the calls are not actually being made, no dialling tone or ring tone can heard.
No indication of incoming calls can be seen or heard.
Help!
Hi,
A week or so ago I bought a phone on the ID network through Carphone Warehouse for my son’s birthday with a £0 capped account This week I tried to buy another phone for my daughter, again, sim capped at £0 overspend and a £6 a month sim card for my wife. This second purchase was blocked due to a failed credit check. Carphone Warehouse tell me it is you who do the credit check so can’t give me any information. I checked on the Equifax website, which you use for credit checking, and I have a score of 970 out of 1000. I would very much like to find out why I was refused as now when asked “have I ever been refused credit?” I am, embarrassingly, required to answer “yes” for the first time in my life. Could you direct me to the department that would be able to assist me in explaining why I was refused?
Sean
I recently requested my PAC code, but i no longer want to leave ID mobile, instead i want to change my plan. Do i need to cancel my request before changing my plan?
Userlevel 6
+8
Hi
Sure thing, we’ll drop you a Private Message now to see how things are going with your port.
Will
I am in the process of switching from Vodaphone to ID MOBILE. I want to keep my old number and have completed you page where I enter my PAC code. However I have had no confirmation that it was accepted and / or when the transfers will happen.
Can you check my account and see what is happening please?
Can someone help assist me? I am trying to cancel my ID plan. Was on a 24 month contract which finished Feb 2021 and was charged for March and can see April will be charged too…?!! There was a small outstanding bill to be paid, which “has” but can see the balance is still the same. And whats with the chatbot when you need to speak to a REAL person? does my head in.
Hi, are there any iD employees able to assist with my query please? I posted a question yesterday and have had no response
I am attempting to upgrade but when I input my card details for the 0.01 transaction, this is authenticated and my bank confirm they have allowed the charge - but your system states the transaction failed and does not detail why
My addresses on both my iD contract and my bank act match so isnt that
Userlevel 4
+10
Sorry for not catching this one sooner
A few questions first of all.
Have you recently changed your tariff at all?
Did the app refresh again at all after you made this post?
My zl
My allowances renewed today. However it shows that I only have 0.6 of my data left. The phone hasnt been used so how can all that data have been used?
Userlevel 4
+10
Okey dokey
We’ve sent a private message just now.
Simply click on your profile icon in the top right, then go to your private messages.
I need to cancel my sim only in 14 days cooling off period please
Userlevel 6
+10
Hi
We’re sorry to hear about that; what do you require assistance with?
Ryan
Userlevel 1
I need to speak to someone going round in circles
Userlevel 5
+8
Hi
Due to an unforeseen delay in stock from the manufacturer, some orders are being sent out later than expected.
We understand this may cause disappointment and are working on getting these orders dispatched as soon as is possible.
You can check the status of your order with our live chat team, please click here.
They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.
Once you land on the page above, scroll down to see the Live Chat section.
The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.
Once the agent is available the button appears blue, indicating that an agent is available.
No need to refresh the page, this will happen automatically.
Userlevel 1
Hi, I have made an order on 23/11 for A Parker number 114368454 for IPhone 11 128gb black, at the time of order stock was expected 24/11. I have not heard anything since but stock availability has now changed to Jan 2021, when is my order likely to be delivered?
Many thanks
Userlevel 6
+8
Hi
Other than cancelling the Direct Debit, how did you go about cancelling the plan?
Will
Hi I upgraded to a SIM only deal at £8 a month a while back.
nevwr used the SIM and have lost it
tried to cancel the account t butan now receiving debt letters for unpaid amount
i thought I had cancelled this account and I stopped the direct debit accordingly
how can I stop the demands for payment
Userlevel 6
+8
Hi
We’ll drop you a Private Message now so we can take your details and get that logged for you.
Will
Page 9 / 10
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