This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so that your fellow members can find and answer it.
To help others help you, try and include as much info as possible in your question, including your handset type (if applicable).
If you can't find your post after it’s been moved, you’ll be able to see it by clicking the ‘Topics’ category in your profile menu (to get there, click your username in the upper right-hand corner).
Got a question? Then go ahead and post it below!
Page 6 / 10
I’ve got my new SIM card and it’s working but my mobile number has not transferred over. I’ve done all the PAC stuff which worked.
Userlevel 7
+10
Hello
I can see you contacted us via Social Media, we responded yesterday but we have yet to receive a response.
Mohammed
need to speak.to someone human not a bloody robot. this is getting beyond a joke now
no network. no-one can get hold of me I can only call on WiFi calling!!!!!!!!!!
This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so that your fellow members can find and answer it.
To help others help you, try and include as much info as possible in your question, including your handset type (if applicable).
If you can't find your post after it’s been moved, you’ll be able to see it by clicking the ‘Topics’ category in your profile menu (to get there, click your username in the upper right-hand corner).
Got a question? Then go ahead and post it below!
Userlevel 7
+10
My account page on-line shows that I have ”unlimited” calls per month. However, when I dial a number on my phone a voice says that I have ``reached the capped limit on my account” and that I need to pay more money before I can make a call. This is a new phone and I have not been allowed to make even one call so far. Can you explain why these messages are different?? My number is REMOVED
Hey
What number are you calling?
Does the number begin with 07?
Are you in the UK or roaming?
Calls to 084 and 087 numbers are not inclusive so if these are the numbers you’re calling it might be why.
I have had an account opened fraudulently in my name, I received a letter today confirming the account details. Can this be resolved urgently.
I’m sorry to hear that
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Mohammed
I have had an account opened fraudulently in my name, I received a letter today confirming the account details. Can this be resolved urgently.
My account page on-line shows that I have ”unlimited” calls per month. However, when I dial a number on my phone a voice says that I have ``reached the capped limit on my account” and that I need to pay more money before I can make a call. This is a new phone and I have not been allowed to make even one call so far. Can you explain why these messages are different?? My number is REMOVED
Userlevel 7
+10
Waiting months for currys vouchers after recommending my husband! Can someone update us please
Hey
Are you referring to the Refer a Friend scheme?
You can find the Terms & Conditions here: https://www.idmobile.co.uk/legal/terms-and-conditions-refer-a-friend
Mohammed
Userlevel 8
+9
Waiting months for currys vouchers after recommending my husband! Can someone update us please
Okay
All the current (active) iD Mobile offers are listed below:
Waiting months for currys vouchers after recommending my husband! Can someone update us please
This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so that your fellow members can find and answer it.
To help others help you, try and include as much info as possible in your question, including your handset type (if applicable).
If you can't find your post after it’s been moved, you’ll be able to see it by clicking the ‘Topics’ category in your profile menu (to get there, click your username in the upper right-hand corner).
Got a question? Then go ahead and post it below!
please answer problems seems to be a problem sending my message.John Bartlett
Userlevel 1
ok, thanks for letting me know im not going mad or blind.
kmac36
Userlevel 8
+9
tom first thanks very much for your advice, second im sorry i cant find any button allowing me to mark your answer as most helpful, even tho it was the only answer i still want to give you the kudos. what does this button look like?
Okay
Userlevel 1
tom first thanks very much for your advice, second im sorry i cant find any button allowing me to mark your answer as most helpful, even tho it was the only answer i still want to give you the kudos. what does this button look like?
Userlevel 7
+4
Userlevel 1
i have no idea if this is a question or what to call it. im having a few problems with Id at the moment, double charging for one but now i have another issue come up. today i had to buy an add on because i used up all my voice minutes. im confused because the last time i looked i had around 25 minutes left and that was a few days ago. i have made some calls but they dont amount to 25mins. the texts warning me that i was up to 80% useage came in between yesterday and today then a few hours ago a received a txt saying all had gone and my cap too. now i know i have not made any calls since getting the text advising i had used 80% of my minutes so where did they go? is there a time lapse between calls made,minutes used and notification to me via txt of my updated allowance situation?
i would appreciate some guidance and answers regarding this because as things go, im quite fed up with Id today.
Userlevel 5
+6
Hi
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Thank you,
Rory
Userlevel 8
+9
Hi andewhite. Thanks and yes it says there are no network problems in this area?
Thanks
What does the (theoretical) Coverage Checker say about indoor coverage at your location?
Userlevel 1
Hi andewhite. Thanks and yes it says there are no network problems in this area?
Userlevel 8
+9
Lost all signal in January 2022. Was told it was due to a mast going down? It’s now May and I still have no signal? I was told by someone that the mast was back up and running so I’m really confused as to why I still have no signal? I live in the country side so unless I’m in my house using wifi I’m completely cut off. I’ve been paying for a phone I can’t use so would really like to know when this is going to be sorted.
Doesn’t sound great
This will tell if there are any current or ongoing mask or network issues.
Userlevel 1
Lost all signal in January 2022. Was told it was due to a mast going down? It’s now May and I still have no signal? I was told by someone that the mast was back up and running so I’m really confused as to why I still have no signal? I live in the country side so unless I’m in my house using wifi I’m completely cut off. I’ve been paying for a phone I can’t use so would really like to know when this is going to be sorted.
Userlevel 5
+6
Hi
Thank you,
Rory
Userlevel 1
This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so that your fellow members can find and answer it.
To help others help you, try and include as much info as possible in your question, including your handset type (if applicable).
If you can't find your post after it’s been moved, you’ll be able to see it by clicking the ‘Topics’ category in your profile menu (to get there, click your username in the upper right-hand corner).
Got a question? Then go ahead and post it below!
My I.d online mobile account won’t let me on my dashboard it’s saying it’s not recognising my number
Userlevel 5
+6
Hi
If you still need help or the phone is asking for a PUK code, I’d recommend contacting the Facebook, Twitter or Live Chat teams.
Thank you,
Rory
hello every response that seems close has been from you, here is hope you can help.
I wanted to set a sim pin, have attempted twice using the iD PIN number quite possibly (customer service pin?)
so last attempt.
I have seen the default pin could be either 0000 or 1234.
what happens if I lock the sim using the wrong one?
I have an iPhone 13.
my phone is my internet as well so would I still be able to access the forum.
kind regards Chris
Page 6 / 10
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