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andewhite
Rank
Userlevel 8
Badge +9

Lost all signal in January 2022. Was told it was due to a mast going down? It’s now May and I still have no signal? I was told by someone that the mast was back up and running so I’m really confused as to why I still have no signal?  I live in the country side so unless I’m in my house using wifi I’m completely cut off. I’ve been paying for a phone I can’t use so would really like to know when this is going to be sorted.

Doesn’t sound great @Batty77, have you put your postcode into the Network Status Checker? 

This will tell if there are any current or ongoing mask or network issues.

B
Rank
Userlevel 1

Lost all signal in January 2022. Was told it was due to a mast going down? It’s now May and I still have no signal? I was told by someone that the mast was back up and running so I’m really confused as to why I still have no signal?  I live in the country side so unless I’m in my house using wifi I’m completely cut off. I’ve been paying for a phone I can’t use so would really like to know when this is going to be sorted.

Rory
Rank
Userlevel 5
Badge +6

Hi @Jackie Mahoney, we were having some issues with the app yesterday. Could you please try again for me today?

 

Thank you,

Rory

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Jackie Mahoney
Rank
Userlevel 1

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so that your fellow members can find and answer it.

To help others help you, try and include as much info as possible in your question, including your handset type (if applicable).

If you can't find your post after it’s been moved, you’ll be able to see it by clicking the ‘Topics’ category in your profile menu (to get there, click your username in the upper right-hand corner).

Got a question? Then go ahead and post it below!

My I.d online mobile account won’t let me on my dashboard it’s saying it’s not recognising my number 

Rory
Rank
Userlevel 5
Badge +6

Hi @Rongkeys, I’m not entirely sure I follow, sorry? Our SIMs don’t come with a PIN set, so the PIN will be whatever you choose. Please give this Apple support article a read.

If you still need help or the phone is asking for a PUK code, I’d recommend contacting the Facebook, Twitter or Live Chat teams.

 

Thank you,

Rory

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
R
Rank

@Mohammed 

hello every response that seems close has been from you, here is hope you can help.

 

I wanted to set a sim pin, have attempted twice using the iD PIN number quite possibly (customer service pin?) 

so last attempt. 

I have seen the default pin could be either 0000 or 1234. 
what happens if I lock the sim using the wrong one?

 

I have an iPhone 13. 
 

my phone is my internet as well so would I still be able to access the forum. 
 

kind regards Chris


 

 

andewhite
Rank
Userlevel 8
Badge +9

Just request a PAC (if you want to keep your number) or STAC (if you don’t want your number) by SMS.

You leave iD when you give the PAC or STAC to the new mobile service provider and your iD account gets closed.

Good luck.

Setteeusername
Rank
Userlevel 1

How do I leave Id Mobile when you have no customer service and I therefore cannot tell you I am leaving

andewhite
Rank
Userlevel 8
Badge +9

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so that your fellow members can find and answer it.

To help others help you, try and include as much info as possible in your question, including your handset type (if applicable).

If you can't find your post after it’s been moved, you’ll be able to see it by clicking the ‘Topics’ category in your profile menu (to get there, click your username in the upper right-hand corner).

Got a question? Then go ahead and post it below!

HI. I have just joined and am using the Sim for Data only. It is not in my phone. I am however trying to Register on your iD App on my phone. How do I get the Authorisation Code other than to the Phone Number EG email?

Adrian

Okay @GulfMac, the only way to get the security code, needed for registration, is by SMS - that’s the iD procedure and it’s cast-in-stone. 

Good luck.

T
Rank

 If I was you I would get rid of ID & go with some else, you will not get any help on there, but they will talk to you if you have a facebook account. My wife has not got a facebook account so we got no where with these muppets, I have cancelled my account with them & my wife will be doing the same at the end of the month, just look them up on facebook & you will see that ID is a waste of time, no one to talk to that understands what is going on. Hope this helps good luck 

G
Rank

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so that your fellow members can find and answer it.

To help others help you, try and include as much info as possible in your question, including your handset type (if applicable).

If you can't find your post after it’s been moved, you’ll be able to see it by clicking the ‘Topics’ category in your profile menu (to get there, click your username in the upper right-hand corner).

Got a question? Then go ahead and post it below!

HI. I have just joined and am using the Sim for Data only. It is not in my phone. I am however trying to Register on your iD App on my phone. How do I get the Authorisation Code other than to the Phone Number EG email?

Adrian

andewhite
Rank
Userlevel 8
Badge +9

 Hi, I have an 2 sim cards with ID 1 for me & 1 for the wife, the wife has lost her phone so I need to stop the card, but the wife has forgotten her log in password. We both have the same email address & when I go to the log in page it keeps logging me in. I have her phone number, I have her order number when she first got her card & the email address we used for the sim. The trouble that I’m having is trying to get in to ID to cancel the sim as we do not have a password 

Sounds like your wife never registered for an iD My Account online.
iD Mobile allow just one mobile number per sign-in.

Your wife can cancel her plan using the iD Mobile Live Chat service. 

The iD Live Chat team are available 9am - 8pm weekdays, and 9am - 6pm weekends and bank holidays.  

T
Rank

 Hi, I have an 2 sim cards with ID 1 for me & 1 for the wife, the wife has lost her phone so I need to stop the card, but the wife has forgotten her log in password. We both have the same email address & when I go to the log in page it keeps logging me in. I have her phone number, I have her order number when she first got her card & the email address we used for the sim. The trouble that I’m having is trying to get in to ID to cancel the sim as we do not have a password 

Flatcap
Rank

Is my OnePlus Nord 2 5G supported by ID Mobile? I can’t see a list of supported phones on the website.

Thanks 

M
Rank

Hi. I have tried many times to contact id mobile without success. Even my phone number with id appears not valid so using it to login is useless.

I am not in a contract as this was for 12 months taken out 4 years ago.

Please contact me via my email to cancel this number and your debt records.

V6mpal@gmail.com

 

 

Mohammed
Rank
Userlevel 7
Badge +10

Hi Rory,

Many thanks for your assistance so far. However I am still waiting for my refund. Can you look in to this please? I feel I should have received it by now.

Thanks,

Ruhul

Hello @Right-in 

Apologies, it looked like your message was missed here. Have you since had the refund sorted?

@Merlyn1111, cancelling the Direct Debit will not cancel the contract and may only negatively impact you here. Have you contacted us to process a disconection of the contract?

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
M
Rank

Tried to use my id mobile sim. Network replies ' unregistered number' , i have cancelled my dd. Please advise me when my number was deregistered and return the monthly payments accordingly.

R
Rank

Hi Rory,

Many thanks for your assistance so far. However I am still waiting for my refund. Can you look in to this please? I feel I should have received it by now.

Thanks,

Ruhul

Rory
Rank
Userlevel 5
Badge +6

Hi @Right-in, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further. To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Hey @Philip Smith, unfortunately not. Once an email address has been registered to an account for log-in purposes, it can’t be removed or used again. If it’s an email provider that doesn’t recognise full stops though (such as GMail) then you can get around this by adding a full stop somewhere in the first half of the email address.

So, for example, instead of joebloggs@imaginarymail.com you’d use joe.bloggs@imaginarymail.com

 

Thank you,

Rory

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Philip Smith
Rank

My wife moved to ID Mobile some time ago but didn’t have an e-mail address, so she used mine and that is now her login username. I have just joined and can’t register my account because my e-mail is already in use! Any way around this?

R
Rank

Hi,

I pre-ordered the Samsung Galaxy S22 Ultra, and the upfront payment has already been taken from my account. I have changed my mind, and would like to have this pre-order cancelled and the upfront payment refunded. I've seen that a member had issues getting his cancellation and refund processed through live chat. He then was assisted by iD Mobile Employee Mohammed via PM to help solve the issue. Can someone assist please. Thanks

Kash
Rank
Userlevel 7
Badge +7

@Nindagley,

Data can be used up quick if you stream videos etc. 

You can also check your usage via your data usage on your handset.

Can you advise how much data you usually get? Have you recently changed your tariff?

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
N
Rank

My ID App is showing my data allowance incorrectly. 

30gb less than what it should be. 

Kash
Rank
Userlevel 7
Badge +7

@MrsMuzza

 

Are you able to delete the numbers and re-enter the correct ones?

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
MrsMuzza
Rank

Hi Kash,

I have tried the first option and the telephone number isn't correct (it shows as the number that was allocated to the phone, not the number that I transferred over).

I've gone to settings and advanced as per your instructions and my correct telephone number shows there??

I'm even more confused! 

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