Device & Phone Support

All the latest news, tips and tricks for Android devices

  • 2,079 Topics
  • 9,129 Replies

2079 Topics

L
Newbie
legg.jamesNewbie
asked in Device & Phone Support

still no connection - selby Yorkshire

Beyond a joke now

1
Siân
iD Mobile Employee
5 months ago
A
Newbie
Ann MarieNewbie
asked in Device & Phone Support

changed email bit password does not work

Changed email details but password does not work and my onetime passcode has not sent to new email, what do I do as I’m locked out?

0
A
Newbie
1 day ago
Brandon Hall
Newbie
Brandon HallNewbie
asked in Device & Phone Support

havent received mobile and told by dpd to raise a concern but there is no help

i need help since it’s stressing me out that i haven’t received my phone and am unable to receive the parcel since it hasn’t been scanned by dpd in over 24 hours at the depot was told to raise an investigation but don’t know how and i will not pay my contract until i receive my phone if not how do i cancel?

1
Tom
iD Mobile Employee
3 months ago
Z
Newbie
ZolNewbie
posted in Device & Phone Support

Keeping original number .

My original number now been changed back to me but people and family are contacting me on both numbers , when they  phone me comes up my original number they received texts from me  it comes up private number, I'm confused.

2
Tom
iD Mobile Employee
5 months ago
Tomas klempar
Newbie
Tomas klemparNewbie
posted in Device & Phone Support

iphone 14 128gb someone sfole my phone

Hello plewseee can someone off id mobile help me get my phone back becayse my phone got stolen

2
Kash
iD Mobile Employee
6 months ago
Ivan Cooper
Newbie
Ivan CooperNewbie
asked in Device & Phone Support

LeCoop

I was scrolling & deleting newsreels this morning and suddenly received a message;"Thank you for subscribing to Mediaite"I was caught out by similar scheme some time ago when I found myself subscribed to an American Wrestling magazine without my knowledge. So,1. Has this happened to anyone else ?2. How do I make sure that ID Mobile do not add any subscription charge to my monthly bill ?

2
Kash
iD Mobile Employee
7 months ago
Shanel Murray
Newbie
Shanel MurrayNewbie
posted in Device & Phone Support

double charged

To whom it may concern: Hi, nice day. This letter is in response to a recent transaction. I received two charges of £33.04 on my monthly contract yesterday. Initially, it claimed that the payment failed, so I tried again. When I checked my balance, I noticed that two payments had gone through, and the ID mobile app showed that two payments were made successfully on the same day. Please grant me my return for the second payment. 

1
Kash
iD Mobile Employee
1 month ago
David John Burton
Civilian
David John BurtonCivilian
asked in Device & Phone Support

I am looking to order 6 sim only deals

I am looking to order 6 sim only deals for my TMS (Traffic Management System) for hand held devises for signing for parcels and tracking deliveries. can this be achieved?

2
Siân
iD Mobile Employee
5 months ago
Rach Pitson
Newbie
Rach PitsonNewbie
asked in Device & Phone Support

faulty handset

I recently bought a Pixel 8 phone on contract but have noticed there's a dead pixel on the screen. How do I go about getting a replacement?

2
Tom
iD Mobile Employee
2 months ago
K
Newbie
Kenners1977Newbie
asked in Device & Phone Support

Texting competitions

I was able to text competitions but can no longer do this.  I have set a cap and have premium turned on.  Please can you let me know what I need to do to sort this out? 

1
Kash
iD Mobile Employee
4 months ago
Shereen zumari
Newbie
Shereen zumariNewbie
asked in Device & Phone Support

old number

I'm trying to keep my old number but there is something wrong 

1
Kash
iD Mobile Employee
8 months ago
L
Newbie
LadygeeNewbie
asked in Device & Phone Support

Help with finding a back button

why is there no back button on the Pixel 8? I have tried to go back to a previous page without closing the page when either on the internet  or on any page. There is no option. Only a down button exists. Someone Please help me with this problem. From, Geraldine 

2
Kash
iD Mobile Employee
4 months ago
Joanna Camble
Civilian
Joanna CambleCivilian
posted in Device & Phone Support

mrs joanna camble

I have just switched to I'd mobile and need to transfer my number. Pac number is TEL439390 Thanks

1
andewhite
Legend
5 months ago
Richard Burton
Newbie
Richard BurtonNewbie
asked in Device & Phone Support

new handset

I already have a Sim only plan with an existing, non ID mobile phone.  If I want to add an ID handset to my plan what do I do with my current data sim? 

2
Kash
iD Mobile Employee
3 months ago
Barry Kirwan
Civilian
Barry KirwanCivilian
asked in Device & Phone Support

competition

I can't enter competition via txt message all settings are fine with a £ 20 spend cap 

1
andewhite
Legend
5 months ago
Luiza Walczak
Newbie
Luiza WalczakNewbie
posted in Device & Phone Support

upgrade

Hmm how to get to support team , I just switch to ID it’s time for my upgrade and it seems there is no support chat 

2
Tom
iD Mobile Employee
8 months ago
Scorpion
Newbie
ScorpionNewbie
asked in Device & Phone Support

no sound

Hi on accepting call I can’t hear anything and they can’t hear me just started doing it this morning been on 3 hours updating and still it won’t work

1
Tom
iD Mobile Employee
7 months ago
M
Newbie
MagdhaNewbie
asked in Device & Phone Support

No network coverage in E17, Walthamstow

Hi,  When is it going to get fixed, since this morning???we do not have any network!!!

1
Kash
iD Mobile Employee
5 months ago
Donna1234
Newbie
Donna1234Newbie
asked in Device & Phone Support

returned phone to currys

I returned my phone to currys and paid £8 postage for special delivery as recommended but I haven’t received confirmation they have received the phone or paid the cash back, I don’t have any details to contact them 

1
Mohammed
iD Mobile Employee
1 year ago
Clair Marj Spare
Civilian
Clair Marj SpareCivilian
asked in Device & Phone Support

network down?

I can't send texts or ring certain people what's going on????

1
Tom
iD Mobile Employee
11 months ago
Stephen Sanders
Newbie
Stephen SandersNewbie
asked in Device & Phone Support

Chat not loading

Desperately trying to get in touch for a new sim but NOTHING. chat doesn't load up! HELP 

2
Tom
iD Mobile Employee
1 year ago
Naomi Large
Newbie
Naomi LargeNewbie
asked in Device & Phone Support

callum wickens

Hello my partner is trying to order a new phone and contract through you and is having some trouble he has done it twice and got the email saying success and a order number but no money has been taken for his upfront and no further emails have been sent how will he know if his order has actually been successful? 

2
Tom
iD Mobile Employee
1 year ago
Richard Harbinson
Newbie
Richard HarbinsonNewbie
posted in Device & Phone Support

PAC code issue

Hi.I'm having trouble submitting my PAC code. Keeps saying incorrect destails

1
Kash
iD Mobile Employee
9 months ago
Liz Pullman
Civilian
Liz PullmanCivilian
asked in Device & Phone Support

discount code does not work

Hello. The £10 of a handset discount code you keep emailing me never works. Do you have one that does ?

1
Mohammed
iD Mobile Employee
10 months ago
Jack Darburn
Newbie
Jack DarburnNewbie
asked in Device & Phone Support

pac code

I can’t get my pac code , I’ve tried to use the chat as I’ve been told to but it won’t work as I can’t get through to anyone but it says there’s no one available but doesn’t even let me wait to speak to someone , I can’t text on my id because my contract has ended and I’m really sick of this. Can someone please contact me and help me sort this out 

2
Kash
iD Mobile Employee
1 year ago
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