Device & Phone Support

All the latest news, tips and tricks for Android devices

  • 2,081 Topics
  • 9,138 Replies

2081 Topics

R
Newbie
RmcaNewbie
asked in Device & Phone Support

Need to speak to someone at ID

How do I get to speak to someone - chat bot is driving me mad.

12
Tom
iD Mobile Employee
2 months ago
Robert Charlie Charlesworth
Rookie
Robert Charlie CharlesworthRookie
asked in Device & Phone Support

Phone make

Where can I find what make of fPhone I have

16
Mohammed
iD Mobile Employee
1 year ago
Lucy Rostron
Newbie
Lucy RostronNewbie
asked in Device & Phone Support

accidentally deactivated my sim card

I am in Australia and have accidentally deactivated my ID mobile sim. It now won't let me reactivate it. I deactivated it around the 22nd October. Is there any way I can get my number etc back???Lucy 

1
Kash
iD Mobile Employee
1 year ago
B
Newbie
BBowman123Newbie
asked in Device & Phone Support

Pixel 7 Pro upgrade - Phone trade in offer

Good Evening, Unfortunately this is another issue with the Trade-in promotion. I recently pre-ordered and upgraded to the Pixel 7 Pro. I then planned to trade in my existing phone a Samsung S20 5G. Other sites were offering around £200 for this, with ID Mobile/ Currys/ Carphone Warehouse Group only offering £160.However as there was a special offer, when upgrading to the Pixel Pro 7, whereby if you trade in an exsisting phone you get an extra £150, I thought no brainer, I'll go with this trade in.I sent my phone off in the provided packaging, however didn't receive any confirmation it had been received by Carphone Warehouse, luckily Royal Mail track and trace confirmed delivery. It states you should receive your money within 3-5 working days of reciept. It took me 7 days and that was with calling and trying to resolve the issue, as they hadn't confirmed reciept of my phone. I was passed from pillar to post and ended up being charged around £4 quid, in phone calls, on their helpline num

65
Tom
iD Mobile Employee
1 year ago
Matthew Britton
Newbie
Matthew BrittonNewbie
asked in Device & Phone Support

Get my iphone unlocked

Hi There I need to get my iphone unlocked and dont know how to make contact to get this sorted cant find a number or live chat link,can anyone help .Many thanks Matt

6
Mohammed
iD Mobile Employee
1 year ago
Julie Travis
Newbie
Julie TravisNewbie
asked in Device & Phone Support

How to turn on roaming when the child's phone is already abroad on a school trip?

My child is in France on a school trip but his phone is basically useless.  If I try to sign in to iD, it tries to send a code to HIS phone!! Obviously that's not going to work. I am the adult acc holder and am in UK but my own phone is not iD. How can I turn on roaming for him. I can't even text him to tell him how to do it on his phone himself. I thought he would automatically have roaming.  

5
Tom
iD Mobile Employee
4 months ago
Sean Cragg
Rookie
Sean CraggRookie
asked in Device & Phone Support

Not receiving text messages

Hello, my phone is not receiving any text messages from company's and websites (for example PayPal)... they've sent me a one off verification code to my number, but I've not received it yet.Have also tried this with banking app still not received verification code. Phone is pixel 7 pro transferred number over from Vodafone 

5
Tom
iD Mobile Employee
5 months ago
Sean Cragg
Rookie
Sean CraggRookie
asked in Device & Phone Support

google chat features wrong number

I have ported my number over to ID mobile from Vodafone. My phone is the pixel 7 pro.When I send  messages and it goes through as chat it sends from the old number. I've been into chat feature settings and it shows status connected with the old number showing. So Turned off chat features and turned back on. Status shows trying to verify number. Click button to verify number. Change number to new number. ​​​​​But nothing changes old number still showing. 

5
TP27
Civilian
1 year ago
SMcDoodle
Rookie
SMcDoodleRookie
posted in Device & Phone Support

my service is suspended despite overpaying outstanding balance. Live chat error request

My service has been suspended due to "outstanding balance" but this payment request must be a mistake. I have even paid the requested £15.08 TWICE this month, on 5th and 13th October, but service still hasnt been reconnected. Previous month's bill of £15.08 was paid on 5th September. I am not behind on my bill. When i try LiveChat with an agent i get the following message:"The requested URL was rejected. Please consult with your administrator.Your support ID is: 638120044944897021" Any advice on how I can get this issue resolved? I can still receive calls [REDACTED].My email [REDACTED]

5
Tom
iD Mobile Employee
1 year ago
A
Newbie
Alimick2727Newbie
asked in Device & Phone Support

Can I reset my voicemail greeting back to the default?

Hi I want to reset my voicemail to the generic greeting. I do not want it to say my name or use my voice.   

5
Kash
iD Mobile Employee
1 year ago
Sam Mtzzo
Civilian
Sam MtzzoCivilian
asked in Device & Phone Support

Moto G31 wrongly listed as 5G ready, it does NOT support it

As per title, I bought off the iD shop a Motorola Moto G31 because it was listed as a 5G supporting phone. My bad for not having done any further research on the subject, the device DOES NOT support 5G. This is really annoying As I have upgraded my phone only because I need 5G due to my high-demands mobile job, what are my options now? Can I just return it to a Currys? Will that refund me straight away or get me a voucher towards a new purchase?

9
Nikhil P
iD Mobile Employee
1 year ago
She53
Newbie
She53Newbie
asked in Device & Phone Support

unlocking phone

I’ve tried to access the live chat but it seems to be down. I want to unlock my phone. 

3
Tom
iD Mobile Employee
1 year ago
Marzena Miskiewicz
Newbie
Marzena MiskiewiczNewbie
asked in Device & Phone Support

People can't hear me when they ring me, when I ring them it's fine?

Hi, whenever i make a phonecall, people ant hear me, I rung again and usually it works fine. What do I do 

7
Tom
iD Mobile Employee
1 year ago
Gerrycrow
Newbie
GerrycrowNewbie
posted in Device & Phone Support

unblock sim after finding phone

I thought I had lost phone so I blocked it. Then found ut and unblocked ut over an hour ago but still saying blocked. O need to use it urgently so really need ut unblocked

3
Kash
iD Mobile Employee
6 months ago
C
Newbie
cspinner66Newbie
asked in Device & Phone Support

Phone call connection

When making calls... Either I can't hear other person or they can't hear me. Its a very broken line and you hear half a sentence. I don't have another phone to try sim in. This something that's had been ongoing for ages 

7
Tom
iD Mobile Employee
1 year ago
K
Newbie
Kristian Michael WittonNewbie
asked in Device & Phone Support

How do I access Live Chat

I cant get onto live chat and need to speak to someone 

5
Kash
iD Mobile Employee
7 months ago
L
Newbie
LaszloNewbie
asked in Device & Phone Support

Call forwarding is not working

Hi, I have a Pixel 6a, latest Android 13 version, all updates are up-to-date.I am trying to use the call forwarding option but it throws error. Please see image.  Regards Laszlo   

6
L
Newbie
1 year ago
A
Newbie
AbsyNewbie
asked in Device & Phone Support

pre-order iphone 14

HiI have pre ordered an iPhone 14 plus but I have not received any updates. I ordered on September 10 will I be receiving the phone on the date it comes out so the 7thOctober ? Any help would be appreciated.

3
andewhite
Legend
1 year ago
E
Newbie
ElleWNewbie
asked in Device & Phone Support

Lost phone, forgotten password and need a new SIM card

Hello,I have both lost my phone and forgotten my iD password.I would like to order a replacement SIM card. Please let me know what I have to do.Kind regards, Elle Watkins

4
B
Civilian
7 months ago
B
Newbie
BarankohyareNewbie
asked in Device & Phone Support

SM-DP+Address (eSim support)

Hi dear To set up my mobile Id on my new iPhone 12 I need the SM-DP+Address and activation code How can I have this information Thank you 

6
Tom
iD Mobile Employee
1 year ago
Alex Jevon
Newbie
Alex JevonNewbie
asked in Device & Phone Support

samsung 150 cashback

How do I claim the 150 cashback for my galaxy s22 for trade in

22
C
Newbie
1 year ago
Debra Mckay
Newbie
Debra MckayNewbie
asked in Device & Phone Support

Have I got a warranty on my phone?

Have I got a warranty on my phone, the motherboard is broke, repair shop told me to check my warranty. Contract June 21 to June 23  Deb

7
Patricia Higgins
Rookie
1 year ago
Emma Bevan
Newbie
Emma BevanNewbie
posted in Device & Phone Support

leaving

Hi, Once my contract comes to an end in October I do not wish to continue or engage into another contract.Thank you RegardsEmma 

4
Kash
iD Mobile Employee
6 months ago
L
Newbie
lcoomNewbie
asked in Device & Phone Support

Unexpected Rest of World roaming charge whilst in Uganda but with mobile data & roaming SWITCHED OFF

I do not understand why I have been charged £5 for ‘rest of world’ when mobile data and roaming were both switched off.  I have been abroad (Uganda) but have only used free wi-fi whilst away.  I did get two texts while I was away saying that you’d noticed I was overseas and that charges could be expensive.  At that point (15th and 21st September) I double checked to make sure that all settings were correct, and they were.   Why did I get charged?  And what do I have to do to get the charge cancelled? Thank you. 

2
L
Newbie
1 year ago
BartK
Civilian
BartKCivilian
asked in Device & Phone Support

Bar has not been lifted! 2 days

I do not pay by direct debit, I pay manually every month for my phone, I’m up to date with ALL my payments, I got a text saying payment was due otherwise I’ll get suspended, I made the payment and my phone has been blocked for 2 days since, When I try to make an outgoing call it says I have already paid, you have broken the contract as it has been more than 24 hours, I would like a resolutions teams adviser to contact me because I have been unable to use my phone which I need for safeguarding of children, I have tried resetting my phone many times and taking the sim out and putting it back in. You have broken the contractual agreement, I no longer wish to have a contract with you, you can have the phone back I don’t want anything to do with this company, I want to be contacted I have linked this to my Facebook account, you know my details, number ends in 899 Edit:After posting this topic I now get the following error message when trying to access idmobile main site:The requested URL wa

2
Mohammed
iD Mobile Employee
1 year ago
Terms & Conditions
Why iD Mobile?