Device & Phone Support

All the latest news, tips and tricks for Android devices

  • 2,034 Topics
  • 8,992 Replies

2034 Topics

J
Newbie
justjord1990Newbie
asked in Device & Phone Support

No 5g?

Hello,I’m new to IDM, and since joining i have never had 5g. (i travel around for my work, to places i KNOW have “three 5g” enabled. as it used to work on previous provider - Smarty who also use Three’s network)Can you check and see if perhaps 5g wasn’t enabled on my NEW account? (even though order said 5g)Or perhaps i need to enable it on my phone (which would be weird being it a brand new phone) - google pixel 7 pro.  KindestJordan

17
J
Newbie
1 year ago
Lisa-Marie Jackman
Newbie
Lisa-Marie JackmanNewbie
asked in Device & Phone Support

forgotten password for device - how can I get back in

Hi. My son has a password setting to protect his phone but he has forgotten it and now can't unlock his phone. Is there any way to override it so he can access his phone?

5
Mohammed
iD Mobile Employee
1 year ago
J
Civilian
johohoCivilian
asked in Device & Phone Support

Can I use an ID Mobile SIM in a Three mifi or handset?

Hi,I am looking at mifi devices and will need a data only deal to power it! I found a generic mifi device on CEX but it is locked to Three. Can I use an ID Mobile SIM in a Three locked device?Tia,John

2
Tom
iD Mobile Employee
1 year ago
Danai Parr
Newbie
Danai ParrNewbie
asked in Device & Phone Support

My iPhone 14 Pro order

I would like to know if my order is getting prepared and and seeing if it is okay, when i ordered it said it was ready by the 8th of dec but now on your website it says 20th of jan, do i still have to wait till the 20th of jan or will it come on the 8th?

3
Mohammed
iD Mobile Employee
1 year ago
Jacqueline Hunt
Civilian
Jacqueline HuntCivilian
asked in Device & Phone Support

currys voucher

When do we receive the currys voucher after placing an order ?how long do we have to wait please? Iv received my new contract which states I'm in titled to my £100 vocher but when do I get it or how do I get it ?

10
Kash
iD Mobile Employee
1 year ago
D
Rookie
Danuta90Rookie
asked in Device & Phone Support

unable to make phone calls since this morning

I am unable to make or receive any call from my ID mobile , my husband has same issue he is also with IDHis other phone is with different provider and works fine. there must be some issues. When dialling call immediately goes to Ended without connecting 

30
Tom
iD Mobile Employee
1 year ago
Chris Leigh
Newbie
Chris LeighNewbie
asked in Device & Phone Support

Nokia 105 SIM Not working

I bought a Nokia 105 and a Id mobile sim through car phone warehouse/Currys. I have put the sim into the phone and it is not working (I can’t make calls or texts). I’ve switched the phone on/off, cleaned the sim etc and still no joy. Any ideas? 

4
Kash
iD Mobile Employee
1 year ago
D
Newbie
dvdevnsNewbie
asked in Device & Phone Support

APN setting

What is ID Mobile’s APN

5
Mohammed
iD Mobile Employee
1 year ago
Nije Jones
Newbie
Nije JonesNewbie
asked in Device & Phone Support

Is there anyone within ID mobile who actually gives a toss about customers?

So I noticed an unknown direct debit from IDM - thought it was fraud so immediately cancelled it and reported it to customer support. Wifey then tells me it was for a phone she set up 3 years ago and only used for a few months. After several emails to CS I eventually managed to find all of the original account related emails in the hope of cancelling this unused contract - not a chance. Send us a copy of your passport and driving license and we will sort this out. Reluctantly I did this last weekend and not suprisingly have had zero response despite reminding them. Customer service is non existant. The live chat could nou have been more unhelpful if they had tried. I only need to pay whatever balance is due then cancell the contract. Ive tried to access the account via the app but it wont let me How hard can it be? This has already had a negative impact on my credit score and without IDM doing something about it will continue to. What else can I do? IDM tell me that they have tried to

8
Kash
iD Mobile Employee
1 month ago
Sean Cogley
Newbie
Sean CogleyNewbie
asked in Device & Phone Support

Need customer support urgently

I need to have contact with customer support urgently. ID have lost my phone number. I need to retrieve it.If not I need the complaints procedure and my rights, compensation, etc.This is a incredible error they have made and it is not being rectified. I cannot get a contact with customer support.Please help

16
Kash
iD Mobile Employee
3 months ago
BLUNDERBUS
Newbie
BLUNDERBUSNewbie
posted in Device & Phone Support

Messages, wrong and right numbers.

I have recently changed to I'd mobile from 3.  All the pac code stuff was easy.  When text messages are sent, some get sent from the correct number, others get sent from the wrong number.  People who get the wrong number, always get that number.  People who get the right number, always get the right number.  All can reply to the text, even those that have received the wrong number.  Wrong number recipients can not ring the wrong number.  My daughter gets the wrong number, whilst her partner gets the right number.  Both are on Vodaphone and live together.  I have tried deleting contacts and recreating them.  The phone is determined to continue to send texts with the wrong number to certain people and the right number to others who always get the right number.  All stored numbers seem to be correct.  Any ideas?  

9
Mohammed
iD Mobile Employee
1 year ago
Adam Makahleh
Newbie
Adam MakahlehNewbie
asked in Device & Phone Support

Currys gift card

Hi all, I hope you're well. Just joined with you and have taken out a contract with a pixel 7 unlimited everything, that's supposed to come with a £100 Currys gift card.This was missing from the package. Is it usually in the box or is it emailed over?  

16
Nikhil P
iD Mobile Employee
4 months ago
Will Morris
Newbie
Will MorrisNewbie
asked in Device & Phone Support

incorrect contract and can't return

Was set up on the wrong contract. Even though paying the amount for the higher contract I'm told it can't be fixed easily and I must return the phone then restart the whole process. Can't believe that you can't switch the contract onto the correct one!  Told to return phone to Currys. Arrive at store told I can't return there. Try to get back in contact with ID mobile, cant get connected on the live chat as too busy.  Stuck with the correct phone, which I can't use, can't return and can't speak to anyone to resolve this problem. What a joke

2
Mohammed
iD Mobile Employee
1 year ago
D
Newbie
DutchBhoy7Newbie
asked in Device & Phone Support

Little to No Network Signal

Just joined iD on the weekend and all seemed to be working fine from my home.However in the office today and i’m getting little to no network signal.  It seemed to work earlier but despite getting 4G, i was barely getting over 1MB speeds.  I now don’t seem to be getting any signal and the signal icon has an exclamation mark next to it.I tried to use the Live Chat but kept getting a Live Chat transfer failure message.I’ve restarted the phone several times, put it in and out of airplane mode and remove and reseated the sim but no change.Help with this would be appreciated.Not a good start!

9
Kash
iD Mobile Employee
4 months ago
C
Newbie
CleardonNewbie
asked in Device & Phone Support

cant access second account

I can’t register my second account to see what ungraded choices I have. It does not recognise my phone number. What do I do?

14
Kash
iD Mobile Employee
1 year ago
Diane Marshal-Nichols
Newbie
Diane Marshal-NicholsNewbie
asked in Device & Phone Support

End contract

I have only been with ID for 2 months and I really hate the phone I have chosen, and the network is poor. I want to change my phone when the new Samsung comes out, but will ID let me pay to get out of my contract and go back to my old provider?

4
Mohammed
iD Mobile Employee
1 year ago
Anthony Hickey
Rookie
Anthony HickeyRookie
asked in Device & Phone Support

Sim

I received my phone with the sim last week and my sim still isn't working and can't seem to get hold of any one to sort it out

14
Anthony Hickey
Rookie
1 year ago
G
Newbie
Goddard62Newbie
asked in Device & Phone Support

trade in issues

Sent my phone back in the packaging and not heard a thing how can this be resolved

5
Kash
iD Mobile Employee
1 year ago
Steve Falvey
Rookie
Steve FalveyRookie
asked in Device & Phone Support

Face Recognition App Log-in Not Available

I've recently joined ID and am really happy with it so far. I've set my ID App for biometric log-in (fingerprint) and it works fine. My wife has now joined ID too but biometric log-in is not shown as an option on the 'Log-in Preference' screen. My wife's phone has face recognition enabled and all the support articles say that you can use fingerprint or face recognition. I've checked everything I can think of within the ID account and phone settings and still no joy.Has anyone else encountered this issue and fixed it?Would also be good to have confirmation from anyone with a Pixel 4XL that they have successfully enabled face recognition log-in to the ID App.Thanks. 

10
Steve Falvey
Rookie
1 year ago
E
Newbie
EmilyK
asked in Device & Phone Support

Transferred from EE to ID, old number transferred but sending texts as temporary number & old number , HELP!

I have transferred from EE to ID. It has taken over a week for the PUC code & for ID to successfully transfer/keep my old EE number. However, I am now having contacts receive texts from my old EE number which is correct, but also having contacts receive texts from the temporary ID number. I've restarted the phone twice. Please help as this is the phone I use for work and worry clients can't get hold of me. Thank you 

11
Tom
iD Mobile Employee
1 year ago
Jacquiej90
Newbie
Jacquiej90Newbie
asked in Device & Phone Support

Imported number not registering on text messages

When i text it sends the original number not the imported number on a samsung s22 ultra can you advise please

2
Mohammed
iD Mobile Employee
1 year ago
Heidi Woolley
Newbie
Heidi WoolleyNewbie
asked in Device & Phone Support

id does not accept my PAC code

I have got a new id SIM card, and I have received a PAC code by SMS from my mobile provider. I have  texted PAC to 65075 and received the same PAC, and tried again and it still will not accept the code.

2
Heidi Woolley
Newbie
1 year ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Device & Phone Support

How to use your Google Pixel Watch

If you’ve recently got a Google Pixel Watch, and a Google Pixel or Android phone, here’s how to connect and use your watch: Can I connect my Pixel Watch to the iD Mobile network? iD Mobile currently do not support eSIM, meaning you won’t be able to use some of the features that require 4G/LTE connectivity in order to function. However, you are still able to use the Pixel Watch features that come with using Bluetooth/Wi-Fi connectivity.  Read on to find out more about the features available.  How do I connect my Google Pixel Watch to my phone? To activate your Google Pixel Watch and connect it to your phone, you simply need to pair your watch to your phone using Bluetooth. Once paired to your phone via Bluetooth for the first time, all you will need is:A nearby Wi-Fi connectionorAny Google Pixel or Android phone running Android 8.0 or newer. What features can I use when I connect my Google Pixel Watch to Wi-Fi/Bluetooth?If you want to make or receive calls on your watch, you’ll need to

14369
andewhite
Legend
1 year ago
G
Newbie
Gary HarrisonNewbie
asked in Device & Phone Support

Ported Number from Vodafone to IDmobile - SMS not working

I have recently swapped my service from VOdafone to IDmobile. New phone and new SIM but ported my old number across. SMS is not functioning correctly. I can send texts from my new mobile/SIM but the replies are going to my old phone/SIM. I have tried all of the advice regards turning imessage off and restarting phone, resetting network. None of it has worked. My issue is going to be with verification codes and OTP. I have tried to use the chat service but as soon as i enter my number it says “there is an issue with the service”. This is so frustrating!! I cant get any further.

35
andewhite
Legend
1 year ago
Sue Sullivan
Newbie
Sue SullivanNewbie
asked in Device & Phone Support

why can't you talk to someone to sort out these problems

I need to talk to a real person about my direct debit and my phone number. I am beginning to wish I had never come away from O2. At least you had customer services to call

5
Kash
iD Mobile Employee
9 months ago
Terms & Conditions
Why iD Mobile?