Devices

Find out about the latest devices available and get any help you may need with your device settings

2070 Topics

ummmben
Newbie
ummmbenNewbie
asked in Device & Phone Support

nothing phone 2a 256gb, 8gb or 12gb RAM?

Just wondering if the nothing phone 2a 256gb version available from iD mobile comes with 8gb RAM or 12gb RAM? Have searched but can't find a definite answer. The extra cost for the 256gb version would be worthwhile for me if it had more RAM too…Thanks 

1
Kash
iD Mobile Employee
11 days ago
Dave RJ
Civilian
Dave RJCivilian
posted in Device & Phone Support

help

Hi I have  puk code to transfer my old number can someone assist me please

1
Kash
iD Mobile Employee
11 days ago
Farhana Naseem
Civilian
Farhana NaseemCivilian
asked in Device & Phone Support

My sim not working

My SIM was working I changed it to vodaphone but due to some issues I returned to iD mobile, since then it is not working, I have cleaned it too, bit not working. I don't want to change my number and I don't know how to fix it. Who is the best person to ask, or guide me what to do Regards Farhana    

1
Kash
iD Mobile Employee
10 days ago
Vic Chadwick
Civilian
Vic ChadwickCivilian
posted in Device & Phone Support

Rubbish

I agree with other users this new app is not fit for purpose and as a result I shall be leaving ID very soon.Not in the least user friendly.Rubbish in fact 

1
Kash
iD Mobile Employee
10 days ago
D
Newbie
Dylan1903Newbie
asked in Device & Phone Support

Has my phone number been cancelled? I can't receive calls or texts (wifi or not)

As the title states - It’s as though my number has been cancelled? (I’ve had this number for far longer than I have been with ID mobile and need access to it in order to access my finances and emails!)   and I cannot for the life of me get through to someone that can help. I've tried logging into my account and it's set up a new one? How/why would they cancell my number?  Any help would be greatly appreciated

1
Lauren
iD Mobile Employee
6 days ago
Kevin Chamberlain
Civilian
Kevin ChamberlainCivilian
asked in Device & Phone Support

How do I turn off Answering service?

I just need to turn answering machine off so no messages can be left. 

1
andewhite
Legend
9 days ago
Claire Lizzy Biggs
Newbie
Claire Lizzy BiggsNewbie
asked in Device & Phone Support

Connection

Hi, I wondering if anyone is having with making calls the connection drops out completely and the call doesn't connect? I have done live chat and they say there is no network issues that they can see.Thanks

1
Lauren
iD Mobile Employee
6 days ago
N
Civilian
NuamasemaCivilian
asked in Device & Phone Support

By mistake i ordered phone and sim del 2 times i want to cancel 1 i item

 I m new to id mobail I don't know how to get in touch with customers service 😔. please help me I want cancel my 1  order.by mistake I did 2 times oder.

1
Lauren
iD Mobile Employee
6 days ago
Tobias Weissenauer
Newbie
Tobias WeissenauerNewbie
asked in Device & Phone Support

overdue payment -bar

Good afternoon I have just made 2 payments of 50.41 when will my sim re activated ?  I also haven't recoved confirmation on email that was paied but on the window of payment sated that thank you for the payment can someone help woth this

1
Kash
iD Mobile Employee
3 days ago
N
Civilian
Niamh_DyerCivilian
asked in Device & Phone Support

how do i pay outstanding balance

URGENT HELP REQUIRED: I have received a letter to say I owe an outstanding balance but it won’t let me log on to my account anymore to pay it. It doesn’t recognise my username and password and my number is no longer in use. How do I pay please? I have also tried calling the automated number but because I now have a new contract with ID, it wants to take the balance off of that and not the outstanding one

1
Kash
iD Mobile Employee
3 days ago
R
Newbie
Richard RoseNewbie
asked in Device & Phone Support

account

Cani have 2 different phone numbers on the same e mail adress

1
Kash
iD Mobile Employee
3 days ago
M
Civilian
MaruanCivilian
asked in Device & Phone Support

Passcode for reactivation not sent

I am trying to activate my replacement SIM on iphone and get as far as needing passcode but the passcode never arrives despite my asking repeatedly for it to be resent.

1
Tom
iD Mobile Employee
2 days ago
Esther Wolff
Civilian
Esther WolffCivilian
asked in Device & Phone Support

Too late to get my PAC?

There was a mix up when switching providers which meant I closed my ID mobile account before requesting a PAC. Is it too late to get one please?

1
Kash
iD Mobile Employee
3 days ago
Joshua Raithby
Newbie
Joshua RaithbyNewbie
posted in Device & Phone Support

alexandra baker

Hi I’ve paid my bill but my phone is still not working without WiFi?

1
Kash
iD Mobile Employee
3 days ago
F
Newbie
Federica VaccaNewbie
asked in Device & Phone Support

Phone arrived damaged

Hello My Honor Magic 6 Lite arrived damaged :( I have opened the box last night and discovered that the screen is cracked. The package arrived via DPD.The virtual chat box says that this may be not replaced.. But isn't my fault :(

1
Tom
iD Mobile Employee
2 days ago
E
Newbie
Elizabeth BarronNewbie
asked in Device & Phone Support

No contact outsside my home

When I am outside my home it tells me No internet connection. What can I do

1
Kash
iD Mobile Employee
2 days ago
Sami Coskunsu
Newbie
Sami CoskunsuNewbie
asked in Device & Phone Support

PAC code expired and contract already cancelled, need a new PAC code

My pac code has expired and I’ve been disconnected I need a new pac code to transfer my number to another provider 

1
Tom
iD Mobile Employee
1 day ago
Alex Rhead
Newbie
Alex RheadNewbie
posted in Device & Phone Support

PUK code needed

Can I please have a PUK code as my sim has been blocked 

1
Tom
iD Mobile Employee
1 day ago
Mandumoomoo
Newbie
Mandumoomoo
asked in Device & Phone Support

cancel monthly contract with no number or details

How do I cancel a monthly contract which I thought I had cancelled when I can’t remember details 

1
Kash
iD Mobile Employee
16 days ago
Neil Clowes
Civilian
Neil ClowesCivilian
asked in Device & Phone Support

disconnected mobile date

My mobile data has been disconnected with no reason 

1
Tom
iD Mobile Employee
15 days ago
Gemma Vickery
Civilian
Gemma VickeryCivilian
posted in Device & Phone Support

number port

H , I'm desperate need of help , I've taken out a simonly deal for my gran who is 90 years old , sim arrived then we gave pac code last Thursday her old Sim card with Asda mobile has disconnected but her if mobile sim has no service at all ? She has been several days without a phone now and lives alone so desperately trying to speak to someone to fix it for her ? 

1
Tom
iD Mobile Employee
15 days ago
Glyn Jones
Newbie
Glyn JonesNewbie
asked in Device & Phone Support

Heads ought to roll!!!

3 days now I’ve been trying to create an account. First the app wouldn't work. Next the website wouldn't work and this morning, I have tried again. All was going well until the final part of my registration (where I add my number) and I got the “OOPS SOMETHING HAS GONE WRONG” message again. Whoever is in charge of the IT at this place needs a boot up the a@@e! Beginning to wonder if I’ve made a mistake coming over to them? 

1
Kash
iD Mobile Employee
11 days ago
Natalija Petrova
Newbie
Natalija PetrovaNewbie
posted in Device & Phone Support

no connection

No connection at all what going on. Plus my partner when I am texting him he receives my text from different number no my.

1
Kash
iD Mobile Employee
11 days ago
Sam Murden
Newbie
Sam MurdenNewbie
asked in Device & Phone Support

website

Hello. Can you please resolve the issues with the website? I have had my services turned off due to not being able to make my payment, thanks to not being able to access the website! I have tried calling to make my payment, but you’ve turned off my services so I can’t even do that! I have been sat in a queue to get on the website for an hour now. Every time it gets down to 5 minutes, it goes back up to 10+ again. Can this please be resolved, as it is increasingly frustrating! Regards, Sam

1
Kash
iD Mobile Employee
11 days ago
H
Newbie
hooliganNewbie
asked in Device & Phone Support

No access to Adult site

I have switched my number to id mobile now. I cannot get access to porn sites

1
Kash
iD Mobile Employee
11 days ago
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