Devices

Find out about the latest devices available and get any help you may need with your device settings

2071 Topics

C
Newbie
ClaireCooperNewbie
asked in Device & Phone Support

Sending photos

I have a new iD contract with a Samsung AO2 phone.  Is there a way to send photos to myself via email?  I would never have bought the contract if I knew that I couldn’t save photos, I had an old iphone before on a vodafone contract.  How do I save photos please?

2
C
Newbie
2 years ago
D
Newbie
davidlanNewbie
asked in Device & Phone Support

iOS 14.7 Wifi Calling iPhone 11 Pro max

Hi,I switched to iD last week from EE, but WiFi calling has only worked sporadically. It was fine this morning, then I went out to get some shopping and now it steadfastly refuses to turn on.I have reset network settings, tried toggling WiFi calling in Settings, but to no avail.  I’ve even got airplane on, with WiFi on so I would expect it to connect but nothing happens.  WiFi is working fine all round the house.Why is WiFi calling so hit and miss?  I could understand if it didn’t work, but it’ll just stop working randomnly.

4
Michelle
iD Mobile Employee
2 years ago
G
Newbie
Gary CoxNewbie
asked in Device & Phone Support

id mobile pin

I keep my idmobile phone in Thailand, I am in the UK, I want to upgrade, but it does not recognise my pin, last two digits of bank for direct debit and last two digits of mobile number, a and to set up the id mobile app, it sends a code to my phone, which is in Thailand.

3
Will
iD Mobile Employee
2 years ago
Tich58
Newbie
Tich58Newbie
asked in Device & Phone Support

id mobile app

Can someone tell me why the I’d mobile app is not connecting?? I have been trying for around a week to look at my account and it just will not connect. I get as far as the log in then the screen says “ processing” but never continues to the account information. I have deleted the app and re-installed it several time but no change. Any help or answers to this would be greatly receivedthanks  

5
Will
iD Mobile Employee
2 years ago
S
Newbie
StojaNewbie
asked in Device & Phone Support

private number

How can I identify who is hiding behind a private number that's being harassing me for the past 2 weeks. Its effecting my life.

5
Will
iD Mobile Employee
2 years ago
A
Rookie
AndyX2ProRookie
asked in Device & Phone Support

5G on Oppo Find X2 Pro

Hi, I saw this discussion but am still not clear.  My phone, the Oppo Find X2 Pro, is 5G compatible but not listed in the iD 5G handsets.  When I signed up with iD I checked and was told that compatible handsets would get 5G.  So far I have never seen the 5G symbol appear, and 5G is not listed under Preferred network type in the phone settings.  Before I pick this up with Oppo, can anyone confirm whether they are getting 5G from iD on the Oppo Find X2 Pro, whether the SIM/network drives the 5G option availability in the phone settings, or should it be there anyway, and it is missing because of a phone issue?  Thanks

15
Mohammed
iD Mobile Employee
2 years ago
L
Newbie
Larry_81592Newbie
asked in Device & Phone Support

Sim support for new phone

Changing my phone to the Xiaomi redmi 9T 5G - will my current ID Mobile sim function in this device as it is not in the support list but then neither is my current Samsung Galaxy Note 4 which has had no issues on ID network ? 

5
Will
iD Mobile Employee
2 years ago
E
Newbie
Emmanuel BaafiNewbie
asked in Device & Phone Support

Incoming caller ID not showing

My Incoming caller ID not showing for all my contacts 

5
Ryan
iD Mobile Employee
2 years ago
D
Newbie
Debbie80Newbie
asked in Device & Phone Support

How do I return upgrade phone by post

Hi, I have just recently upgraded and received my phone yesterday in post but when I looked at the box the phone is not brand new and has been adapted for UK. I have not even opened the box as do not want this phone! Please help me to return ASAP and cancel my upgrade if you cannot send me a brand new phone. 

4
Will
iD Mobile Employee
2 years ago
K
Civilian
katiegracedonCivilian
asked in Device & Phone Support

i have terrible phone service

I don’t have service. I have one bar. It’s everywhere I go. At home. At work. The shop. A field. Literally everywhere I go I only have 1 bar of service so it’s definitely not the location I’m in.  I don’t know why I have such bad service but it means I can’t make calls or text anyone - the reason I have my phone. is there anyway to fix this or figure out the issue? 

2
Siân
iD Mobile Employee
2 years ago
F
Newbie
florencepriceNewbie
asked in Device & Phone Support

Issues with iMessage registrated numbers after portinf

I recently ported my number from a different provide to iD mobile. I can send a receive iMessages on my original and correct number but settings states that number is due to be removed in 19 days (was 30 days). It states the number is registered to my Apple ID but not to the SIM card. In the section where I can view my number, I can see my original number and the temporary number I had when porting. I can’t seem to be able to remove this at all.I have tried turning iMessages and FaceTime on and off and restarting the phone.Any ideas?

8
Kash
iD Mobile Employee
1 year ago
javelin6wd
Newbie
javelin6wdNewbie
asked in Device & Phone Support

Are iD handsets unlocked?

Looking at getting new contract and i want to know if the new phone will be supplied unlocked. 

3
Kash
iD Mobile Employee
2 years ago
Harry Laundon
Newbie
Harry LaundonNewbie
asked in Device & Phone Support

PAC code isse

HiSo my previous ID contract ended in June and I’ve bought a new SIM for a 12 month contract.I wanted to keep my previous number from my ID contract so I requested a PAC code. But when I enter the code with my info, I’m told there’s an issue with my information. Any advice would be appreciatedThanks

2
WelshPaul
Legend
2 years ago
I
Newbie
Iduser1Newbie
asked in Device & Phone Support

Phising

Received this text message today. I think it is spam as I have checked and my bill has been paid. Can anyone confirm this is spam and where to report this? ThanksYour bank has notified us that your Direct Debit has been cancelled. If you don't have an active Direct Debit with us, it could lead to missed payments, as cancelling this does not automatically cancel your contract. Please set up a new Direct Debit using the iD app or My Account (go to 'My Bills & Payments', then 'My Direct Debit Details') or make a manual payment by calling 7777 free from your iD mobile

2
I
Newbie
2 years ago
S
Newbie
Stevens2021Newbie
asked in Device & Phone Support

Porting Number Can’t be submitted Issue

I recently purchased an ID mobile contract on 16/08/2021. I requested my old number (from Lebra) to be transferred to ID Mobile. I was told the transfer would occur on 20/08/2021. Unfortunately, this did not occur so I contacted ID mobile on the phone and a customer advisor looked at my account and said it would occur on 19/08/2021. I have just been on the App and it now says “Sorry, your port-in request can’t be submitted at the moment. Please try again later”.  I therefore re-rang ID mobile and whilst the customer service operator said he couldn’t help due to the fact we have to use this online web service for help, he could tell there was an issue flagged on my account with the port-in number. I was advised that I needed to contact a customer service advisor via this system as my number may need to be manually transferred as there is an ongoing issue with ID mobile. I currently have no access to any online banking or other services due to being on a new phone and all apps requiring

7
Kash
iD Mobile Employee
2 years ago
R
Newbie
Rebecc09Newbie
asked in Device & Phone Support

Phone Number not transferred

Requested on the 14th August for my old number to be transferred to my ID sim was told it would be done by the 17th August but its the 18th and its still not done.Can someone help me regarding this. I’m a new customer and I’ve had to contact ID mobile on 4 different occasions already. Not a good start...

8
Michelle
iD Mobile Employee
2 years ago
Jess Smith
Newbie
Jess SmithNewbie
asked in Device & Phone Support

how to take safe search off !!!!

How do I watch porn or over 18+ content on my phone I'm a 31 Yr old (w) I pay my own contract ... I've tried everything !!!

4
Siân
iD Mobile Employee
2 years ago
L
Newbie
lesallen45Newbie
asked in Device & Phone Support

4G LITE...

I am looking into cellular security cameras they suggest using 4G Lite SIM. What exactly is this?Frequency bands:LTE FDD: B1/B3/B5/B7/B8/B20WCDMA: B1/B5/B8Transmission data:LTE FDD: Max 10Mbps (DL), Max 5Mbps (UL)LTE TDD: Max 8.96Mbps (DL), Max 3.1Mbps (UL)HSPA+: Max 42Mbps (DL), Max 5.76Mbps (UL)UMTS: Max 384Kbps (DL), Max 384Kbps (UL)

1
Ryan
iD Mobile Employee
2 years ago
J
Newbie
jimmyc160283Newbie
asked in Device & Phone Support

I Really Need Some Assistance From iD Mobile Staff

I need to notify you that I’d like to cancel my contract.I am unable to do this online as I no longer have the phone/SIM.It’s only a £5 per month contract but I’m having real difficulties in being able to speak to someone who can resolve my issue.Please help.

4
Will
iD Mobile Employee
2 years ago
H
Newbie
Hannah PhillipsNewbie
asked in Device & Phone Support

cant recieve sms verification codes

I’ve recently swapped over from vodaphone and when trying to set up my mobile banking I’ve noticed I can’t receive verification codes! This seems to be from all companies including Amazon, banks and paypal. I’ve spoken to someone on live chat but won’t hear anything back for 48 hours apparently. Does anyone know how to fix this as I really need to access my online banking ! 

8
Kash
iD Mobile Employee
2 years ago
Sipos Csaba
Civilian
Sipos CsabaCivilian
asked in Device & Phone Support

Is the oppo find x3 pro unlocked?

I would like to know if the Oppo find x3 pro is unlocked or locked before to buy? 

3
Mohammed
iD Mobile Employee
2 years ago
Fred Digence
Civilian
Fred DigenceCivilian
asked in Device & Phone Support

Lost ID app pin and wish to cancel

I want to close my contract, not moving to any other service provider, I just no longer wish to own a mobile phone, I cannot find my pin number so I cannot log into ID app to cancel my contract, the chat center is closed so can’t ask for any help there, I have used Facebook to to sign in here for help. There are now no carphone warehouse stores near me anymore (where I started my ID contract).

2
Mohammed
iD Mobile Employee
2 years ago
Gary Docherty
Civilian
Gary DochertyCivilian
asked in Device & Phone Support

Porting my number to Three from ID Mobile

Hello, I ported my number from ID Mobile to Three. This was done on 03/08/2021. For a couple of hours, both sim cards had no signal at all. Then after, only the Three sim had signal. I assumed this meant the porting was completed. However, my number has not been ported over fully. I can make calls, send texts and use the data on my Three sim, but cannot receive any calls or texts.I have checked the phone numbers on each sim card and it still says my old phone number is registered to the ID Mobile sim, however the ID Mobile sim card has no signal and will not let me call, text or use data. I have reset my device and have tried the sim cards on a different phone, the problem still persists. What should or can I do? Thank you in advance.

4
Ryan
iD Mobile Employee
2 years ago
J
Civilian
JoannaNaomiCivilian
asked in Device & Phone Support

unlocking iphone

Hi,Could you let me know how to unlock an iphone? My daughter has upgraded and i want to give old handset to my other daughter? 

1
Ryan
iD Mobile Employee
2 years ago
N
Newbie
NikkIWNewbie
asked in Device & Phone Support

Can't request new PUK code

My mother has locked herself out of her phone and needs to request a new PUK code. Unfortunately, for some reason, when contacting via phone, it won’t accept the four digit ID (account no/phone no) - although this is definitely correct as the paperwork is in front of us.I can’t find a way to speak to someone on the technical side of things on the phone. She also hasn’t got an account on line, and when I try to set it up, it sends a code to the phone, which is of course locked.Can you advise how she should contact someone to request a new PUK number please?Nikki

2
N
Newbie
2 years ago
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