Devices

Find out about the latest devices available and get any help you may need with your device settings

2074 Topics

Kelley Olsen
Newbie
Kelley OlsenNewbie
asked in Device & Phone Support

Query

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1
Kash
iD Mobile Employee
2 months ago
P
Civilian
Perks801Civilian
asked in Device & Phone Support

proof of usage

Hi I need proof of usage for my insurance claim how do I get this  Many thanks 

1
Tom
iD Mobile Employee
3 months ago
Craig Parsons
Newbie
Craig ParsonsNewbie
asked in Device & Phone Support

charged double

To ID you say my direct debit bounced then there was over 200 in my account the  your cancel.my dd and the  ask for double the payment can you please rectify this and refund the extra payment u had to.oay to keep my phone going please 

1
Tom
iD Mobile Employee
7 months ago
Alex Rhead
Newbie
Alex RheadNewbie
posted in Device & Phone Support

PUK code needed

Can I please have a PUK code as my sim has been blocked 

1
Tom
iD Mobile Employee
2 days ago
Charlotte Wood
Newbie
Charlotte WoodNewbie
posted in Device & Phone Support

help

Someone is ment to phone me 

1
Kash
iD Mobile Employee
5 months ago
John Pitchford
Newbie
John PitchfordNewbie
posted in Device & Phone Support

No Service

Pixel 7a Phone has had no service since yesterday, tried turning phone off, putting into airplane mode as seen on other posts but still no service. Had the SIM in daughter's phone and all is fine. Can you advise?

1
Kash
iD Mobile Employee
7 months ago
Thomas Watt
Newbie
Thomas WattNewbie
asked in Device & Phone Support

Text

Every time I send a text on my new phone it says ill be charged for this! Can anyone help? 

1
Kash
iD Mobile Employee
1 month ago
B
Newbie
Burns1eNewbie
asked in Device & Phone Support

Proof of Usage

Hello, I need proof of usage of insurance purposes. Unable to use Live Chat as I have no access to a phone.Thanks

1
Kash
iD Mobile Employee
5 months ago
Natalija Petrova
Newbie
Natalija PetrovaNewbie
posted in Device & Phone Support

no connection

No connection at all what going on. Plus my partner when I am texting him he receives my text from different number no my.

1
Kash
iD Mobile Employee
12 days ago
Is Lex
Newbie
Is LexNewbie
asked in Device & Phone Support

new sim

I have received a SIM with my new phone but it's broken. How do I get a new one

1
Tom
iD Mobile Employee
1 month ago
Harabagiuf
Newbie
HarabagiufNewbie
asked in Device & Phone Support

sim not working

Hi. My sim is not working although it says on the app that is active. It's a new account and number...

1
Tom
iD Mobile Employee
3 months ago
T
Newbie
talbo41Newbie
asked in Device & Phone Support

stolen sim

My sim has been stolen around 6 days ago need new one

1
Kash
iD Mobile Employee
1 month ago
Joanne Mitchell
Rookie
Joanne MitchellRookie
posted in Device & Phone Support

not registered o

I have no calls coming in help s36 1ey

1
Kash
iD Mobile Employee
5 months ago
A
Newbie
Aaron1984Newbie
asked in Device & Phone Support

pay bill

Hi, I'd like to know how much it would be if I wanted to pay my bill in full? With the remaining 

1
Tom
iD Mobile Employee
6 months ago
Robert Crothers
Newbie
Robert CrothersNewbie
posted in Device & Phone Support

Mobile data

Wonder if someone can help me im not getting Internet with hot spot of with mobile data in my house but it works elsewhere.  My daughter who is also with yous came to my house to do a sim replacement and her phone went the same way but when she got home her phone was working fine 

1
Kash
iD Mobile Employee
1 month ago
Andrew Hallsworth
Civilian
Andrew HallsworthCivilian
asked in Device & Phone Support

sim problem

Having switched to id from giffgaf. My old number was ported successfully however texting is showing new number still on caller ID.  How can this happen on single sim ?

1
Siân
iD Mobile Employee
5 months ago
Joanne Mitchell
Rookie
Joanne MitchellRookie
asked in Device & Phone Support

network provider

Hi, i'm new here, is it network three And how do I? Register with three

1
Kash
iD Mobile Employee
8 months ago
Donna Skinner
Civilian
Donna SkinnerCivilian
posted in Device & Phone Support

not received sim

Not received my sim yet but my husband has received his which was both ordered same day 

1
Kash
iD Mobile Employee
3 months ago
C
Newbie
Chiamaka4Newbie
asked in Device & Phone Support

mrs ifeyinwa Uzoalor

Update me pac code

1
Tom
iD Mobile Employee
2 months ago
J
Newbie
JodiekNewbie
posted in Device & Phone Support

bill

I need my bill changing to the 26.04.2024 not the 10th of every month! 

1
Kash
iD Mobile Employee
1 month ago
Shantay James
Newbie
Shantay JamesNewbie
posted in Device & Phone Support

Process number port

I need help changing my old number over I have a pac code

1
Kash
iD Mobile Employee
9 months ago
Lorraine M Bancroft
Newbie
Lorraine M BancroftNewbie
asked in Device & Phone Support

I gave no network

I have no network connection 

1
Kash
iD Mobile Employee
5 months ago
R
Newbie
RebeccaB96Newbie
asked in Device & Phone Support

paid bill ahead

I have paid off the rest of my bill to January but I am still getting charged a direct debit. 

1
Kash
iD Mobile Employee
7 months ago
M
Newbie
moblieNewbie
asked in Device & Phone Support

Original Samsung mobile phone battery

 The main Original Samsung mobile phone battery of a mobile phone is an essential component that powers the device and allows it to function on-the-go. Typically, these batteries are rechargeable lithium-ion or lithium-polymer cells, carefully designed to deliver optimum performance while being compact in size. They are chosen for their high energy density, ensuring long-lasting power and minimizing the need for frequent charging. The battery's capacity, measured in milliampere-hours (mAh), determines how long the phone can last on a single charge; higher capacities mean more extended usage time. Additionally, manufacturers strive to enhance battery efficiency through intelligent power management systems that monitor and optimize energy usage based on user behavior and application requirements. As technology advances, innovations like fast charging capabilities have emerged, allowing users to quickly replenish their devices' battery life in a shorter amount of time. Ultimately, the mai

0
M
Newbie
5 months ago
Thomas Francis
Civilian
Thomas FrancisCivilian
asked in Device & Phone Support

cancellation

Have a sim only that I want to cancel, it's still packaged up as it took well over a week to arrive.It doesn't show on my account either, within the 14 days.

1
Tom
iD Mobile Employee
1 month ago
Terms & Conditions
Why iD Mobile?