My iD

Learn how to set up your new iD plan, and get help on any questions you may have regarding your bills, coverage, settings, allowances, the iD app and so much more!

20909 Topics

JODOAD
Newbie
JODOADNewbie
asked in Your Phone & SIM.

i’m waiting for my new SIM

I hope to have my New SIM next week.if I begin using the new number to test the system and determine whether IDmobile is suitable for me!Once I decide it’s what I want can I port my number across at a later date?How long have I got to do this?or is it something that needs to be done immediately?

5
Mohammed
iD Mobile Employee
1 year ago
Storozh
Newbie
StorozhNewbie
asked in Your Phone & SIM.

What is going on with ID Mobile ??

Dear ID Mobile managment.I am writing to express my frustration with the customer service experience I have had with your company. As a customer, I have been trying to resolve an issue with my mobile service, but unfortunately, your customer service is only available through online chat which now says" try again later"On 14.03.23, I reported that my number had been stolen (ported to GifGaf by someone else and not me), after 3 days investigation you gave it back to my SIM. But since then it continues to show "NO SERVICE" even after four attempts to resolve the issue through online chat. The representatives I spoke to first one on 22.03.23 (did not save that)25.04 chat with Luthando, who have changed my plan and said "Your new plan will be set up within 30 minutes"29.03 chat with Nomhle who said: " I will credit your account with £10.00 as a one-off Goodwill gesture,your next invoice is on the 16/04/202331.03 chat with Zandile who said: " I have checked and SIM number 20309 040 XXX was n

4
Mohammed
iD Mobile Employee
1 year ago
D
Newbie
dvdevnsNewbie
asked in Roaming & International.

No internet/no data

I have just arrived in France and my account says roaming is on. I use my SIM card in a router as a hotspot. In my phone it says I am connected to Bougyes network yet the internet icon on my router is not illuminated so, whilst the wifi in the house is all showing active there is no connection from the router to collect data. The router was working fine in England on Monday night before I left. Sadly, there is no number or email by which I may contact ID Mobile to get help.

3
Mohammed
iD Mobile Employee
1 year ago
Billytkid
Newbie
BillytkidNewbie
asked in Thinking of leaving?

How do I cancel a SIM only plan that I don't know the details of?

Hi,I have a sim only plan which I solely use for a data connection in my car. The problem is I left the sim in my car and sold my car to a dealership who have now sold it.The problem is I do not have any record of the mobile number associated with the sim card and I do not have the sim card to be able to check it or receive SMS’s from it. I do have my username but cannot remember my password for the idapp or online login.I am however still paying a monthly direct debit for the privilege on a pay monthly own data contract which I am having difficulty cancelling.  Thanks

6
Mohammed
iD Mobile Employee
1 year ago
Ricky Fryers
Newbie
Ricky FryersNewbie
asked in Bills, Payments & Charges.

Can't pay bill

I wsnt to pay but it wont let me 

16
Mohammed
iD Mobile Employee
1 year ago
Lisa Mitchell
Newbie
Lisa MitchellNewbie
asked in Your Phone & SIM.

My earbuds are not working

 Hiya, we recently upgraded through yourselves and got some samsung budd freeHowever the left one isn't workingI have taken them to a phone shop who stated that it is broken but id have to pay to use his time. How do we resolve this? Are you able to send me some that work and i can give you these ones back? Kind regards, Lisa Mitchell

1
Mohammed
iD Mobile Employee
1 year ago
L
Newbie
leegns85Newbie
asked in Your Phone & SIM.

My Sim has not been delivered

I ordered my SIM card on 29th of March and have had no notification that it has even been dispatched. I have checked my emails from ID Mobile, DPD and Currys. I would have expected some communication by now that it's at least been dispatched. 

7
Tom
iD Mobile Employee
1 year ago
D
Civilian
Danielc97Civilian
asked in Your Phone & SIM.

pac code

I’m trying to use my PAC code from virgin media now for 7 days in a row. I’m typing in the PAC code they sent me via text message, copying over from emails the information ID have sent me E.G transaction number, ID mobile number and I obviously know my own number. But when I submit ID tell me there is an issue with the information. I cannot get into contact with them as it’s only a live chat and agents are always busy and there is no phone number.  any ideas on how to fix and sort this issue out ? 

2
Tom
iD Mobile Employee
1 year ago
B
Newbie
Bighen10Newbie
asked in Your Phone & SIM.

Port

Trying to port my old number from another provider -Tried everything already suggested. Would really help to be able to speak with someone.Anyone have any divine knowledge on how to complete this simple action

4
B
Newbie
1 year ago
R
Civilian
RagecoreCivilian
asked in Pay As You Go.

Unable to get PAC code

Hi,Using my old SIM I’ve sent ‘PAC’ and my DoB to 65075 but am not receiving the PAC code. I’d like to keep my old number so how can I resolve this?Many thanks for help in advance,Ben

2
Tom
iD Mobile Employee
1 year ago
D
Newbie
Dave 1966Newbie
asked in Your Phone & SIM.

wow ! really poor service

I've noticed that an extra payment has been going from my account to ID. I eventually started a live chat with an agent. Half-way through the agent decided to exit the chat. I was angry enough beforehand. Even more so now. Absolutely disgusting. My contract renewal is due next month. Have a feeling I'll be taking my business elsewhere. Would love to get a response from them but I won't hold my breath. They don't care. 

10
Tom
iD Mobile Employee
1 year ago
V
Newbie
vinniehazNewbie
asked in Your Phone & SIM.

issuing with sms messaging

Good morning, I am facing issues since moving my number from three to ID. At first when sending text messages the recipient would say that I was texting of a differant number (I belive the original sim number) but now texts are not even sending. This appears to be some sort of porting issue.  Is there a number or methodnofnsctuallly speaking to a human to get this issue fixed  I am using a Samsung A53 for some context Kind regards Harry

8
Tom
iD Mobile Employee
1 year ago
S
Civilian
selenamarina28Civilian
asked in Your Phone & SIM.

Phone line breaks up when I make the call

Hello,Whenever I make a call to someone, they always say that the line is breaking, although I always have full signal. I can always hear them fine and this never happened until I switched to ID mobile. Additionally, when they call me first, the line doesn't break on their end.I’ve tried contacting the live chat but it always closes when I get about 2 minutes from connecting to an agent.

2
Tom
iD Mobile Employee
1 year ago
A
Newbie
Andre WheelerNewbie
asked in Your Phone & SIM.

mr A wheeler

Why can't  email I'd mobile 

4
Tom
iD Mobile Employee
1 year ago
Damo Dykes
Civilian
Damo DykesCivilian
asked in Your Phone & SIM.

number swap.

Can anyone help. Moved to ID about 5 weeks ago swapped my number over from o2 but when I text people still showing the new number that ID gave me 

2
Tom
iD Mobile Employee
1 year ago
D
Newbie
DTxNewbie
asked in Your Phone & SIM.

WiFi Calling Samsung S20

WiFi Calling works very well on my phone  ..  when it is working!  Very often it just doesn't, no little symbol in the corner of the screen.   But it is activated on my phone and I have a full WiFi signal, but very little network signal.  Why is it not working? Samsung offers no help, but I have told to try flight mode (with WiFi turned back on), this makes no difference. This is extremely frustrating! 

13
Tom
iD Mobile Employee
1 year ago
daverant
Civilian
daverantCivilian
asked in Your Phone & SIM.

Not receiving verification SMS message

Hi, since porting my number over to iD mobile, I’m not receiving SMS verification messages from my bank or other services. There’s a lot of people with this issue looking at the forums but no published solution, please help.

2
Tom
iD Mobile Employee
1 year ago
A
Civilian
ANDREW HAYLOCKCivilian
asked in Your Phone & SIM.

I have switched to ID mobile but my old number is not showing even after PAC was done with vodaphone

Having switched to ID mobile my old number is still not showing up when dialling phone numbers or messaging, i have already sorted out the PAC code 

7
Tom
iD Mobile Employee
1 year ago
Edward Johnson
Newbie
Edward JohnsonNewbie
asked in Pay As You Go.

paid bill but still cut off

Hi I have paid my bill but I still can not call using the said phone 

1
Tom
iD Mobile Employee
1 year ago
Bryan Smith
Newbie
Bryan SmithNewbie
posted in Your Phone & SIM.

missing pixal ear bud pro's

Received new pixal 7 phone today but no ear buds enclosed. I want to claim them as my free offer but there is no information regarding this

4
Chris Ash
Newbie
1 year ago
M
Newbie
Mark68Newbie
asked in Bills, Payments & Charges.

bill has increased

My mobile bill has increased after 6 months, why is this? 

3
M
Newbie
1 year ago
Jack Chorley
Newbie
Jack ChorleyNewbie
asked in Your Phone & SIM.

payment not accepted

Iv tried to pay on app and over phone but its bit being accepted ?

1
Tom
iD Mobile Employee
1 year ago
Korey Jay Fouracre
Newbie
Korey Jay FouracreNewbie
asked in Your Phone & SIM.

ID mobile app!.

Can anyone help me and tell me why my ID mobile app has not been working properly for 3days???… I login and nothing loads it just keeps saying loading over&over..✌️

1
Tom
iD Mobile Employee
1 year ago
T
Newbie
TH1680Newbie
asked in Your Phone & SIM.

How to Contact ID Mobile

I have gone round in circles with the IDMobile web site and never managed to find a Chat button.my enquiry is relatively trivial but has developed into challenge to contact the company.My wife has a DD of £6.00 the IDMobile bills reflect this but once in February my bank statement shows it took £6.30.I just wanted to ask why and then discovered it is impossible to ask anything.

26
Tom
iD Mobile Employee
1 year ago
H
Newbie
Heidi BarnardNewbie
asked in Your Phone & SIM.

motor e30

Please can you check if a moto e30 is compatible with a contract sim before I make an order?Many thanks

2
Kash
iD Mobile Employee
1 year ago
Terms & Conditions
Why iD Mobile?