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My iD.

Everything you need to know about iD Mobile.

26087 Topics
M
Civilian
MikeScazCivilian
asked in Community Archive.
Registration problems & Number transfer

Just switched to iD and need to register so I can transfer my old number (I have my PAC). My new phone is still operating on my old number. When I enter my old number on the registration page an error message comes up as presumably it isn't recognised. When I enter my new iD number I'm told a text has been sent with a security code but obviously I can't receive it as my phone is still on my old number. No agents available for online chats. Can anybody help me stop going round in circles?

1
Kevin M
Legend
6 years ago
C
Civilian
cityguynow68Civilian
asked in Community Archive.
Have upgraded my plan, my new sim isnt working, do i need to activate it?

I upgraded from a sim only deal to a 24 month handset contract, when my new sim arrived it wasnt working, do I need to activate the sim before i can use it?

1
Kevin M
Legend
6 years ago
J
jaloas77
asked in Community Archive.
Capped limit - Incorrect data allowance text

I’ve received a text from ID telling me I’ve reached my capped limit on my bill and as such I don’t have sny remaining data allowance. I’ve checked both in the app and in the webpage and in both places it says I still have 1.2Gb, and my expected bill is still on my normal monthly rate, how is that possible?

1
Kevin M
Legend
6 years ago
R
Robin Miller
asked in Community Archive.
Sim in a new phone

Hi I have put my SIM into a new phone (same model as before, old one's screen was smashed), and it is asking me for a SIM password. How do I get hold of this - I've tried 0000 and 1234, but no joy. Thanks Rob

1
Kevin M
Legend
6 years ago
J
Civilian
jamesh5678Civilian
posted in Community Archive.
Credit check

I want to join I'd however I never borrow money and Id mobile do a credit check so will I be rejected as I don't have a credit score

1
Kevin M
Legend
6 years ago
Blinkertoon
Newbie
BlinkertoonNewbie
asked in Community Archive.
Costs for call, text and data in Canada

We've just arrived in Canada and I can't access the [url=https://www.idmobile.co.uk/help-and-advice/international-and-roaming-charges]page on the ID mobile website that comes up in Google[/url] or in the [url=http://www.idmobile.co.uk/roaming]roaming page[/url] in the text I got on arrival - in both cases I get 'access denied' in my browser with the message 'You don't have permission to access on this server' - to find out what costs I'm looking at. can anyone please advise? Also, presume there are no add-ons I can buy to save money while we're out here? Looks like we're on Bell network here. Thanks.

2
Blinkertoon
Newbie
6 years ago
R
Civilian
RhonaCivilian
asked in Community Archive.
Can't order a new SIM as card verification fails

I'm a new customer to iD and have completed the form online for a SIM only contract, but when I get to completing the direct debit it keeps saying my card verification has failed. I have used 3 different cards and all of them have failed! Very frustrating - can anyone help? I've checked all the detail and they're all correct and all cards are registered to my address.

3
R
Civilian
6 years ago
M
Civilian
Mike WhiteCivilian
asked in Community Archive.
4G sim for 3G phone

My phone doesn't' use 4G. If I buy a 4G sim will it work with my 3G phone?

2
Kash
iD Mobile Employee
6 years ago
S
Civilian
SiSquiresCivilian
asked in Community Archive.
Unlocking Iphone

i had an iphone 5 on contract with ID which i have recently upgraded (still on ID) i would like to pass the iphone onto a family member is it possible to unlock it? Many thanks, Simon

1
Kash
iD Mobile Employee
6 years ago
W
Civilian
watty05Civilian
asked in Community Archive.
Wifi Calling not working on LG G6

Hello, I'm currrently an ID Mobile customer and recently was made aware that my phone is not on the supported list for wifi calling. Can you confirm if/when the LG G6 will be supported? Thank you.

1
Kash
iD Mobile Employee
6 years ago
J
Jon R
asked in Community Archive.
Charged for setting up contract?

I just got an iD sim only contract, and the people at the store needed to check my card was working to set up the account. Turns out the system wasn't working correctly and they had to repeat this several times. I now have 5 £1 charges on my account for that, when they told me this would incur in no cost. Anyone knows anything about this? Thanks.

1
Kash
iD Mobile Employee
6 years ago
S
Snowdrop
asked in Community Archive.
Sim contract duration?

How long is the ID pay monthly contract for for the £3.99 a month sim?

3
Kash
iD Mobile Employee
6 years ago
D
Civilian
destiny7Civilian
asked in Community Archive.
Data Rollover incorrect allowance?

i had 6.2 gigs data remaining why was only 5 gigs rolledover?

5
Kash
iD Mobile Employee
6 years ago
Marekuk
Civilian
MarekukCivilian
asked in Community Archive.
Incorrect data allowance?

Hi I have a plan with 10gb dat. In iD mobile app, however, I see only 3.9 GB plus 90MB add-on. Is this a mistake? Thank you[img]https://uploads-eu-west-1.insided.com/idmobile-en/attachment/1ee069d4-92c1-4c8e-aaa2-8cbe6cf28583.jpg[/img][img]https://uploads-eu-west-1.insided.com/idmobile-en/attachment/920a6152-6c85-4de5-92c5-b660ed29d16b.jpg[/img]

1
Kash
iD Mobile Employee
6 years ago
Katieford1998
Newbie
Katieford1998Newbie
asked in Community Archive.
Phone unlocking

How do I get my phone unlocked

1
Kash
iD Mobile Employee
6 years ago
L
Leni
asked in Community Archive.
Failed Credit Check

Recently I have wanted to upgrade to a new phone with ID mobile however my credit check has failed. How can I prove that I am capable of paying the phone and I have never missed a bill (even if that means showing payment proof from the prior company I plan to leave which is O2)?

1
Kash
iD Mobile Employee
6 years ago
Adamboreland
Civilian
AdamborelandCivilian
asked in Community Archive.
Voicemail keeps coming up saying new message since I swapped my number

Every time I go in to airplane mode i get a notification saying unread voicemail. I have rang voicmail no messages in their all delete I have disabled voicemail still comes up I have been on the app then phone clear casch and forced stop still comes up only had the phone a few days might take it back and stop the contract really annoying me now

5
Kash
iD Mobile Employee
6 years ago
S
Civilian
S.JadfaCivilian
asked in Community Archive.
ID charged for calling them

I was in the process of using keep my number and also called ID for another issue. They charged me for the phone call saying I did not use an ID phone however I was calling from one, and they charged me on an ID account so how can they both claim that I was not using an ID phone but charge me on my ID account? I do not want to pay for calling my own service provider, I tried to call customer service who were very poor in helping me. Any advice would be welcome, thanks in advance.

3
Phil
Newbie
6 years ago
C
Civilian
Cheshire CatCivilian
asked in Community Archive.
Porting number to ID but to a new phone that uses a different sized sim card

I want to port my old number to ID from another network. My old number is on an old Nokia A300 which uses a full sized sim. I want to port my old number to my new ID account to use on a new Samsung J3 which uses a smaller sim (and has a different current number which was allocated when I bought the phone last week from Carphone Warehouse). How do I move my old number from my old provider (currently on an old phone and big sim), to a new provider (ID) and a new phone which uses a small sim? I cannot transfer the old sim from my Nokia to my new Samsung because it won't fit.

1
Phil
Newbie
6 years ago
P
Pjohnson
asked in Community Archive.
Bank payments higher than bills

ID mobile has been taking more from my bank account than they should. My bills are less than the amount being withdrawn, why?

1
Phil
Newbie
6 years ago
whitewell
whitewell
asked in Community Archive.
Roaming - no data allowed

I think my number hasn't been ported properly. I'm roaming, and calls and texts work OK, but I can't access the internet, or any apps. I get a message that I have no data plan. Help, please! Thanks. Andy

1
Phil
Newbie
6 years ago
G
Ge0rge
asked in Community Archive.
New iD Mobile Nokia doesn't make phone calls...tried for 6 months and no luck!!!!

I have had 3 replacement phones and SIM cards and it worked occasionally, but now won't connect to IDmobile at all. I've been using an old phone to keep me going but very unimpressed by IDMobile and carphonewarehouse not sorting out this problem and not refunding me for not being able to use the phone. I have been back to the shop about a dozen times. Is this a general IDmobile or Nokia issue and should we avoid these brands?

3
Mohammed
iD Mobile Employee
6 years ago
Elias
Civilian
EliasCivilian
asked in Community Archive.
I'd like to cancel my contract

I´mcurrently not living in Uk and I´d like to cancel my contract owing to the period of 2 years I´ve signed end las June. I´m trying to do it online, but from Id mobile noone solve my problem, while, they carry on charging the bild

1
Mohammed
iD Mobile Employee
6 years ago
C
caram89
asked in Community Archive.
Can't get sim card working in Kids SmartWatch

Hi I purchased a sim card only plan so I could put it in my daughters SmartWatch with Tracker but I can't get it to work. I have tried calling the number for the Sim but that won't work, tried using the messenger service on it, no luck. Can anyone help please?

1
Mohammed
iD Mobile Employee
6 years ago
Les
Les
asked in Community Archive.
Why only 2 accounts?

I have 3 devices (2 phones and one tablet). I went to change from O2 to ID but was only allowed to take out 2 contracts. Why does Id restrict its own customers? I have had to join Virgin Mobile for my tablet. Does not make sense!

1
Mohammed
iD Mobile Employee
6 years ago
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