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Question

Sim problem

J
Community Member
Bought a new sim from carphone warehouse. Put in my daughters MotoG5. The phone is not locked. The Sim does not work - just says 'emergency calls only'. Tried reinserting Sim. Tried turning on and off. Tried waiting 8 hours. Nothing. No one on ID chat and no one answering phones. All day.
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2 replies

clemmeroid
Community Member
  • clemmeroid
  • Community Member
  • 0 replies
  • April 6, 2019
They have no excuse as they could have posted
that they are having problems on social media as you are not the only one
me included unable to register a new sim
They are not fit for purpose
Ryan D
iD Mobile Employee
  • Ryan D
  • iD Mobile Employee
  • 4571 replies
  • April 11, 2019
Hi @jm9138,

Are you able to do a manual network search within the phone settings to try and establish a connection to our network? If you're still having issues with getting a connection then please contact our Live Chat team here.

Thank you,
Ryan
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