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Question

I've changed my phone and now I have no service.


Upgraded phone, put in sim card but icon now shows no service?
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3 replies

Ryan
iD Mobile Employee
  • iD Mobile Employee
  • 4570 replies
  • April 10, 2019
Hi @Navigator Charles,

Sometimes when upgrading, your existing SIM card remains active, so would you be able to test your old SIM card in your new phone to see if this still has a connection?

Ryan

Hi Ryan
The problem was that I moved my SIM card from my iPhone 6 to my iPhone 6S. The SIM card which had worked fine in the iPhone 6 was not accepted in the iPhone 6S, which I got without a SIM card.
In order to keep a phone available, I moved the SIM back into the iPhone 6 and it works fine in that handset.
What I want to know is how do I get my SIM card to work properly in my iPhone 6S?
Do I need another SIM card?

Regards
Charles

Ryan
iD Mobile Employee
  • iD Mobile Employee
  • 4570 replies
  • April 12, 2019
Hey @Navigator Charles,

I'm just closing this thread as I can see that we have been speaking about this on your other topic which you can view here. :)

Kind regards,
Ryan