Replies posted by Will

4121 Replies

Amylittlehands
Civilian
AmylittlehandsCivilian
asked in Community Archive

Declined for a new contract?

Hi @Amylittlehands You’re best speaking to Experian or Equifax to understand why you have been declined on the basis of credit. Will

1
Will
iD Mobile Employee
2 years ago
Bronwyn1
Civilian
Bronwyn1Civilian
asked in Community Archive

unable to make calls

Hi @Bronwyn1, Are text messages and data affected? Have you a postcode you can provide us so we can check the masts in your local area? Also, I know it sounds basic, but have you tried turning the handset off for 10 minutes? Will

3
Kash
iD Mobile Employee
2 years ago
A
Civilian
ANACCivilian
asked in Community Archive

Inable to send or receive texts

Hi @ANAC, There was an error with SMS messages across the network, but we now understand that’s been fixed. Do you still require assistance? Will

1
Will
iD Mobile Employee
2 years ago
Sarah Evnomia Wickham Kapranos
Civilian
Sarah Evnomia Wickham KapranosCivilian
asked in Community Archive

Cancel my order

Hi @Sarah Evnomia Wickham Kapranos, We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overviewWe’ll see you there. Will

1
Will
iD Mobile Employee
2 years ago
J
Civilian
JoelWMCivilian
asked in Community Archive

Cancellation request ignored ?

Hi @JoelWM, Did the message not say it would cancel on the 28th of the next month, rather than the next day? It’s usually a 30 day disconnection that’s submitted you see. Will

1
Will
iD Mobile Employee
2 years ago
J
Civilian
Jamie2022Civilian
asked in Community Archive

PAC code not accepted

Hi @Jamie2022, We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overviewWe’ll see you there. Will

1
Will
iD Mobile Employee
2 years ago
Tahmeenah
Civilian
TahmeenahCivilian
asked in Community Archive

Waiting on my IPhone 12 Pro max for weeks!!

Hi @Tahmeenah, We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overviewWe’ll see you there. Will

1
Rana Afzal
Civilian
2 years ago
F
Civilian
Fiona.ashleyCivilian
asked in Community Archive

s21 ultra stock

Hi @Fiona.ashley, Unfortunately they won’t be back in stock until Mid January. Will

1
Will
iD Mobile Employee
2 years ago
Ant Aiken
Civilian
Ant AikenCivilian
asked in Ask a question.

full 4g no Internet

Hi @Ant Aiken, That does sound very strange. Have you got Mobile Data and Roaming enabled? Are you advising the Vodafone SIM worked fine in the same handset? Will

3
andewhite
Legend
2 years ago
L
Civilian
Lynn71Civilian
posted in Community Archive

Where is my Order?

Hi @Lynn71, We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overviewWe’ll see you there. Will

1
Will
iD Mobile Employee
2 years ago
AmyParkes
Civilian
AmyParkesCivilian
asked in Community Archive

Trade In Bonus

Hi @AmyParkes, Have you sent in your old handset? Did you request a Trade-in bag at the same time as the transaction? Will

9
Kash
iD Mobile Employee
2 years ago
Kerry Jones
Civilian
Kerry JonesCivilian
asked in Community Archive

SMS Issue

Hi @Kerry Jones, There was an error with SMS messages, but we now understand that’s been fixed. Do you still require assistance? Will

3
Ryan
iD Mobile Employee
2 years ago
Z
Newbie
zen262176Newbie
asked in Device & Phone Support

iMessage Activatation Unsuccessful

Hi @Louise Baxter, Did Livechat manage to sort this for you/ Will

15
Kash
iD Mobile Employee
2 years ago
K
Civilian
kevin_o_malleyCivilian
asked in Ask a question.

Poor indoor coverage

Hi @customer12345, We wouldn’t be able to advise on it. But like you say, I’m also curious to see the results @kevin_o_malley got from trying. Will

13
Mohammed
iD Mobile Employee
11 months ago
user2021
Rookie
user2021Rookie
asked in Community Archive

Sim swap scam

Hi @user2021, To divulge too much information about our preventative measures would be detrimental to their effectiveness. I hope you understand. Will

11
user2021
Rookie
2 years ago
Pearso53
Civilian
Pearso53Civilian
asked in Community Archive

PAC invalid from O2

Hi @Aimee123, We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overviewWe’ll see you there.  Will

9
Will
iD Mobile Employee
2 years ago
R
Civilian
robhudsonCivilian
asked in Community Archive

MMS Charges - on bill, why isn,t this classed as data as it is

Hi @robhudson, As @andewhite, this is something all the networks do. It may be worth finding a third part App that allows you to send MMS via data usage alone. Will

4
Will
iD Mobile Employee
2 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Ask a question.

Welcome to the ‘Ask a question’ subforumF.A.Q.

Hi @Rebecca Shamara Herath, You can submit a 30 day cancellation request immediately. 30 days after the request is made, the line will be disconnected. Will

10140243
A
Newbie
1 day ago
Anatinoco
Civilian
AnatinocoCivilian
asked in Community Archive

Roaming in Europe for extended period

Glad Kash was able to assist @Stephen Cooper! Please let us know if you need anything else. Will

18
Will
iD Mobile Employee
2 years ago
Christopher Harrison
Civilian
Christopher HarrisonCivilian
asked in Community Archive

PAC Transfer issues

Hi @Christopher Harrison, We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overviewWe’ll see you there. Will

3
Will
iD Mobile Employee
2 years ago
Gary1
Civilian
Gary1Civilian
asked in Community Archive

messages

Hi @Gary1, What error messages are you receiving? Have you ported a number into us recently? Will

3
Will
iD Mobile Employee
2 years ago
F
Newbie
florencepriceNewbie
asked in Device & Phone Support

Issues with iMessage registrated numbers after portinf

Hi @Louise Baxter, Could you provide more detail as to what the issue is you’re facing, and what you’ve done so far to try fixing it? Will

8
Kash
iD Mobile Employee
1 year ago
S
Newbie
Sarish HusnaNewbie
asked in Your iD Mobile Account & App

Change my number

Hi @Deeeeb, How can we help? Will

38
Will
iD Mobile Employee
2 years ago
T
Civilian
TheBrickWall07Civilian
asked in Community Archive

Contacting ID during pandemic

Cheers for the update @franky. If it isn’t resolved to your satisfaction, get back in touch and we’ll take a look for you. i’m sure they’ll get it sorted for you though. Will

12
Will
iD Mobile Employee
2 years ago
Paul Akinbola
Civilian
Paul AkinbolaCivilian
asked in Community Archive

Some mobile numbers blocked automatically by the system?

Hi @Paul Akinbola  Are you blocked from calling them, or are they blocked from calling you? Will

7
Ryan
iD Mobile Employee
2 years ago
Terms & Conditions
Why iD Mobile?