My iD

Learn how to set up your new iD plan, and get help on any questions you may have regarding your bills, coverage, settings, allowances, the iD app and so much more!

18791 Topics

Craig
Civilian
CraigCivilian
asked in Community Archive

switch from PAYG to pay monthly

Hi , My son is on a pay as you go contract with is invalid until Nov 23. Now if I get him a 24 month pay monthly contract, can I cancel the pay as you go contract without being charged the un used line rental.  Obviously I don't want 2 bills going out.  Hope this makes sense 

6
I
Rookie
11 months ago
Brian Mccorkell
Civilian
Brian MccorkellCivilian
asked in Community Archive

brian mccorkell

My phone screen is broken and how can I get it replaced ?

1
andewhite
Legend
1 year ago
J
Civilian
john_smith_63Civilian
asked in Community Archive

Website 404

https://www.idmobile.co.uk/shop/pay-monthly/google-pixel-6-proPage was working yesterday morning, as soon as the reviews went live yesterday evening, I haven't been able to make an order.This needs to be fixed. If the phone is out of stock, it should just say. Why take the page down?

4
Kash
iD Mobile Employee
2 years ago
Karl Bunclark
Civilian
Karl BunclarkCivilian
posted in Community Archive

No Coverage

good morning can you please have a look at my account to see why I can’t make or receive callsmy phone number XXXXXXXXX

3
Will
iD Mobile Employee
2 years ago
D
Newbie
David MurphyNewbie
asked in Delivery & Returns

No Sim card received after 8 days

Hi, I still have not received my sim card after buying a sim only deal from you.  I online purchased 8 days ago and have several emails welcoming me and direct debit has been set up but still no sim card received.  

2
Tyler
iD Mobile Employee
2 months ago
Brian Nelson Waters
Newbie
Brian Nelson WatersNewbie
asked in Community Archive

Direct Debit has not been called for

I noticed that the direct debit which always comes out for the same oamount every month has not been called for this month (September). It is supposed to come out on 25th of the month which this month was a saturday. It is now 28th Tuesday. Why has it still not been called for by ID Mobile? I dont want to make an additional payment if your system is just going to call for payment late. Similarly I dont want to not pay the bill and have the phone cut off! What do you suggest? Big problem yesterday as well with the email saying I hadnt paid, and then couldnt get into my account. Now I can get into my account and It is not saying I have a missing payment. whats going on?

5
Ryan
iD Mobile Employee
2 years ago
M
Civilian
macskintCivilian
asked in Community Archive

Should i bother Switching contract to Iphone 13??

Recently started 2 year contract on Iphone 12 with ID mobile and received a late handset on 9 September. I am within the 30 day return wiindow ...just. Wondering is it worth the hassle having to return handset and ask for iphone 13 Instead for next couple of years of contract. Think on same termsof contract there would only be 10/12 £ difference per month - i am currently £33 with Iphone 12 Anyone got any advice!?

5
Will
iD Mobile Employee
2 years ago
C
Civilian
Carrie LynchCivilian
asked in Community Archive

when will i receive my order

Hi, I placed an order for 2 iphone 11s for my kids for Xmas. I received an email to say ‘Although the product you ordered is currently out of stock or on 'pre-order', we’re expecting it shortly, so it should be with you soon.’ as these are xmas presents can you update me on their status. I ordered on 23/11/2021.Thanks 

2
C
Civilian
2 years ago
Peterwilson14
Civilian
Peterwilson14Civilian
asked in Community Archive

Pac code from iD to iD

My partner is with id mobile, she took out a new contract with id mobile and used the pac code. It did not work which we found out later was because you can't transfer number with same carrier. So got a giffgaff sim to transfer between but the pac code has been used so won't work. Can you please assist in getting a new pac code??? 

2
Mohammed
iD Mobile Employee
1 year ago
L
Civilian
Liriane BolfeCivilian
posted in Community Archive

sim card not working

 Just bought a new phone for my son and it's all set up but phone says there's No SIM Card and No Service. I've tried all the tips on your website and also activated the new SIM  box under My Services but can't get it to work. Can you help please.thank you liriane Bolfe

1
Mohammed
iD Mobile Employee
2 years ago
J
Civilian
jtjtjtCivilian
asked in Community Archive

Final bill missing

Why can I not see my final bill online at my account?

4
Will
iD Mobile Employee
2 years ago
F
Civilian
Fizzy bomb babeCivilian
posted in Community Archive

Account mysteriously suspended. Now can't contact anyone.

I’ve had my account mysteriously suspended, even though payment is via direct debit. The May payment simply wasn’t taken, and now my phone doesn’t work, and I can’t log into my account to contact anyone, as it seems my whole account has been suspended?Anyone know who on earth I can contact for help?I’m out of the country, looking after a very sick parent, and this is just one more stress that I don’t need.The chatbot doesn’t want to know, and I can’t seem to get any contact with anyone.Any ideas please?

2
Rory
Newbie
1 year ago
B
Newbie
BehpourfaridNewbie
asked in Community Archive

complaints manager very rude!

I had a call today from a very rude and condescending complaints manager that just shouted at me and ignored my reason to complain, this company should really closed and go out of business! Everyone that I had a misfortune to deal with have come across as arrogant and borderline racist, I wish had not upgraded with ID last month and gone a proper network with proper Phone lines and CS departments, do yourself a favor and leave this awful network run by clowns, the network is the worst and even simple SMS does not come through, and no one even know anything technical, now I have to wait 10 days to do to the ombudsman and wait an additional 8 weeks for them to hear my case, absolute joke 🤬🤡

3
Kash
iD Mobile Employee
2 years ago
Natasha Boik Isher
Civilian
Natasha Boik IsherCivilian
asked in Community Archive

Contract up for renewal but being charged a final bill?

My contract is up for renewal on the 28th August. Just went to get a pac code and it informed me that I would have to pay £54.Is that because I need to change phones on 28th or 29th August?Would that make my final bill be £26?

1
Tom
iD Mobile Employee
1 year ago
N
Newbie
NemoNewbie
asked in Community Archive

Unexpected result with divert

I have my phone set to divert to my landline if “busy”.I have also set the “call waiting” option so that the only time my phone should react as “busy” is if I positively decline a call.However sometimes when someone calls my mobile number  it immediately goes to my landline without my phone ringing.I don’t understand why this is happening. I live in a poor signal area and the phone tends to switch itself in and out of WiFi calling mode. I wonder whether this has something to do with it.      

9
Will
iD Mobile Employee
2 years ago
Brian Moores
Civilian
Brian MooresCivilian
posted in Community Archive

How do I contact iD Mobile?

I just want to talk to someone 

1
WelshPaul
Legend
1 year ago
Kerry Hayes
Civilian
Kerry HayesCivilian
posted in Community Archive

signal

We've been a customer for over a year,The kids even longer but sim only.I'm finding the signal really bad,Our monthly phone bills have gone up half way on our contract  and I feel this is  unfair .I don't understand what I'm paying for when I don't have a signal. We are lucky to get 1 bar and very rare to get 4g never mind 5gSo what can we do about this?

5
Rory
Newbie
1 year ago
A
Anonymous
posted in Community Archive

Please delete my account

Please delete my account and any mentions of my name. Thanks

1
Will
iD Mobile Employee
2 years ago
Gary1
Civilian
Gary1Civilian
asked in Community Archive

messages

Woke up this morning can't send text messages,  can receive them and messenger works , turned off phone etc still can't send grrr

3
Will
iD Mobile Employee
2 years ago
Jason Fury
Civilian
Jason FuryCivilian
asked in Community Archive

worst signal, service and experience

This was originally a reply to another user who was having 4g data problems but ended up with me voicing just a few of the issues I have had since being with ID mobile. I  have had the worst experience than any other provider by far!! It is so bad that I have even and am still considering paying out the rest of me and my wife’s contract which is 10 months and just accepting the cost. The data alone has been terrible everywhere. I work all over the midlands and south, all major cities and even with full 4g signal the quality and speeds are so bad I die a little inside.  It is even starting to negatively affect mine and my wife’s relationship as we have to constantly interrupt each other or call each other back or ask what she said easily 10 times in a row as the call quality is so bad and far beyond what I believed was possible.  That may sound weird but I have even created a tik tok just to show how bad it has been.  So I been suffering with the basic cutting in and out and call failur

1
Mohsin
iD Mobile Employee
2 years ago
Julian James
Newbie
Julian JamesNewbie
asked in Community Archive

Proof of usage document

Hello, I need one of these for my insurance, however it seems impossible as I can not speak to anyone at ID…I have seen that som people have written similar things and have been contacted personally. The Insurance is looking for a Proof of usage document with the below info on it. Proof of usage document – A Proof of Usage must confirm the make and model of the device, the first and last dates the device was used with your SIM card, along with the IMEI number and/or serial number. Your network provider will be able to provide this, but please note a Proof of Usage is not an itemised bill.Thanks! 

1
Mohammed
iD Mobile Employee
1 year ago
J
Civilian
JasonCCivilian
asked in Community Archive

Proof of ownership document

Hi,could someone please provide me a link where I can obtain a proof of ownership document please, I need it to register my phone on the insurance, thanks.  I need the documentation to state the IMEI. Thanks,Jason.

1
Will
iD Mobile Employee
2 years ago
Kathleen Nelson
Newbie
Kathleen NelsonNewbie
asked in Pay As You Go

payg sim

I ordered a payg sim for a new extra phone. It is now inserted but I am locked out as I put my exising pin into phone. On downloading IDmobile I signed in with my previous details for phone#1. Now it shows up my existing details and not those of phone#2’s PAYG sim.  I didnt  realise I had to have a new email address.  so 1. how do I unlock my sim (?) and 2. how to re -register the new payg sim card

4
Kash
iD Mobile Employee
1 month ago
Neil Cogswell
Civilian
Neil CogswellCivilian
asked in Community Archive

Moving a number from an existing iD contact to another?

HII have two ID mobile contracts one I took out in April this year and the other 2 years ago which ends 23/9/2022 What I want to do is cancel the one ending on the 23rd September but keep the number and put this onto the other contract that I have.Is this possible? If so how do I do this?THanks

2
Tom
iD Mobile Employee
1 year ago
markstokes
Civilian
markstokesCivilian
asked in Community Archive

hi. my name is mark stokes

hi. my name is mark stokes. number REMOVED. email REMOVED. i am due an upgrade and clicked on the links to upgrade to a samsung s10 lite. for some reason it has processed as a completely new order?? why os that? this will set up a new direct debit and everything and put a new credit check on my file? why? please please cancel and sort as i just wanted my upgrade :-(

3
Mohammed
iD Mobile Employee
4 years ago
Terms & Conditions
Why iD Mobile?