Skip to main content
Solved

payg sim

  • February 29, 2024
  • 4 replies
  • 134 views
Kathleen Nelson
New Contributor

I ordered a payg sim for a new extra phone. It is now inserted but I am locked out as I put my exising pin into phone. On downloading IDmobile I signed in with my previous details for phone#1. Now it shows up my existing details and not those of phone#2’s PAYG sim.  I didnt  realise I had to have a new email address.  so 1. how do I unlock my sim (?) and 2. how to re -register the new payg sim card

Best answer by WelshPaul

I ordered a payg sim for a new extra phone. It is now inserted but I am locked out as I put my exising pin into phone. On downloading IDmobile I signed in with my previous details for phone#1. Now it shows up my existing details and not those of phone#2’s PAYG sim.  I didnt  realise I had to have a new email address.  so 1. how do I unlock my sim (?) and 2. how to re -register the new payg sim card

The default SIM pin is 0000. If you have blocked the SIM, then ask live chat for a PUK code. It’s an 8 digit numerical code unique to your SIM. Enter an incorrect PUK 10 times and you will need to order a replacement.

https://idmobile.co.uk/live-chat

 

This topic has been closed for replies.

4 replies

Geluk
Silver Contributor
Forum|alt.badge.img+10
  • Geluk
  • Silver Contributor
  • February 29, 2024

After 2 failures you should have STOPPED; you’ll now need to ask id Mobile for the PIN unlock code via the CHAT service. Depending on how many times you entered wrong PIN, card may now be permanently disabled/ need replacing.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
WelshPaul
Platinum 
Contributor
Forum|alt.badge.img+26
  • WelshPaul
  • Platinum 
Contributor
  • Answer
  • February 29, 2024

I ordered a payg sim for a new extra phone. It is now inserted but I am locked out as I put my exising pin into phone. On downloading IDmobile I signed in with my previous details for phone#1. Now it shows up my existing details and not those of phone#2’s PAYG sim.  I didnt  realise I had to have a new email address.  so 1. how do I unlock my sim (?) and 2. how to re -register the new payg sim card

The default SIM pin is 0000. If you have blocked the SIM, then ask live chat for a PUK code. It’s an 8 digit numerical code unique to your SIM. Enter an incorrect PUK 10 times and you will need to order a replacement.

https://idmobile.co.uk/live-chat

 

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
Kathleen Nelson
New Contributor

thanks the PUK code worked and I registered it to a new email address. All subliime. Thanks for helping

 

Kash M
iD Mobile Employee
Forum|alt.badge.img+24
  • Kash M
  • iD Mobile Employee
  • March 4, 2024

Hi @Kathleen Nelson,

Welcome to the Community!

Glad to hear that your issue is resolved.

If you require further assistance you can get back to us via the Community.

 

Kash

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Not the answer you were looking for?


Create a new topic and ask a question to the iD Community.


Create a topic
Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
Terms & ConditionsAccessibility statement