Device & Phone Support

All the latest news, tips and tricks for Android devices

  • 2,084 Topics
  • 9,142 Replies

2084 Topics

Mark Antony Wood
Newbie
Mark Antony WoodNewbie
asked in Device & Phone Support

unable to conect to wifi or data?

Have got 2 ID mobile accounts one works ok the other won’t connect to the internet or WiFi! Can anyone advise on this?

1
Tyler
iD Mobile Employee
18 minutes ago
Gus Cinque
Rookie
Gus CinqueRookie
asked in Device & Phone Support

I've been robbed

I have now paid for a whole year & not once used the ID mobile as it has never registered, (BELIEVE ME I TRIED). Trying to call someone is pointless. Talking on the chat system is a joke. I have replaced the sim card as advised, used several different phones sa advised & the only way to get out of paying for no service is to cancel the direct debit payment when the contract ends. I WILL NEVER USE ID MOBILE AGAIN OR RECOMEND ID MOBILE TO ANYIONE.AS FAR AS I CAN TELL, I HAVE BEEN ROBBED.GO DO ONE ID MOBILE

1
Tyler
iD Mobile Employee
49 minutes ago
Hils SW
Civilian
Hils SWCivilian
asked in Device & Phone Support

ID Mobile phone contract of 2 years now ended

My ID mobile phone contract is coming to an end, decided to go for ID sim only, sim has arrived today, but it’s given me a new no. No good at all.How do I sort this out?No human to text or talk to only a ‘bot’,  useless!   

1
andewhite
Legend
2 hours ago
Claire Eves
Newbie
Claire EvesNewbie
asked in Device & Phone Support

two issues

I am unable to make calls but I can receive them. Message says this service is not available. Secondly my PAC code to transfer my number just says it has issues at present

0
Claire Eves
Newbie
5 hours ago
Y
Newbie
yasmin18Newbie
asked in Device & Phone Support

new phone

I’ve recently changed over to a new iPhone 15 and now with a different provider, but when certain contacts call me only my old phone rings and not my new one ? How long does it take for the old phone to disconnect from Id service as I don’t understand why some people call me and either both ring or only 1? Ps I don’t want to reset my old phone yet incase I’m still being charge for it so I want to make sure it shuts off before I do anything 

1
andewhite
Legend
8 hours ago
Huw Costin
Newbie
Huw CostinNewbie
asked in Device & Phone Support

I need a new PAC code

I have received a PAC code from ID mobile, which isn’t being accepted by another mobile provider. I have been advised by the other provider that I need to ascertain a new PAC code.i am now paying for two contracts. Please can someone get in touch to provide me with a new PAC code so i can port my existing number? Thanks

1
Kash
iD Mobile Employee
1 day ago
B
Civilian
Bingo233Civilian
asked in Device & Phone Support

New Mobile Number

Is it possible to obtain my new Sim Card Mobile Number prior to its delivery.Thank you

1
andewhite
Legend
1 day ago
Zangel
Newbie
ZangelNewbie
asked in Device & Phone Support

no connection

Ever since I've upgraded to Samsung galaxy a54 5g all I've been getting is no connection on video calls. I'm unable to hear anyone just bit and pieces and it's been like that from day one of having this phone (nearly 3 weeks now). Ive never had a problem with my last phone. My signal strength should be under -70 but its between -90 to -110 which means very low and reason for concern.

7
Kash
iD Mobile Employee
1 day ago
Joseph Southall
Civilian
Joseph SouthallCivilian
posted in Device & Phone Support

id bill

I paid my id bill yesterday and still can’t use my services

1
Kash
iD Mobile Employee
1 day ago
A
Newbie
Ann MarieNewbie
asked in Device & Phone Support

changed email bit password does not work

Changed email details but password does not work and my onetime passcode has not sent to new email, what do I do as I’m locked out?

1
Kash
iD Mobile Employee
1 day ago
R
Civilian
rshawCivilian
posted in Device & Phone Support

Why am I responsible for DPD losing my phone?

Dear IDStarted a switch from 3mobile on Thurs 2nd May, phone was to be delivered on Fri 3rd May but wasn't as driver was ‘delayed’, after not hearing from them but 12pm on Tues 7th I called DPD to be told that they don’t know where it is as it has had “no new scans since Friday” which sounds more like the driver stole it.DPD then made me contact Currys, who made me contact Carphone Warehouse who made me contact ID who told me I have to wait 6-8 days for an “investigation to be carried out”. INVESTIGATION ON WHAT? DPD picked up the phone and have admitted it’s gone. I realise you have to rule out fraud on my part but I have the receipts that show DPD ‘lost’ it.In the meantime a wait of 6-8 days means the first bill is due for a phone I should have had 12 days prior. I think everyone knows that the only logistics company worse than DPD is Hermes, and making ME responsible for chasing this issue is classic DPD, but ID then asking a new customer to wait another week for an investigation in

0
R
Civilian
1 day ago
Ivo Sala
Newbie
Ivo SalaNewbie
asked in Device & Phone Support

Won't connect to ID mobile network

 I cannot use mobile internet, make calls or send texts. Culprit being i have no credit, but i bought a £15 pack 16 days ago. I can receive calls and texts. And the frustrating thing is the pack will expire in 11 days and i will waste £15 for services not working. I believe the recent change made to PAYG users finally being able to use APP instead of web browser to manage their account, buy credit etc. has messed everything up. WHAT IS GOING ON?

5
Tyler
iD Mobile Employee
1 day ago
R
Civilian
Ryanamor21Civilian
asked in Device & Phone Support

new phone arrived cracked

Sadly, my new mobile phone that arrived today via DPD has arrived with a crack on the screen and the back, could customer service please contact me about this? 

1
Tyler
iD Mobile Employee
1 day ago
R
Newbie
RgruffertyNewbie
posted in Device & Phone Support

Free Galaxy Buds

I have just changed over to ID mobile and chose a deal with free buds which I haven't recieved. They were also added on my receipt.How can I claim ?

0
R
Newbie
1 day ago
M
Newbie
Mj544Newbie
posted in Device & Phone Support

money missing

I have tried to pay my bill but it was declined, but money went out from my account , why?

0
M
Newbie
1 day ago
M
Rookie
Matthew AndrewRookie
asked in Device & Phone Support

oops something went wrong app update version 6.0.3

oops something went wrong app update version 6.0.3I am unable to used id Mobile latest update 6.0.3 29-04-2024 

7
M
Rookie
1 day ago
Snoopy1966
Newbie
Snoopy1966Newbie
asked in Device & Phone Support

hello

Snoopy1966 just nowHI can someone please help my son set up my contract and I want the id mobile number but instead he changed it for my old numberHow do I change this number please 

3
Tom
iD Mobile Employee
2 days ago
Gareth Davis
Newbie
Gareth DavisNewbie
asked in Device & Phone Support

My Samsung S22 is has stopped working. less than a year into my contract. what do I do?

Without doing anything to damage my phone (no contact with water, never been dropped) the phone keeps going into a bootloop. I've performed a factory reset, lost all my contacts and media in the process and the phone is STILL doing it. Less than a year into my contract, this isn't on. Surely the phone should be replaced?

1
Tom
iD Mobile Employee
2 days ago
D
Newbie
DbroughNewbie
asked in Device & Phone Support

roaming

Hi just recently returned from the USA the whole time we were there my daughters phone (that’s in my name) did not work at all and she could not use her data when outside of WiFi area not sure if this is included in her data plan or not? We are due to go abroad again in the summer (Europe) and need to ensure we don’t have the same issue for reference she has the iPhone 13? Also any tips to ensure it as actually set up to use abroad as this was a new handset and it may also have contributed to the issue? Hopefully someone can help I tried to get on the id app and that is not working says I’m in a queue 🤷‍♀️

6
Tom
iD Mobile Employee
2 days ago
M
Newbie
markhalifaxNewbie
asked in Device & Phone Support

claiming earbuds after upgrade

how do I Claim my free buds after upgrading to s23fe ? I have no document to upload

1
Tom
iD Mobile Employee
2 days ago
J
Newbie
jcallinghamNewbie
asked in Device & Phone Support

Daily allowance when roaming

What is the daily allowance when roaming?

14
J
Newbie
2 days ago
N
Newbie
Noah deightonNewbie
asked in Device & Phone Support

i dont recieve SMS verification codes

Recently got a new phone on ID and new sim, everything got set up but I do not receive ANY verification codes from any app at all, yet I do receive texts from contacts?? Why is this

1
Kash
iD Mobile Employee
4 days ago
S
Rookie
Stevio777Rookie
asked in Device & Phone Support

Iphone 14 pro shows 4g but will not connect to internet

My Iphone 14 pro shows 4g but will not connect to internet

4
Kash
iD Mobile Employee
4 days ago
T
Newbie
Tylerbranche98Newbie
posted in Device & Phone Support

account capped

Hu I have just payed the bill I owed and another month's bill on top of that n my account is still capped. Please could someone fix this as I have just paid both amounts 

2
Kash
iD Mobile Employee
4 days ago
Sarah0987
Civilian
Sarah0987Civilian
asked in Device & Phone Support

new handest

I need a new handset but I can't upgrade for over 100 days. What can I do?  

2
Kash
iD Mobile Employee
4 days ago
Terms & Conditions
Why iD Mobile?