Your roaming data allowance will depend on where you’re roaming. @jcallingham.

If you’re roaming in one of the EU inclusive roaming destinations, then it’s a monthly allowance up to 30GB/month, depending on your UK plan data allowance.

Elsewhere, you pay per MB for roaming mobile data.

I am roaming in the Lanzarote, which I understand to be in the EU. So why did I get a message saying that my daily allowance was exceeded and I could no longer use any data until the following day? I had not exceeded my monthly allowance.

Can you confirm which network you are connected to?

Currently Orange, but not sure if it was when the issue occurred.

Hi @jcallingham,

Welcome to the Community!

Please can you try and manually connect to Yoigo or Movistar and let us know how you get on?

Kash

Thanks for your suggestion to use other mobile operators when roaming. However, my issue is that there appears to be a daily download allowance with some mobile operators when roaming, although all of the ID mobile documentation makes no reference to this. Could you please confirm that, when roaming, some mobile operators may impose a daily allowance separate from the ID mobile monthly allowance?

Hi @jcallingham,

Unfortunately we are unable to advise on the allowances that other operators offer.

iD Mobile doesn’t offer a daily allowance, however you data allowance whilst roaming is dependent on when you purchased the plan.

You can check via the link below:

https://www.idmobile.co.uk/help-and-advice/eu-roaming/fair-usage-policy

Kash

Thanks @Kash ,

I have a contract with ID mobile which specifies that the only limit on roaming is the monthly allowance. Hence my surprise when roaming I received a message indicating that I had exceed my daily allowance and could not use any more data for that day. Could you please confirm than some service providers abroad apply a daily limit in contradiction to the stated ID mobile monthly limit.

Hi @jcallingham,

Can you possibly send us a screenshot of the message that you received?

Was it a message sent by iD Mobile?

From what I am aware of our network partners don’t have daily limits on data roaming.

Kash

Hi @Kash 

Unfortunately I don't have a screenshot of the message. I was unsure of the policy on roaming and couldn't access the internet to check until the following day.

I think that the message was sent from the foreign provider but not sure. I definitely couldn't access mobile data for the rest of the day.

John

 @jcallingham,

Please get back to us with a screenshot if possible if you get this error again.

Once we know who the message came from we can investigate further.

Kash

Hi @Slapdash 

Thanks for the info, @jcallingham it’s worth checking the above here, it may just be a device setting and nothing to do with your iD Mobile plan itself.

Tom

Hi @Slapdash 

Many thanks for your help. That was exactly the problem.

Regards

John