Device & Phone Support

All the latest news, tips and tricks for Android devices

  • 2,022 Topics
  • 8,966 Replies

2022 Topics

Neil Golden
Newbie
Neil GoldenNewbie
asked in Device & Phone Support

Mobile number transfer

I've got my code now so how do i transfer my new number over

2
Kash
iD Mobile Employee
7 days ago
Dashrenderful
Newbie
DashrenderfulNewbie
asked in Device & Phone Support

Proof of usage

I require my proof of usage for an insurance claim, and for some reason chat isnt working>Is there an employee around who can help?

1
Kash
iD Mobile Employee
7 days ago
Laura Wilko
Newbie
Laura WilkoNewbie
asked in Device & Phone Support

data

I have unlimited data but it's not working outdoors  and my blootooth connection is also messing up  anyone elses been same or know the problem please 

3
Kash
iD Mobile Employee
7 days ago
B
Civilian
benkirk01Civilian
asked in Device & Phone Support

messed up

I just payed my bill and it charged me 3 times but still not working ! ever phone call i make it says welcome to id you are contacting our customer payment helpline but our records show you have no outstanding payments goodbye. NO MATTER WHO I RING

2
Kash
iD Mobile Employee
7 days ago
Grant Coulman Senior
Newbie
Grant Coulman SeniorNewbie
asked in Device & Phone Support

activation

How can you activate a new replacement sim if the one you got with the phone never worked I can't get passed the number screen as I cannot receive messages I'm new to id

1
Kash
iD Mobile Employee
7 days ago
Carly Mcgill
Civilian
Carly McgillCivilian
asked in Device & Phone Support

bill

I’ve payed my bill but nothing is working like calls txts and my data when I try to call someone in my contacts  it’s says ur bill has been payed thank you but nothings working and the money has been taken out the bank so it has gone through 

1
Kash
iD Mobile Employee
7 days ago
Amy Nowell
Newbie
Amy NowellNewbie
asked in Device & Phone Support

confused.

I placed my order several hours ago for a new device and plan. It said confirmed with an order number but I’ve had no email confirming anything, and no money has left my bank account. Is this normal or has something gone wrong and I need to order again? Thanks 

1
Kash
iD Mobile Employee
7 days ago
JJ220
Civilian
JJ220Civilian
asked in Device & Phone Support

Blacklisted question

Hello,I lost my phone earlier so I rang ID up to explain and they have locked the sim so it cannot be used and have blacklisted the model for security. I am making a claim through my insurer and they require the following informationProof of barringProof of sim card replacementProof of purchase (that is obvious one where to find that)Where can I find the first 2 please? Thank you

1
Kash
iD Mobile Employee
7 days ago
Michael_King_82
Newbie
Michael_King_82Newbie
asked in Device & Phone Support

“No Sim” error on new sim only contract

Hi recently switched from Vodafone to ID. My new sim worked for a 4 days but now is just saying “No Sim” and no coverage.Phone is iPhone 13 Pro and have tried the trouble shooting of airplane mode, restarting and removing and re-inserting sim but no connection. Anyone else have this problem / know how to fix as been without phone signal for 2 days! Thanks

1
Kash
iD Mobile Employee
7 days ago
S
Rookie
Stan WattRookie
posted in Device & Phone Support

Account paid... made no difference

Despite paying for my bill days ago, I still can’t make any phone calls. It’s almost impossible to get in contact with anyone and the live chat option isn’t available. I’ll be leaving this supplier next month. ID is awful, just awful.

5
Kash
iD Mobile Employee
7 days ago
Gillian Mccullough
Newbie
Gillian McculloughNewbie
posted in Device & Phone Support

cant pay bill app wont work

Trying to pay bill and app won't work

1
Kash
iD Mobile Employee
7 days ago
Amanda Coffey
Newbie
Amanda CoffeyNewbie
asked in Device & Phone Support

pac code

I need a pac code from id. I've text the number  65075. Text PAC  and Date of Birth but doesn't recognise me!  How do I contact ID. Or can someone run through how to do it online as I can't seem to access "my account" and switch or cancel. I'm with id my contract expires in just over a month 

2
Kash
iD Mobile Employee
8 days ago
Y
Newbie
Yazeed.o5Newbie
asked in Device & Phone Support

Having trouble porting my old number

Recently I switched to ID from three. When I received my new device I was also given a sim, that I tried to port my old phone number to using the id mobile website, using my PAC code. When I did so, my old sim stopped working, but the number hadn't transferred over to the new sim. The number was supposed to transfer on the 8th of March, but nothing had happened. In fact, it seemed like my phone could not even detect the new sim at all. Since then, I've used the live chat to get a replacement sim sent out, and I've received it. However, now I'm having trouble activating the new sim because when I try to input my old number (which should have been ported over and should now be my ID mobile phone number), it says that it doesn't match ID mobiles records. Please help

12
Kash
iD Mobile Employee
8 days ago
Ellen Blair
Newbie
Ellen BlairNewbie
asked in Device & Phone Support

PAC code not submitting

My PAC code is not submitting for transferring my number over from three. All information is correct, the PAC is valid as it was requested yesterday and I did not submit my PAC code while purchasing the new ID mobile SIM

5
Kash
iD Mobile Employee
8 days ago
E
Newbie
eyephoneNewbie
asked in Device & Phone Support

Switch from Vodafone > ID, cannot setup Mobile Network

Hey there, I’ve just moved from Vodafone > ID Mobile and picked up a new iPhone 15 Pro with it.I issued ID Mobile a PAC code to keep my number from Vodafone. Live chat has confirmed that my PAC switch has been completed.On my new iPhone, there is no mobile service. If I go into Mobile Service settings, it says ‘Your SIM is not supposed. This phone number can’t be transferred because your account is ineligible’. I think it’s trying to setup an Esim, despite there being a physical ID Mobile SIM in the device.Please help me!

4
Kash
iD Mobile Employee
8 days ago
W
Civilian
WiltonCivilian
asked in Device & Phone Support

phone not receiving calls

I have been with ID for 3/4 years. I took out a new new contract last year but this week, I have had trouble receiving calls.i I can make calls out but I can't receive calls in unless they are through messenger or Whatsapp. 

1
Kash
iD Mobile Employee
8 days ago
Frank Pessell
Newbie
Frank PessellNewbie
asked in Device & Phone Support

Id Mobile not allowing me to set up voicemail

I am not a happy customer. As I cannot get any help to let me set up my Voicemail account.please help me  

4
Kash
iD Mobile Employee
8 days ago
B
Newbie
Bryn PNewbie
asked in Device & Phone Support

3G Network closing end of April 24 phone incompatible

I have just had a text from iD mobile advising my phone will stop working by the end of April 24 as it using the 3G Network. As far as I am aware the phone is 4G compatible but does not appear on the list of accepted phones. My phone is a unihertz Jelly 2E which is a VoLTE over 4G. Any advice would be most appreciated.  

2
T
Newbie
9 days ago
Daniel Dumbridge
Civilian
Daniel DumbridgeCivilian
asked in Device & Phone Support

about bill

Hi my name is Daniel dumbridge Your try to take the money for my phone bill yesterday from the bank but the money wasn’t there and I pay it this morning but it’s taking it from next months bill. I had a text message about 1 hour ago saying there to to try again in about 5 days I have paid it today 45.30 

1
Tom
iD Mobile Employee
10 days ago
D
Civilian
Danny MossmanCivilian
posted in Device & Phone Support

new customer, wants to keep number, PAC

Hello, I'm a new customer my contact begins tomorrow, I signed up using a PAC code but have received a new number in an email. The new number is [REDACTED]. I'd like to keep my old number if possible. My old number is [REDACTED]. Thanks. 

3
Tom
iD Mobile Employee
10 days ago
A
Rookie
Alastair GillRookie
asked in Device & Phone Support

WiFi calling on iphone 13

I have a new iPhone 13, just joined ID. No matter what I try I am unable to have WiFi calling. Any clues please? I have obviously enabled WiFi calling on my phone, have full fibre so no problem with band width. Help?!

8
Tom
iD Mobile Employee
10 days ago
Adam Pearson
Newbie
Adam PearsonNewbie
asked in Device & Phone Support

PAC code

Submitted PAC code. It’s updated to my previous number on the app but still dials out as my new number, which I don’t want. Any help?

2
Tom
iD Mobile Employee
10 days ago
Moira Dunn
Newbie
Moira DunnNewbie
posted in Device & Phone Support

moiradunn

I am trying to set up id account I am having problems with setting up

1
Tom
iD Mobile Employee
10 days ago
J
Rookie
Juliem14Rookie
asked in Device & Phone Support

No incoming calls and messages

Hello ,I've had my new phone and ID SIM 3 weeks and I'm only receiving calls and messages from my partner who is on 3 network, other networks say my number is not recognised 

12
Tom
iD Mobile Employee
10 days ago
Rory Morris
Newbie
Rory MorrisNewbie
asked in Device & Phone Support

cant pay bill

Neither the app or website will let me pay my bill and I really need service back

2
Tom
iD Mobile Employee
10 days ago
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