PAC code reuest that I didn't ask for!

Kfortune · 2025-07-08T13:05:20+00:00

I received a text last night with my PAC code that I’d supposedly requested. I then received another text this morning telling me that the switch request had been complete and I’d receive my last bill on the disconnection date. I immediately did an online chat and was told there was nothing that could be done as the request had already gone through, but my complaint had been logged and someone would be in touch within 7 working days. My number has now been disconnected and I cannot access my iD app. I have no phone number and have had to spend all day contacting banks etc to take my number off my accounts. I’ve now had an email with a Currys email address asking me to give pretty much all of my personal details which given the circumstances of what’s happened, I really don’t feel comfortable doing. Please can someone help me, I appreciate my number has now gone but I need someone to help me reinstate a new number, and help me!

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