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New Contributor
July 3, 2025
Question

where is my new phone

  • July 3, 2025
  • 5 replies
  • 181 views

My new phone has been sent back to curry and I have had no communication on when it is goi g to be delivered

    5 replies

    iD Mobile Employee
    July 3, 2025

    Hi ​@ryder_nicola 

     

    We’re sorry to hear this. 

     

    Where did you purchase the device from?

     

    Anika

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    New Contributor
    July 3, 2025

    I upgraded my phone contract on the idmobile we site but have still not received new phone, has the upgrade now been cancelled? 

    iD Mobile Employee
    July 4, 2025

    Thank you ​@ryder_nicola 

     

    If the handset has been returned, it would automatically mean the order has been cancelled and a new one would need to be place. 

     

    Natalie 

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    New Contributor
    October 26, 2025

    I upgraded my phone contract on the idmobile website but have still not received new phone. I did receive a new charger I also ordered however. Naturally, the money for both phone and charger and a fee for changing my contract have come out of my account though.

    JoeKing
    Silver Contributor
    Silver Contributor
    October 28, 2025

    I upgraded my phone contract on the idmobile website but have still not received new phone. I did receive a new charger I also ordered however. Naturally, the money for both phone and charger and a fee for changing my contract have come out of my account though.

    ​@Nick Harvey  I advise you to call the sales team between 9am and 6pm Mon Fri on  0800 049 0250 or +44 20 7139 1397 

     

     

    Joe 🙂

     

    Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉