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Question

No sim card with phone.

L
New
 Contributor

I have received my new phone but no sim. 

 

I have been in France with no phone and only way to access emails etc was via paid WiFi. 

 

I already had an id mobile account and my new one does not yet appear to have been activated via my email. I currently have no access to banking as need to confirm via my phone number. Can someone email me as a matter of urgency to sort this out. I need my phone to be working for work on Monday 

    4 replies

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • 5108 replies
    • July 6, 2025

    Hey there ​@Lornadougan, when did you order the phone please?

     

    SIM cards are delivered in 3-5 working days, separate to the phone. We wouldn’t deliver the SIM abroad.

     

    If you urgently need your SIM abroad, you can request a replacement eSIM:

     

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    L
    New
 Contributor
    • Lornadougan
    • Author
    • New
 Contributor
    • 3 replies
    • July 6, 2025

    It was when I ordered the phone which I received after 2 days. Its been 3 weeks.... 

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • 5108 replies
    • July 6, 2025

    Hey there ​@Lornadougan, sorry to hear that. What date did you order the phone, and what date did you go to France please?

     

    Are you back home now, and still not received it?

     

    Thanks,

    Tyler

     

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    L
    New
 Contributor
    • Lornadougan
    • Author
    • New
 Contributor
    • 3 replies
    • July 6, 2025

    I ordered it 15th June. Phone arrived 16th.went to France the 20th and returned yesterday. 

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • 5108 replies
    • July 6, 2025

    Sorry to hear that ​@Lornadougan, and still no SIM card received? 

     

    Did you order a physical SIM or a eSIM with your contract?

     

    Furthermore, please see how to get a free replacement below:

     

    https://community.idmobile.co.uk/help%2Dwith%2Dyour%2Dsim%2D170/how%2Ddo%2Di%2Dget%2Da%2Dreplacement%2Dsim%2Dor%2Desim%2D45097

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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