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How do I get a new phone contract when I don't have an existing number?

S
Community Member

I do not currently have a phone contract therefore do not have a existing mobile number. When trying to get a new contract with ID mobile for the iPhone 16 there is this section:

Switching from another network?

  • Keep my number & switch on arrival
  • Keep my number & schedule switch now (requires a PAC)
  • Lose my number & schedule switch now (requires a STAC)

What option would I select if I do not have a mobile number. The second and third options I can’t choose as I wont have a PAC or STAC but I also don’t believe I can choose the first option as I don’t have a number to keep?

Any advice would be greatly appreciated, not sure if i’m just overthinking this. Thank you :)

Best answer by WelshPaul

Just choose the first option. 

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    2 replies

    WelshPaul
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    • WelshPaul
    • Platinum 
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    • 3080 replies
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    • July 6, 2025

    Just choose the first option. 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler C
    1 person likes this
    • Tyler C
      Tyler C
    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • 4825 replies
    • July 7, 2025

    Hey there ​@Sean Notman, as kindly advised by ​@WelshPaul, you’d just need to select the first option.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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