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Your Phone & SIM.

Got a question about your phone or SIM from iD Mobile? Ask it here!

  • 1,021 Topics
  • 3,829 Replies
1022 Topics
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Community Member
Skifran01Community Member
asked in Your Phone & SIM.
SIM says my phone is not recognised but is compatible - has been working but just stopped - why?

So - I’ve been with ID for just over a year - and it’s been working fine. However, about a month ago, I was getting no coverage or data except when I could link to wifi (so COMPLETELY useless for maps, receiving whatsapps on the go etc). I’ve tried all the switching on an off, taking card out etc but to no avail. I have an iPhone 13 mini which is compatible, my bills are all up to date - could someone let me know what’s going on - when I go into settings it just says ‘phone not recognised’ - extremely frustrating and the online chat has just been an awful experience….. how do I get to engage with a human? Many thanks, Skifran 

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Matthew T
iD Mobile Employee
S
Community Member
Stumac27Community Member
asked in Your Phone & SIM.
activation issues

Basically my sons phone ended up at the bottom of a lake today, picked up the replacement sim however when trying to log in to id mobile ap I get as far as the text message code and obviously the sim isn't activated and the text goes to a number I can't access

631
Matthew T
iD Mobile Employee
Wayne Jones
Community Member
Wayne JonesCommunity Member
posted in Your Phone & SIM.
Can't send message with iD - error 38

EE have sent we a text I needed to respond to, but I get the above error when I try. The msg centre is correct.Other posts suggest it's incompatible with short codes. But iD need to get real an support this asap.

161
Matthew T
iD Mobile Employee
H
Community Member
HildergardCommunity Member
asked in Your Phone & SIM.
Replacement SIM question

The police have had to take my phone to aid them in a case. I don’t know when I’ll get it back. Will I be able to get a replacement SIM to stick in a different phone until I get mine back?

341
Matthew T
iD Mobile Employee
M
New
 Contributor
MerrersNew
 Contributor
asked in Your Phone & SIM.
Sim Card not working in Greece

Just arrived in Greece, and got the text to say about roaming etc when I turned my phone on. I can currently not text, phone or use data now, regardless of which network I select.My phone worked perfectly in Amsterdam in March, so it cant be anything to do with the phone. Am I missing something?

4316
Kash M
iD Mobile Employee
Amber Wall
Community Member
Amber WallCommunity Member
asked in Your Phone & SIM.
PAC code won't submit

I’m trying to switch my number over from three and have entered all the information correctly  including my PAC code but I keep getting an error message saying the information is incorrect. Does anyone know how to fix it? I’m using my 44 transaction number that I got from the welcome email.

1721
Lauren K
iD Mobile Employee
Afaq Younas
Community Member
Afaq YounasCommunity Member
asked in Your Phone & SIM.
How to pay all remaining installments of my phone contract

Hi,I have a phone contract still 14 months left. But i want to pay all remaining amount at one single payment. What is the procedure andbis that any additional charges I have to pay in this case?

1371
Tom B
iD Mobile Employee
Claire Louise Phillips
Community Member
Claire Louise PhillipsCommunity Member
asked in Your Phone & SIM.
stolen phone

i have had my phone stolen and need to suspend the sim. how do i do ths?

451
Tom B
iD Mobile Employee
Martin Quinnin
New
 Contributor
Martin QuinninNew
 Contributor
asked in Your Phone & SIM.
sim card wont work on dads phone

Hi. i took out a new contract for my elderly dad.  The phone that came with it is not the phone he will be using. Instead he’s going tos tick with his basic phone. The SIM card won’t work. i just want to cancel his contract and go elsewhere. Please help

411
Tom B
iD Mobile Employee
E
Community Member
evaylingCommunity Member
asked in Your Phone & SIM.
My PAC code is not submitting for transferring my number over from three. All information is correct, the PAC is valid as it was requested yesterday and I did not submit my PAC code while purchasing the new ID mobile SIM

Please help

1613
Matthew T
iD Mobile Employee
R
New
 Contributor
Rhys_astonNew
 Contributor
asked in Your Phone & SIM.
texts saying not sent but it is

I am having issues with sending texts using my iPhone since switching to ID mobile. My text messages appear as 'not delivered' but still are received by the other person.This all started from switching from vodaphone to ID mobile and wanting to keep the same phone number. My calls are also saying use last line when I make an outgoing call , I’ve tried a network reset but the id phone number they gave me is still showing as my number in setting but I have requested my past number . 

2163
Kash M
iD Mobile Employee
Hazel Brooks
Community Member
Hazel BrooksCommunity Member
asked in Your Phone & SIM.
Talk to a human

I have Galaxy A54 5G.  Over the last 24 hours, I am not able to make any phone calls as a message comes up saying “”Not registered on Network”.  I am unable to access my online banking, as the 6 digit number for verification does not work.I need 24 hour access to my phone as I am a diabetic with unstable blood sugars, and I need  to be able to call my family if I have a Hypo.

2902
Kash M
iD Mobile Employee
J
Community Member
Jtodd56Community Member
asked in Your Phone & SIM.
DDM cancelled without notification. Now cant make outbound calls and texts

Problems started when for some unknown reason ID did not claim my Direct Debit, even though it had been set for months and there was money in the account. No notification to say the direct debit had cancelled. Received about 4 notifications telling me my account had been suspended though until immediate payment. Tried to dial the number given on the messages to make payment but of course they had suspended the phone so couldn't. Made the payment online. Went to try and contact their customer services to try and understand what has happened. After 3 attempts waiting on the live chat, I was cut off each time. Over 2 hours wait time estimated. Lovely service. Finally.... now my bill is upto date. I cannot make outbound calls without it taking me to the id bills service automated message that simply informs me my account is up to date and cuts off. Thought I would leave it overnight to see if any resets. Nothing. Tried to restart phone. Nothing. Airplane mode on and off nothing.1. Can some

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Tyler C
iD Mobile Employee
Frustrating loop
Community Member
Frustrating loopCommunity Member
asked in Your Phone & SIM.
how can I activate a new sim as when i go through my account it sends a text message to log on which i cant receive because i lost it hence asking for the new one!

I had my phone stolen and have cancelled my sim and got another through curry’s. However I can’t log onto my account to activate it as it sends a code via text which obviously I can’t receive, I’m stuck in a horrendous loop going nowhere

2361
Tyler C
iD Mobile Employee
G
Community Member
GuiseppeCommunity Member
asked in Your Phone & SIM.
new sim

I have put my new sim in gone back to my old number, however anyone who phones me goes straight to 02 voice mail

252
Tom B
iD Mobile Employee
Sharon Bellwood
Community Member
Sharon BellwoodCommunity Member
asked in Your Phone & SIM.
id number

i ported my old number over to id but sometimes when i message the original number from the sim that was new appears as a message why is this 

142
Tom B
iD Mobile Employee
Dylan Skutela
Community Member
Dylan SkutelaCommunity Member
asked in Your Phone & SIM.
Duplicate/Secondary Sim To Use In A Portable Wifi Router

Is it possible to get a duplicate SIM card or a secondary one to use for my portable WiFi router when I'm out rather than having to use tethering from my phone.Needing to remove my SIM to do so means I lose the ability to receive or make calls whilst using it. Just wondering If I'm able to get another SIM maybe a separate number that uses the same data allowance for that SIM so it can be used in the portable router.

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Tyler C
iD Mobile Employee
Mick Sokala
New
 Contributor
Mick SokalaNew
 Contributor
asked in Your Phone & SIM.
sim not working

Put my wife’s new sim into her phone,  got the id symbol come up but nothing working.tried my id sim in her phone which worked Okdid everything I’d recommend still not working.read that you can get a replacement from Curry’s?

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Tom B
iD Mobile Employee
S
Community Member
Sbiah ZaraCommunity Member
posted in Your Phone & SIM.
order

Can I get an update on order number 134000556

331
Tyler C
iD Mobile Employee
Michael Finney
Community Member
Michael FinneyCommunity Member
posted in Your Phone & SIM.
sim

Hi I’m thinking of changing my sim from 02 I need data and my Apple Watch connected , I’m looking for a price I need around 100gb or unlimited data best regardsmick 

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Tyler C
iD Mobile Employee
J
Community Member
JessblythCommunity Member
asked in Your Phone & SIM.
sim not working

Hi, I received my id sim a while ago, I got a pac code from my previous contract and transferred my number. It said it would transfer over yesterday but I still have no service and my number isn’t working

372
Tyler C
iD Mobile Employee
Pezza123
Community Member
Pezza123Community Member
asked in Your Phone & SIM.
Iphone 12 hot

My IPhone 12 is a few weeks old and is getting very hot. I have  been on to Apple and they say nothing is wrong. Any ideas of what to do please 

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Tom B
iD Mobile Employee
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