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Question

my number doesnt work.

  • August 1, 2026
  • 1 reply
  • 8 views

My PAC transfer shows as complete, but my SIM/eSIM is still using the temporary number . My old number isn’t registering with Apple for iMessage or FaceTime, and ‘Send & Receive’ only shows the temporary number. Could you check the port and retrovision my SIM/eSIM?”
 

I have tried all of your suggestions and they do not work.

1 reply

Hosai W
iD Mobile Employee
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  • iD Mobile Employee
  • August 2, 2026

Hi ​@Amy2505 

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.
 

Thanks,
Hosai