Hi ​@Koubky, 

You can contact our Live Chat team to request a replacement SIM here. If you need a SIM sooner, you can request an eSIM through the iD Mobile app and it will be emailed to you immediately. Alternatively, you can collect a physical SIM from your nearest Currys store at no charge.

Thanks,

Tashnieka

The iD Mobile Support Team

What information do I need to take to the store? Does an eSIM work on all phones ?