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Question

My number on my old phone doesnt seem to have transfered

  • June 26, 2026
  • 1 reply
  • 5 views

I recently transferred my number from my old phone onto my new one, it doesn’t seem to have transferred over thought even though I did it with the PAC code. In the settings of my new phone it says the number I have is the random number I was assigned whilst I was waiting for the date of the transfer but that date has passed and it hasn’t update the number on ID mobile app but not on my phone, I also don’t seem to be getting any calls or texts. For reference I used the ESIM method, hope this question was easy enough to understand :)

1 reply

Anneline M
iD Mobile Employee
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  • iD Mobile Employee
  • June 26, 2026

Hi ​@Lewis44Champ

 

We’re sorry to hear about the experience you’ve had with your number transfer. 

 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

 

I'll speak to you there.

 

Thanks, 

Anneline