I recently transferred my number from my old phone onto my new one, it doesn’t seem to have transferred over thought even though I did it with the PAC code. In the settings of my new phone it says the number I have is the random number I was assigned whilst I was waiting for the date of the transfer but that date has passed and it hasn’t update the number on ID mobile app but not on my phone, I also don’t seem to be getting any calls or texts. For reference I used the ESIM method, hope this question was easy enough to understand :)
Question
My number on my old phone doesnt seem to have transfered
+4Hi
We’re sorry to hear about the experience you’ve had with your number transfer.
I've just sent you a private message to help get this sorted.
To find it, click your profile picture in the top-right corner and select ‘Private Messages’.
You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview
I'll speak to you there.
Thanks,
Anneline
Same here. My old number was supposed to be transferred by 10pm, but nothing has changed. I have restarted my phone multiple times today as well. This is not a good start 😤
+6Hi
I've just sent you a private message to help get this sorted.
To find it, click your profile picture in the top-right corner and select ‘Private Messages’.
You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview
I'll speak to you there.
Thanks,
Hosai
Log in to the iD Community
Not a member yet? Create an account
Social Login
Sign in with iD Mobileor
Please enter your email address. If it matches our records, we'll send you a password reset link.
Need help? Email CommunitySupport@idmobile.co.uk with your iD Community username.
