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Community Member
June 26, 2026
Question

My number on my old phone doesnt seem to have transfered

  • June 26, 2026
  • 6 replies
  • 67 views

I recently transferred my number from my old phone onto my new one, it doesn’t seem to have transferred over thought even though I did it with the PAC code. In the settings of my new phone it says the number I have is the random number I was assigned whilst I was waiting for the date of the transfer but that date has passed and it hasn’t update the number on ID mobile app but not on my phone, I also don’t seem to be getting any calls or texts. For reference I used the ESIM method, hope this question was easy enough to understand :)

6 replies

Anneline M
iD Mobile Employee
iD Mobile Employee
June 26, 2026

Hi ​@Lewis44Champ

 

We’re sorry to hear about the experience you’ve had with your number transfer. 

 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

 

I'll speak to you there.

 

Thanks, 

Anneline

New Contributor
July 2, 2026

Same here. My old number was supposed to be transferred by 10pm, but nothing has changed. I have restarted my phone multiple times today as well. This is not a good start 😤

Hosai W
iD Mobile Employee
iD Mobile Employee
July 3, 2026

Hi ​@Wyckerman,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.
 

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
New Contributor
July 30, 2026

The same has happened to me! Came here hoping to find a solution but it looks like I’ll have to wait for a team member to reply and message me! 

New Contributor
July 30, 2026

The same has happened to me! Came here hoping to find a solution but it looks like I’ll have to wait for a team member to reply and message me! 

It was sorted for me the following day, and a small discount was applied to my first bill as an apology.

Hosai W
iD Mobile Employee
iD Mobile Employee
August 2, 2026

Hi ​@Treenaballerina 
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.