Hi iD Mobile Team,I’ve accidentally deleted my eSIM from my iPhone, which means I can no longer receive text messages to verify my login.I need to reinstall my eSIM and restore service as soon as possible. Unfortunately, I can’t log in to my iD account, as it requires an SMS code to the deleted SIM.Could you please: Reissue my eSIM QR code (or reactivate my existing eSIM) and Send the QR code or activation link to my registered email address on file? I’m happy to verify my identity using account details, billing address, or payment method if required.Thank you for your help — I’d appreciate it if this could be expedited, as I currently have no mobile service.Kind regards,Rom

Community Member

Question

My Esim deleted by accident

Forum|Forum|1 month ago
August 3, 2026
1 reply
26 views

Hi iD Mobile Team,

I’ve accidentally deleted my eSIM from my iPhone, which means I can no longer receive text messages to verify my login.

I need to reinstall my eSIM and restore service as soon as possible. Unfortunately, I can’t log in to my iD account, as it requires an SMS code to the deleted SIM.

Could you please:

Reissue my eSIM QR code (or reactivate my existing eSIM) and
Send the QR code or activation link to my registered email address on file?

I’m happy to verify my identity using account details, billing address, or payment method if required.

Thank you for your help — I’d appreciate it if this could be expedited, as I currently have no mobile service.

Kind regards,

Rom

Gemma M

iD Mobile Employee

Hi @Rom101,

I am so sorry to hear of the issues that you are facing with your eSIM. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat.

Once connected, simply explain your request and an advisor will assist you further.

Thank you for your understanding.

Regards,

Gemma M
The iD Mobile Social Media Team

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