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i have a virus since last update

  • August 1, 2026
  • 1 reply
  • 8 views

Please help I had an update on my phone but since it happened I have now got a virus it’s telling me my storage is full but it’s not 

1 reply

Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • August 3, 2026

Hi ​@Bunny451252,

 

I'm sorry to hear you're having issues with your phone following the update.

 

If you're receiving messages about a virus or being told that your storage is full when it isn't, this may be related to the handset software, an app on the device, or the update itself rather than your iD Mobile service.

 

We'd recommend contacting the manufacturer of the device for support, as they'll be best placed to investigate any issues that have appeared following the software update.

 

Alternatively, you could visit an authorised repair centre for your phone brand, where they can carry out diagnostic checks and advise on the cause of the issue.

 

We appreciate how concerning these messages can be, and we hope you're able to get the problem resolved quickly.

 

Regards,

 

Gemma M

The iD Mobile Social Media Team