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Community Member
August 3, 2026
Question

How do I change from my iD physical sim to an ID esim

  • August 3, 2026
  • 1 reply
  • 24 views

My question is in the Title 

My phone is not lost or stolen so how do I achieve this please?

    1 reply

    iD Mobile Employee
    August 3, 2026

    Hi ​@mortelesvaches 

     

    Thank you for getting in touch with us. 

     

    Kindly note that you can send us a private message on our socials (Facebook or Instagram) to request an eSim or you can request via iD Mobile app using the following steps:

     

    Requesting the eSIM

    Open the iD Mobile app on your phone.
    Tap on "Plan" from the main menu.
    Scroll down and tap on "Your SIM/eSIM" or "SIM & phone management".
    Tap "Request a replacement SIM or eSIM".
    Select "Get a replacement eSIM".
    Check that your email address is correct and tap "Continue".
    Choose "Yes, I want a new eSIM" to finish the request

     

    Thank you,

     

    Zandile M

    The iD Mobile Team 

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