Skip to main content
Community Member
August 2, 2026
Question

i cant switch my number from my old sim to new one

  • August 2, 2026
  • 1 reply
  • 18 views

I bought a new phone and I want my old phone number on it as ive had it since I was younger, but it was an id mobile number and it won't let it switch over to my new sim

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    August 4, 2026

    Hi ​@ethanp,

     

    I'm sorry to hear you're having trouble keeping your number on your new phone.

     

    If your old number is already with iD Mobile and your new SIM is also with iD Mobile, unfortunately we won't be able to transfer the number across, as iD Mobile doesn't support internal number transfers between iD Mobile accounts.

     

    In this situation, the only ways to keep your existing number would be:

    • Upgrading the existing iD Mobile plan that the number is currently on, or
    • Transferring the number to another network and then, if required, transferring it again.

     

    However, if your old number is with a different network provider and you're trying to move it onto your new iD Mobile SIM using a PAC, please let us know. We'll then be happy to help you get the issue resolved.

     

    As this is a public forum, please don't share any personal or account information when replying.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.