I have just signed up to id mobile for a Sim only deal and selected the esim option which all came through and has activated with a new numberI have tried to go through the switching process with my pac number to transfer my existing number but it comes up with the following error We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.If you have already used this PAC code and submitted it when purchasing a handset or SIM, don't worry - your switch is underway. We'll send you a text as soon as your number has been transferred to us.I have definitely entered the correct information and didn’t do any of this when I was purchasing the esim so if anyone can help that would be greatThanks

I have just checked the welcome email and it has an order reference but it begins with a 1. Is that the right number as there is no other number beginning with 4 on that emailWhereabouts did you purchase your iD Mobile airtime contract, @Jaynewoan?Transaction numbers, which don’t start with a “4”, can’t be used on the iD website - you’ll need to use the iD online web chat to submit your PAC.https://idmobile.co.uk/live-chatThe advisers work until 8pm on weekdays - the chatbot works 24/7.

Sorry 2 should be No also the tranaction number begins with a 1I will recheck later

Transferring existing number comes up with error

To enter this promotion, participants must register with the iD Mobile Community and provide an answer to the question on the corresponding topic thread: “How to use smart tech to keep your New Year resolutions on track.”

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The closing date for entries is 23:59 on 19th January 2026. One prize will be awarded: THERABODY Theragun Prime G5 Handheld Smart Percussive Therapy Device - Black.

This promotion is open to all UK residents aged over 18 years (except for employees and their families of the Promoter and their group of companies, agents (including affiliates), suppliers and anyone connected with this promotion).

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