Hello,
Please I need help!
My phone won't allow me to make phone calls, says it cant connect. My text and data still work. This has been an issue since February when I got a new phone and used same sim card.
I have a Samsung phone. My settings say my mobile network state is disconnected. How do I get connected?
Best answer by andewhite
Hi
Thanks for getting back in touch.
As the new SIM is also having issues, it would indicate that this is a handset issue.
Where was this purchased please?
Natalie
Hello
I got the phone second hand from
Many thanks,
Martha
Have you checked that your S22 is set to use VoLTE for calling,
This community article could help.
+26What is the Samsung phone you’re using with your iD SIM,
+26Is the mobile data option set to use LTE or 4G,
+26Can you receive calls on the S22 with your iD SIM,
Can you receive calls on the S22 with your iD SIM,
+26Okay
Perhaps you can check if your iD SIM works properly in a different phone.
Okay
Perhaps you can check if your iD SIM works properly in a different phone.
+26Trying your iD SIM in a different phone would be useful, but understand this might not be possible.
There’s a possibility your iD SIM is somehow damaged or faulty,
A replacement iD SIM might fix your issues with calls.
Trying your iD SIM in a different phone would be useful, but understand this might not be possible.
There’s a possibility your iD SIM is somehow damaged or faulty,
A replacement iD SIM might fix your issues with calls.
Thank you for your help
I can try use my sim in a friends phone when I have the opportunity. If it does work for them, would that indicate an issue with the phone itself?
Failing that, I will follow the steps to get a replacement sim.
Thanks again!
Trying your iD SIM in a different phone would be useful, but understand this might not be possible.
There’s a possibility your iD SIM is somehow damaged or faulty,
A replacement iD SIM might fix your issues with calls.
Thank you for your help
I will try in another phone when I have the chance. If it does work in another phone does this mean there is something wrong with my phone rather than the sim?
I will follow the steps to get a replacement sim if not.
Thanks again!
+24Hey there
if you require further assistance or have further questions, please do let us know.
Thanks,
Tyler
Hey there
if you require further assistance or have further questions, please do let us know.
Thanks,
Tyler
Hello all,
After your advice I spike with a live chat team member and they also concluded i get a new physical sim card.
My new sim card has arrived and I activated it last night, however I'm having the exact same issues as with the last one.
I dont suppose you have any further advice?
Best wishes,
Martha
Hi
Thanks for getting back in touch.
As the new SIM is also having issues, it would indicate that this is a handset issue.
Where was this purchased please?
Natalie
Hi
Thanks for getting back in touch.
As the new SIM is also having issues, it would indicate that this is a handset issue.
Where was this purchased please?
Natalie
Hello
I got the phone second hand from
Many thanks,
Martha
+24Hey there
Thanks,
Tyler
+26Hi
Thanks for getting back in touch.
As the new SIM is also having issues, it would indicate that this is a handset issue.
Where was this purchased please?
Natalie
Hello
I got the phone second hand from
Many thanks,
Martha
Have you checked that your S22 is set to use VoLTE for calling,
This community article could help.
Hi
Thanks for getting back in touch.
As the new SIM is also having issues, it would indicate that this is a handset issue.
Where was this purchased please?
Natalie
Hello
I got the phone second hand from
Many thanks,
Martha
Have you checked that your S22 is set to use VoLTE for calling,
This community article could help.
I just followed the article and it worked!! Thank you so much for your help!!!
+24That’s great to hear
Have a lovely evening both.
Kind regards,
Tyler
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