Hello,Please I need help!My phone won't allow me to make phone calls, says it cant connect. My text and data still work. This has been an issue since February when I got a new phone and used same sim card.I have a Samsung phone. My settings say my mobile network state is disconnected. How do I get connected?

Hi @MElizaRoseThanks for getting back in touch.As the new SIM is also having issues, it would indicate that this is a handset issue.Where was this purchased please?NatalieHello @Natalie WI got the phone second hand fromwww.backmarket.co.ukMany thanks,MarthaHave you checked that your S22 is set to use VoLTE for calling, @MElizaRose?https://community.idmobile.co.uk/3g-200/3g-is-being-switched-off-and-i-can-t-make-calls-what-do-i-need-to-do-60533This community article could help.

Hi @MElizaRoseThanks for getting back in touch.As the new SIM is also having issues, it would indicate that this is a handset issue.Where was this purchased please?NatalieHello @Natalie WI got the phone second hand fromwww.backmarket.co.ukMany thanks,MarthaHave you checked that your S22 is set to use VoLTE for calling, @MElizaRose?https://community.idmobile.co.uk/3g-200/3g-is-being-switched-off-and-i-can-t-make-calls-what-do-i-need-to-do-60533This community article could help.@andewhiteI just followed the article and it worked!! Thank you so much for your help!!!

phone wont make or take calls | iD Mobile Community

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