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Question

voicemail

  • July 8, 2025
  • 7 replies
  • 35 views

Pixel 9 , phone not going to voicemail when not answered' checked settings voicemail turned on 

Any suggestions anyone 

 

Many thanks 

7 replies

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • July 9, 2025

Hey there ​@Kirkfell, sorry to hear that. Is voicemail turned on via the iD Mobile app/website?

 

Have you tried turning it off and back on again if so?

 

Was it working previous to this issue?

 

Thanks,

Tyler


  • Author
  • New Contributor
  • July 9, 2025

Hi 

 

Thanks for reply

Tried turning it off and on , reset Internet,mobile etc

No joy

 

Only had phone about 10 days and never worked 

 


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • July 9, 2025

Hey there ​@Kirkfell, sorry to hear that. Was the phone purchased with iD Mobile?

 

Thanks,

Tyler


  • Author
  • New Contributor
  • July 9, 2025

Yes purchased from

Id mobile


Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • July 9, 2025

Hey there ​@Kirkfell, no problem. Are you able to access your voicemail if you dial 123 on your device?

 

https://community.idmobile.co.uk/getting-started-152/how-do-i-set-up-my-voicemail-45098

 

Thanks,

Tyler

 

 


  • Author
  • New Contributor
  • July 9, 2025

Yes get all the options but no voicemail messages 

 

Rang phone from other mobile, never goes to voicemail 


Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • July 9, 2025

Sorry to hear this ​@Kirkfell

 

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

 

Alternatively, if you are currently logged in, you can use the following link:

 

https://community.idmobile.co.uk/inbox/overview

 

Please note, this isn’t an instant messaging service, and we’ll get back to you ASAP. Please contact our live-chat if you require instantaneous responses.

 

Thanks,

Tyler