Device & Phone Support

All the latest news, tips and tricks for Android devices

  • 2,088 Topics
  • 9,145 Replies

2088 Topics

P
Newbie
popandrey22Newbie
asked in Device & Phone Support

Not getting the email OTP

I have tried infinite times to get the passcode to activate my replacement SIM and it seems to not get anywhere, not in junk not in anything,

1
Kash
iD Mobile Employee
5 months ago
L
Newbie
legg.jamesNewbie
asked in Device & Phone Support

still no connection - selby Yorkshire

Beyond a joke now

1
Siân
iD Mobile Employee
5 months ago
S
Rookie
ShadermarineRookie
asked in Device & Phone Support

Complaint not followed up on

Made a formal complaint because I am unable to send or receive txts for months.  Phone number not properly posted across after months. They sent another SIM which has made no difference.  When you do manage by some miracle to get through on the online chat they just fob you off and say someone will be in touch - yet to have any contact.  Apparently the complaints department use txt to communicate - my txts don't even work but they don't seem to take that into consideration.  They are providing a non existent service yet still will not let me leave unless I pay hundreds of pounds.  I genuinely do not know how they can get away with treating people like this.  Yesterday's chaos is just the tin lid on the whole thing 

1
Tom
iD Mobile Employee
5 months ago
Andrew Hallsworth
Civilian
Andrew HallsworthCivilian
asked in Device & Phone Support

sim problem

Having switched to id from giffgaf. My old number was ported successfully however texting is showing new number still on caller ID.  How can this happen on single sim ?

1
Siân
iD Mobile Employee
5 months ago
Carly Alice Amie Mckenzie
Civilian
Carly Alice Amie MckenzieCivilian
asked in Device & Phone Support

my phone upgrade never arrived

I upgraded in October and never received phone, now been cut off because I don't have a phone to put my contract sim into and been trying ro contact dpd and curry's and gotten nowhere in two months 🙃 I'm not paying for something I never got

1
Kash
iD Mobile Employee
5 months ago
Jordan-Leigh Stewart
Civilian
Jordan-Leigh StewartCivilian
asked in Device & Phone Support

signal

Hi, I’ve had no signal for 3 days now. I’ve been with ID a few months now and it’s just the last 3 days I have no signal or internet. Can someone advise please? 

1
Kash
iD Mobile Employee
5 months ago
Craig Jones
Newbie
Craig JonesNewbie
asked in Device & Phone Support

Apple TV 3 months subscription free

When I took the plan out it offered 3 months, yet no email to say how to activate or get the offer., NO emails received with offer or when Sim arrived. Site is very poor in it’s setup - no live chat etc 

1
Kash
iD Mobile Employee
5 months ago
OllyT22
Newbie
OllyT22Newbie
posted in Device & Phone Support

Worst network signal ive ever experienced

Anyone else having problems loading anything on there phone?Ordered a 15 pro and received it last week. Since activating my sim i’ve had trouble loading apps and browsing on the web.Customer service via Facebook messenger is clueless and has just told me to reset my device multiple times.

1
Tom
iD Mobile Employee
5 months ago
C
Newbie
Charlotte92Newbie
posted in Device & Phone Support

No service yet again!

Once again its gone off this morning. Absolutely ridiculous not being able to make or recieve calls for work. I hope ID are compensating people on their bills this month!

1
Tom
iD Mobile Employee
5 months ago
Komal Sarwar
Newbie
Komal SarwarNewbie
posted in Device & Phone Support

signals are down Southend on sea

It's been 4 days I am struggling with my signals not ablento do anything really frustrating for me,  

1
Tom
iD Mobile Employee
5 months ago
Robert Charlie Charlesworth
Rookie
Robert Charlie CharlesworthRookie
asked in Device & Phone Support

Network

Is the network down in my area (cv10) 

1
Tom
iD Mobile Employee
5 months ago
Charley Jordan
Newbie
Charley JordanNewbie
asked in Device & Phone Support

phone delivery update

Why have I had my contact for my phone and no phone?? 

1
Kash
iD Mobile Employee
4 months ago
C
Newbie
ChrisKKNewbie
asked in Device & Phone Support

No Network

Id mobile network is down 

1
Kash
iD Mobile Employee
5 months ago
V
Rookie
Victoria EastmanRookie
asked in Device & Phone Support

No Signal or Data

All day I have had no signal or data. I can only connect to wifi 

1
Kash
iD Mobile Employee
5 months ago
C
Newbie
CherrybNewbie
asked in Device & Phone Support

no network

My network has been off since last night any updates when this will be sorted 

1
Kash
iD Mobile Employee
5 months ago
M
Newbie
MagdhaNewbie
asked in Device & Phone Support

No network coverage in E17, Walthamstow

Hi,  When is it going to get fixed, since this morning???we do not have any network!!!

1
Kash
iD Mobile Employee
5 months ago
Josh Create
Civilian
Josh CreateCivilian
asked in Device & Phone Support

no service since switching to ID

Hi all ive just switched to ID including a new iPhone 15 and kept my old number, have followed the PAC process and had a text earlier today to say my number had been transfered and to restart my phone which I have. however since then I now no longer have any service, signal cannot get data without WiFi or make calls or texts ?any ideas please can’t get through on live chat 

1
Kash
iD Mobile Employee
5 months ago
Tony Bone
Newbie
Tony BoneNewbie
asked in Device & Phone Support

Network Crashed

I have had not network availability since 1pm. I live in Hertfordshire any ideas when this will be rectified 

1
Kash
iD Mobile Employee
5 months ago
Cari Fulton
Civilian
Cari FultonCivilian
posted in Device & Phone Support

no service

No service at all since 4pm. I see there's been issues all day and some have had service resumed....... how long do you think it'll last?

1
Kash
iD Mobile Employee
5 months ago
P
Newbie
PalmersNewbie
posted in Device & Phone Support

my service

What is happening service gone most of the day.

1
Kash
iD Mobile Employee
5 months ago
Stevie C
Newbie
Stevie CNewbie
asked in Device & Phone Support

not registered in network

I have just received my new phone and SIM and am getting the message not registered on network when trying to make calls. I have went thru troubleshooting and no improvement. (airplane mode, restart but don't have another phone to try the SIM.). What next?  Also is there anywhere I can find my new number to register on the app. Thanks. 

1
Kash
iD Mobile Employee
5 months ago
Joanne Mitchell
Rookie
Joanne MitchellRookie
posted in Device & Phone Support

not registered o

I have no calls coming in help s36 1ey

1
Kash
iD Mobile Employee
5 months ago
Stebro
Civilian
StebroCivilian
asked in Device & Phone Support

Get it fixed or i will find a reliable provider

Getting really fed up now signal came back for 5 minutes then went off again ( get it fixed or I will find a more reliable provider)😤

1
Siân
iD Mobile Employee
5 months ago
M
Newbie
Martha KingNewbie
asked in Device & Phone Support

Ms

Why haven’t I been able to get mobile access all day when outside of my house. Other mobile users with other providers were getting online in Riccall and York ,but not me!

1
Kash
iD Mobile Employee
5 months ago
S
Newbie
SweenyNewbie
posted in Device & Phone Support

lost service

How long am I going to be without service its been off since early thismorning and have missed two important call's

1
Siân
iD Mobile Employee
5 months ago
Terms & Conditions
Why iD Mobile?