Help Hub
Pay Monthly Phones
SIM Only Deals
My iD Account

✅ Resolved: Email one-time passcodes are not working for some users.

2 days ago

Community
Getting Started

Getting Started

Stay up to date with everything iD. Find out how to use the iD Community, ask a question, enter competitions and read interesting articles.

5616 Topics

Most replies

Recent feedback. Most views Newest first

Dom BemroseCivilian

asked in Ask a question.

Anonymous

asked in Ask a question.

Contract termination and account deletion

Hi,Due to having no signal at all since starting my contract and being unable to speak to anyone on the chat or a human being on the phone I've terminated my contract. Can someone confirm this has been done and can they also delete my community profile and iD account? Thanks.

7 months ago

JacksHoweNewbie

asked in Ask a question.

Transaction code

I received my phone, but no paperwork or welcome email - How do I get my transaction code to complete the transfer of my old number to ID network?

7 months ago

nickstasiNewbie

posted in Ask a question.

Help

7 months ago

emuruxegeCivilian

asked in Ask a question.

ttt

…….

7 months ago

Phillip NwezeNewbie

asked in Ask a question.

where is my sim card?

I havent recieved my sim and you’re already sending me my bill.

7 months ago

Paulh1970Newbie

asked in Ask a question.

trade in

Hi all, Ive upgraded my phone recently. my new phone is due around the 22nd OCT, however the trade in box has arrived with a 21 day limit. This does not give enough time to meet the 21 day deadline. Do I have to go without a phone for over a week ( my only means of contact) or just wait for new phone and post old phone?Many thanks

7 months ago

Jeremy RightonNewbie

asked in Ask a question.

SIM not received but ID mobile already charging me.

7 days ago I ordered a SIM for 12 month contract with ID mobile . I still have not received it.. ID mobile sent it via DPD on 19/9. DPD sent a message on 20/9 saying delayed but should be resolved in 24 hours but I have heard nothing since and looking at tracking on their website it still says the same today. In the meantime, I have received an email from ID mobile saying I am already going to be charged which is clearly wrong.It is impossible to get through to either DPD or ID mobile on the chat facility. I desperately need the same by this Tuesday 26th of September at the latest. If this is not possible, I wish to cancel the contract as I haven’t received the Sim in the first place.

7 months ago

Mollie123456Newbie

asked in Ask a question.

URGENT: IN UKRAINE NO ROAMING

I’m in Ukraine as a humanitarian worker and I’ve got no 4G. I was assured I would have. I’ve tried to contact through live chat but says agents are busy. please update asap I need contact with colleagues

7 months ago

David BicarreguiNewbie

asked in Ask a question.

need to renew my contract

I terminated my contract but I need to renew it

7 months ago

Artjom SatalinNewbie

posted in Ask a question.

Upgraded but something wrong

I was due with my plan in October and I saw option to upgrade already to new plan so i opt in for a sim only 70gb promotion. I thought I will still finish September with my normal unlimited everything plan as it was a 24 month contract and automatically get upgraded to new pay monthly 1 month 10£ subscription. Now I got message that i have 4GB left on my new plan that shows 21GB left, is this some sort of mistake from your end?1. I should finish my September with old plan and upgrade should kick in starting with new bill in October2. my new plan has 70GB, not 21GBThis is a big problem as I was using my phone as hotspot so unlimited was perfect but now i am moving to a broadband bit its due to arrive only on 7th of October so I might be short on data, any suggestions? Is this even customer service or forum with other customer? lol

7 months ago

jackwilk2Civilian

asked in Ask a question.

HELP - I can't login to my mobile account and it's saying that my details are incorrect (they aren't) ??

7 months ago

Sheyi AdelasoyeNewbie

asked in Ask a question.

Transaction ID

Hi I’m new to ID Mobile but want to keep my existing number. I have all the details apart from the transaction ID. I wasn’t sent a welcome email and I purchased the phone through e2Save. Can anybody help? P.S this issue of not finding the transaction ID has come up before in conversations. It would be really good if somebody could look into it to make the transition a bit more smoother.

7 months ago

Marilyn DeemingNewbie

asked in Ask a question.

Second Sim

Our daughter recently gave my husband a second phone due to his anxiety about breaking down in an isolated place and running out of battery. He was quite happy to take out a second contract and get a second number for his new phone. However, when the SIM card arrived it was still his old number and doesn’t work on his second phone. He didn’t want a replacement sim or an upgrade just a second contract. As it is impossible to speak to someone I am hoping I get help here.

7 months ago

Robbie2015Newbie

asked in Ask a question.

Cancelling a Cancellation

I have cancelled my pay monthly sim plan for a PAYG sim, but I have changed my mind. I want to cancel my cancellation and keep my original plan and sim.I am still within the disconnection window. I have until 16 October.Thanks,

7 months ago

Master WidNewbie

posted in Ask a question.

signak iss4

My signal is very poor No matter where I go.its very important to me as I need to be able to getcin contact with my mother as she is elderly and poorly

7 months ago

Ian WalkerNewbie

asked in Ask a question.

transaction number

Trying to pac my old number but don't have a transaction number

7 months ago

KasonNewbie

asked in Ask a question.

I cannot receive calls after transferring my number. Help!

I need help with receiving calls.

7 months ago

TJ EsterhuyzenNewbie

asked in Ask a question.

Cannot access account / cannot register / cannot reset password - details not recognised

Can someone help me?? I can’t login nor does the forget login detail work. What makes this worse is my old number has not ported over yet. I did not get an email in the allotted timeframe this morning and then stuck the ID sim in as directed and now I can’t use my old number. Stuck please help…

7 months ago

Florence.OraelosiNewbie

asked in Ask a question.

Unable to register, old sim turned off, no new sim received, now not contactable

I signed on with iD on 20/09/2023 and requested to keep my old number. Switching over was arranged for today, 26/09/2023. My old provider has disconnected my phone and iD has not migrated me to their network. I tried registering but it was sending the security code to the sim that had been disconnected and so I was not getting it.I need my phone for work and I am travelling in two hours and need to be contactable. This is urgent. I need phone contact restored as a matter of urgency. If I don’t get an answer in the next two hours, I would have no other option than to go back to my old provider.Thanks for any help that I can get in resolving this matter today.

7 months ago

Janning24Newbie

asked in Ask a question.

How can i remove call forwarding from a device i dont have?

Long story cut short, I had a device and number with ID but had to return it due to very bad signal issues, I set up call forwarding to another number whilst my phone was due to be returned. I reset all settings on the IPhone 15 but the call forwarding is still on and I no longer have that device (returned to mobiles.co.Uk / ID) After several hours on live chat and ID staff all saying different things and different codes not working, the call forwarding is still on and apparently ID can’t remove that even though several colleagues said they had removed it but it is still on. How is this possible?how do I remove call forwarding from a device I no longer have? Already tried all the keypad codes etc. p.s ID most be the worst network I have ever used.

7 months ago

Lee BoswellNewbie

asked in Ask a question.

proof of usage

How do I obtain my proof of usage document required for an insurance claim

7 months ago

Rebecca RaynesNewbie

asked in Ask a question.

Due a refund but cancelled direct debit

I've cancelled my contract and direct debit but am now due a refund but my account isn't giving me the possibility of managing my direct debit to add my details back in to receive the refund,

7 months ago

Page 188 / 225

Terms & Conditions

Sign up

Already have an account? Login

Or log in to the iD Community using your Facebook account

Your username (Not your email or phone number) *

E-mail address *

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Log in / Register

No account yet? It's really easy to register here

Or log in to the iD Community using your Facebook account

Username or Email

Password

Remember me

Forgotten your password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or email

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.