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5634 Topics

E
Newbie
esmeblissNewbie
asked in Ask a question.

Switching number using PAC not working

I have switched my number using PAC code from EE which said it would switch on the 9th October. I have not received any confirmation that it has switched but people can call and receive calls using my old number. However, I cannot receive texts to or from that number. Additionally, when trying to send texts, they will not send.  So firstly, when will my number be switched over. And how can the calls work but not the texts with my original number.  Secondly, irrelevant of the number, why are my texts not sending?

1
Kash
iD Mobile Employee
7 months ago
S
Newbie
Sander_hsNewbie
asked in Ask a question.

Number porting

I just had my old number ported to ID mobile,  but on the app, the new number is still appearing.  Do I have to make a new registration with the ported (my old) number, or I can change it into the app? Thanks

1
Kash
iD Mobile Employee
7 months ago
L
Newbie
Latch09Newbie
asked in Ask a question.

new upgrade

I can upgrade early on the 14th October was going to wait till December but have seen the new Google pro 8 is out soon with free Google watch if I upgrade on the 14th will I be still able to use my old phone and SIM till I activate the new phone in December thanks

1
Kash
iD Mobile Employee
7 months ago
Jaz Bhasin
Newbie
Jaz BhasinNewbie
asked in Ask a question.

Sim Card number- insurance claim

Hi Team,i lost my phone and sim card 2 months ago in August. I then got a new SIM from currys.my insurer needs to see  the first and last dates the device was used with OLD SIM card, along with the IMEI number and/or serial number.How can i get the details of my old sim card number?ThanksJaz

1
Kash
iD Mobile Employee
7 months ago
Jeffers
Newbie
JeffersNewbie
asked in Ask a question.

Refer a Friend pending after 6 months

Hi, I have an email from ID Mobile dated April 2023 acknowledging the Refer a Friend yet it is still showing pending after 6 months. It should have been paid 3 months ago. @iD Mobile How do you propose to resolve this please? Thanks, Jeff

1
Kash
iD Mobile Employee
7 months ago
A
Newbie
AMY GITTINSNewbie
asked in Ask a question.

email bill incorrect

I have just been sent an email Bill stating that I will be charged £30 on 10/10. However I have just changed to a sim only plan (£6) and my account says I will be billed £6.25. I already paid an increased fee when I swapped plans in September (£30). Please can someone assist me. I really don't want to be charged this increased fee when I already did last month.Thanks

1
Kash
iD Mobile Employee
7 months ago
CJ0206
Newbie
CJ0206Newbie
asked in Ask a question.

-£x.xx in bill

I have recently upgraded ti a 30 day rolling contract and my bill shows a payment recieved of -£48.87 and your next bill so far of -£17.81 when my plan is now £8 a month. Does this mean I will not be charged for at least the next 2 months?

1
Kash
iD Mobile Employee
7 months ago
A
Newbie
adilNewbie
asked in Ask a question.

Random numbers contacting me getting really annoying

Hi, i get some random people messaging me saying i called them and they call me, sometimes they think i am someone else like their mum who got a new number and tell me to save their number, some random crap like bro it is annoying, and i cant reach id mobile they tey avoid you, i am leaving once my contract is done, its a joke that no one can help me why!!, i need this people to stop calling me!!!!!!!!.

1
Kash
iD Mobile Employee
7 months ago
Charlie Rooney
Civilian
Charlie RooneyCivilian
asked in Ask a question.

roaming charges

Charged for roaming last month,suspect because I was on ferry to Ireland but no detail in bill to show this,can I find out exactly what roaming charges are for and should I’d issue warnings about use on sailings to eu?

1
Kash
iD Mobile Employee
7 months ago
Howard Dodd
Newbie
Howard DoddNewbie
posted in Ask a question.

wrong PAC code

I am leaving ID mobile and have requested a PAC code, however my new supplier has told me that the PAC code from ID Mobile is invalid. Can you provide a valid code to port my number

1
Kash
iD Mobile Employee
7 months ago
ChrisJ 2020
Newbie
ChrisJ 2020Newbie
asked in Ask a question.

texing android

I’ve recently joined iD and I’m having issues sending a text to my family who own androids, I’ve checked my messages setting and everything’s on, I’ve also tried restarting my phone but just comes back unable to deliver. I am changing over my old number is that possibly why?

1
Kash
iD Mobile Employee
7 months ago
S
Newbie
SubramaniyamNewbie
asked in Ask a question.

Dialed an Incorrect Number after porting from Lyca

Sometimes when someone calls me , it says you have dialed an incorrect number even though my number is correct. I ported this number from Lycamobile around a week ago and yet this issue only happens to some people. I have tried inserting my sim again which did not work . I can call other people but some calls i cannot receive

1
Tom
iD Mobile Employee
6 months ago
A
Newbie
Ajbelle505Newbie
asked in Ask a question.

itemised billing.

I have had to close this account because my Dad has passed away. I know it means the line is cut off. I wondered if you could help me get a number. The number of this phone will have to change now which means they can’t get back in touch with me. It was the number of a solicitor I had. They called me within the last two weeks. they won’t be able to get back to me. Could you please send me a list of numbers.   also this phone was hacked by lots of people. Could you help me get them off my phone please? 

1
Tom
iD Mobile Employee
6 months ago
Sue Bee
Newbie
Sue BeeNewbie
asked in Ask a question.

i've just had notification you turned my sim off

hi as in title i have no mobile internet, i got a notification that your network provider has turned of your sim for network connection? i am not owing any money, monthly payment only came out, the other day??why is this? and when will it be back on

1
Kash
iD Mobile Employee
6 months ago
E
Newbie
ElenaA7Newbie
asked in Ask a question.

i can’t get through to Live Chat to cancel within 14 days

Dear hub,i have switched from O2 thinking i was going to make saving.  In fact my deal with O2 is a bundle, so it will not make sense for me to leave.  I tried to get hold of the relevant department all day today on live chat but to no avail.  The last conversation with a bot was recorded.  At that stage it was telling me I am in the queue with estimated wait of over 470 minutes (and it was ticking around).   i also tried to set up the account with the sole purpose of closing the account but the system will not allow because the details don’t match.  My surname is complex due to my background in three separate parts and this is Hoe it was submitted to id mobile but the online account does not allow spaces.  I am at the end of my thether and I have no idea who else to contact.  I am also a parent to a young child and my husband has severe mobility and cognitive issue due to health.  I can’t spend 4 hours trying to sort this.  And it is not even sorted. Worst experience as I have no solu

1
Kash
iD Mobile Employee
6 months ago
K
Newbie
KhadijNewbie
asked in Ask a question.

data

Hello my phone contract ended, so I upgraded my plan to a sim only deal. The new sim arrived and it was activated however my full data hasn't shown. 100G is supposed to show up but only 36 has.why has this happened? And how do I get my full data?

1
Kash
iD Mobile Employee
6 months ago
Katy Barber Ryan
Newbie
Katy Barber RyanNewbie
asked in Ask a question.

sim not working in upgraded phone

I have upgraded my phone but the sim from my old phone does not work in my new phone. I have tried all the things suggested so am assuming the new phone is faulty. How do I go about resolving this?

1
Kash
iD Mobile Employee
6 months ago
Jack Hampson
Newbie
Jack HampsonNewbie
asked in Ask a question.

Coverage in SN2

Hi, in the past week coverage for SN2 has been unusable. Used to have full 5G coverage and now it's 4G with lucky 1 bar and unusable for calls and internet. I can see a mast is being removed close by but would expect Three to have something in place before removing it. Tried to contact Three via Twitter but nothing back. Are you able to check further please?

1
Kash
iD Mobile Employee
6 months ago
J
Newbie
jobryant14Newbie
asked in Ask a question.

Keeping phone number in new contract

I've just taken out a new contract with id mobile, and want to keep my phone number from my previous phone, the contract of which has just been completed. I know how to do this normally, but that contract was also with id mobile, and it was cheaper to take it out separately rather than upgrade. Do I still text PAC to the same number and then just enter it on id's site for switching as if it was from another network? Thanks in advance for the advice!

1
Kash
iD Mobile Employee
6 months ago
Billyp
Newbie
BillypNewbie
posted in Ask a question.

Out of plan texts

I’ve been charged for some out of plan texts I’ve not made what can I do?

1
Tom
iD Mobile Employee
6 months ago
S
Newbie
ShellbeeNewbie
asked in Ask a question.

using my phone in turkey

Could you please let me know the charges for using my phone in turkey ? 

1
Kash
iD Mobile Employee
6 months ago
Emily Louise Davis
Newbie
Emily Louise DavisNewbie
asked in Ask a question.

How to upgrade to sim only?

My 24 month contract finishes on October 31st - I’ve had an email from ID and one of the options is to upgrade to a rolling sim only contract (everything unlimited) for £18, but when I go through my upgrades/plan changes in the app, sim only doesn’t come up as an option, only phone upgrades appear.How do I select the sim only plan please?Thank you

1
Kash
iD Mobile Employee
6 months ago
R
Newbie
RogojonsNewbie
asked in Ask a question.

Transaction ID

I didn’t receive a welcome email and so don’t have my transaction Id needed to transfer my PAC code - can you send this me please? 

1
Kash
iD Mobile Employee
6 months ago
J
Newbie
JKeenanNewbie
asked in Ask a question.

0845 outgoing call scams

Increasingly common are scam calls from 0845 numbers costing you money, sometimes quite a lot. Like many other people I don’t answer them and then block the number on my phone. However I believe the scam plays just as much on the common issue of ‘pocket calls’ where you accidentally call a number due to the sensitivity of phone screens. There is potential for these calls out to be for long periods as by nature you are very likely not to know you have made the call.This has now happened to me twice. Does anyone have a fix to prevent your phone calling out to 0845 numbers?I now have a work around which is to block the number and also delete it from my call list but I’m hoping there is a better way. 

1
Kash
iD Mobile Employee
6 months ago
Jaella Pemberton
Newbie
Jaella PembertonNewbie
asked in Ask a question.

Wont accept my payment

I have been trying to pay my bill since it was generated but every time I do I get an error message on here saying it's unable to process. The money leaves my account but then comes straight back - I have tried 3 different accounts now.  I now have a ‘missed payment’ mark on my credit report - can someone please help me make this payment and remove the black mark?

1
Kash
iD Mobile Employee
6 months ago
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