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5617 Topics

B
Newbie
BillsFanUKNewbie
asked in Ask a question.

Getting Error 38 when messaging adult content shortcodes

I've recently swapped from EE to ID and I've been unable to text premium adult shortcodes 89126 and 69997. My adult content filter is off and my extra bills cap is set to £31. All normal SMS/MMS are sending as normal.The shortcodes aren't being able to send but I've been able to phone the premium rate number on ID

1
Tom
iD Mobile Employee
6 months ago
Rob Barrow
Civilian
Rob BarrowCivilian
asked in Ask a question.

Found a phone and want to return it

I have just found a phone and I need to return it to the owner

1
Tom
iD Mobile Employee
6 months ago
K
Civilian
karisambrosejCivilian
asked in Ask a question.

can’t send text messages or change number on phone settings

I ported my old number about 2 weeks ago and have had issues sending text messages as I get an error message. I’ve restarted the phone and taken the sim out and put it back in but to no avail. also, I can’t change my number on the iPhone to reflect my old number - it only shows my new number and does not let me save my old number when I try to change it. 

1
Kash
iD Mobile Employee
6 months ago
Katie Pollard
Civilian
Katie PollardCivilian
asked in Ask a question.

Phone number not changed to ID via PAC code

It’s been 3 working days days since I was disconnected from my old provider. I used a PAC code when purchasing my ID phone contract however my number still isn’t working on my new phone. No signal. Anyone experienced this? Update .. Fixed now

1
Kash
iD Mobile Employee
6 months ago
C
Newbie
Cymru2005Newbie
asked in Ask a question.

voucher

Hello,i had a message in August confirming that I am eligible for a referral reward (curry’s voucher) and that another email would be sent following two successful bill payments. I am now paying my third bill but have not received another email. I have checked the junk folder just in case but there is nothing. My friend you referred me has also not received a voucher yet

1
Tom
iD Mobile Employee
6 months ago
K
Newbie
KhadijNewbie
asked in Ask a question.

data

Hello my phone contract ended, so I upgraded my plan to a sim only deal. The new sim arrived and it was activated however my full data hasn't shown. 100G is supposed to show up but only 36 has.why has this happened? And how do I get my full data?

1
Kash
iD Mobile Employee
6 months ago
Katy Barber Ryan
Newbie
Katy Barber RyanNewbie
asked in Ask a question.

sim not working in upgraded phone

I have upgraded my phone but the sim from my old phone does not work in my new phone. I have tried all the things suggested so am assuming the new phone is faulty. How do I go about resolving this?

1
Kash
iD Mobile Employee
6 months ago
Jack Hampson
Newbie
Jack HampsonNewbie
asked in Ask a question.

Coverage in SN2

Hi, in the past week coverage for SN2 has been unusable. Used to have full 5G coverage and now it's 4G with lucky 1 bar and unusable for calls and internet. I can see a mast is being removed close by but would expect Three to have something in place before removing it. Tried to contact Three via Twitter but nothing back. Are you able to check further please?

1
Kash
iD Mobile Employee
6 months ago
J
Newbie
jobryant14Newbie
asked in Ask a question.

Keeping phone number in new contract

I've just taken out a new contract with id mobile, and want to keep my phone number from my previous phone, the contract of which has just been completed. I know how to do this normally, but that contract was also with id mobile, and it was cheaper to take it out separately rather than upgrade. Do I still text PAC to the same number and then just enter it on id's site for switching as if it was from another network? Thanks in advance for the advice!

1
Kash
iD Mobile Employee
6 months ago
Billyp
Newbie
BillypNewbie
posted in Ask a question.

Out of plan texts

I’ve been charged for some out of plan texts I’ve not made what can I do?

1
Tom
iD Mobile Employee
6 months ago
S
Newbie
ShellbeeNewbie
asked in Ask a question.

using my phone in turkey

Could you please let me know the charges for using my phone in turkey ? 

1
Kash
iD Mobile Employee
6 months ago
Emily Louise Davis
Newbie
Emily Louise DavisNewbie
asked in Ask a question.

How to upgrade to sim only?

My 24 month contract finishes on October 31st - I’ve had an email from ID and one of the options is to upgrade to a rolling sim only contract (everything unlimited) for £18, but when I go through my upgrades/plan changes in the app, sim only doesn’t come up as an option, only phone upgrades appear.How do I select the sim only plan please?Thank you

1
Kash
iD Mobile Employee
6 months ago
R
Newbie
RogojonsNewbie
asked in Ask a question.

Transaction ID

I didn’t receive a welcome email and so don’t have my transaction Id needed to transfer my PAC code - can you send this me please? 

1
Kash
iD Mobile Employee
6 months ago
J
Newbie
JKeenanNewbie
asked in Ask a question.

0845 outgoing call scams

Increasingly common are scam calls from 0845 numbers costing you money, sometimes quite a lot. Like many other people I don’t answer them and then block the number on my phone. However I believe the scam plays just as much on the common issue of ‘pocket calls’ where you accidentally call a number due to the sensitivity of phone screens. There is potential for these calls out to be for long periods as by nature you are very likely not to know you have made the call.This has now happened to me twice. Does anyone have a fix to prevent your phone calling out to 0845 numbers?I now have a work around which is to block the number and also delete it from my call list but I’m hoping there is a better way. 

1
Kash
iD Mobile Employee
6 months ago
Jaella Pemberton
Newbie
Jaella PembertonNewbie
asked in Ask a question.

Wont accept my payment

I have been trying to pay my bill since it was generated but every time I do I get an error message on here saying it's unable to process. The money leaves my account but then comes straight back - I have tried 3 different accounts now.  I now have a ‘missed payment’ mark on my credit report - can someone please help me make this payment and remove the black mark?

1
Kash
iD Mobile Employee
6 months ago
Ben John
Newbie
Ben JohnNewbie
asked in Ask a question.

can't log on to my account

Hi i am trying to register but details keep saying that they are wrong when i am putting them in correctly can anyone help me out  

1
Kash
iD Mobile Employee
6 months ago
E
Newbie
EssenceNewbie
asked in Ask a question.

3 months Apple Tv

Hi there When I signed up, it was 3 months Apple Tv subscription offer .So far i did not received via email.Could you have a look into it?King RegardsDaniel

1
Kash
iD Mobile Employee
6 months ago
Jan Bowyer
Newbie
Jan BowyerNewbie
asked in Ask a question.

data

How do I know how much data I’ve used 

1
Tom
iD Mobile Employee
6 months ago
J
Newbie
jdanjum786Newbie
posted in Ask a question.

ID mobile is not blacklisting my stolen phone and mostly all the staff is useless.

I lost my iPhone on 4th of October and reported it to ID mobile on same day and asked them to block my phone and sim. They block my phone and blacklisted my Samsung phone instead of my lost iPhone. After realising they blocked my Samsung phone i contacted them again and removed this IMEI from blacklist and asked them to blacklist my iPhone. They could not find my iphone on the system so had to open a case and after few days they sent me proof of usage with completely different IMEI which i never owned and last usage date was showing in November 2023 which has not even came. After contacting them again they finally issued me proof of usage with correct IMEI but still not blacklisted my phone. Now its been over 3 weeks and everyday they tell me we have contacted the tech department and you phone will be blacklisted soon but it never seem to happen. I am sick of these liars and unprofessional company. My insurance claim is still pending because of ID mobile ignorance. I left with no optio

1
Tom
iD Mobile Employee
6 months ago
S
Newbie
Spark1Newbie
asked in Ask a question.

'Get up to 3 months free Apple TV, Music, and more' voucher

How can I now get this offer? The emailed link say’s it has expired but I should have until January to redeem.

1
Tom
iD Mobile Employee
6 months ago
Mark McC
Newbie
Mark McCNewbie
asked in Ask a question.

Are all calls recorded?

In terms of customer service with IDMobile?I had a phone call yesterday (outbound) from the complaints department which I would like to request a copy of.  

1
Tom
iD Mobile Employee
6 months ago
Patrycja Synowiec
Newbie
Patrycja SynowiecNewbie
asked in Ask a question.

Upfront phone charge -Awaiting refund

Hi,I still have not received a refund for the upfront cost of the phone for a cancelled contract. I have twice contacted customer services and twice been told that the refund has been issued and  I would receive the refund within 3-5 working days.Please can somebody contact me to get this resolved. It has been over a month since I called them and still nothing.Thank you, Patricia

1
Kash
iD Mobile Employee
6 months ago
A
Civilian
Abdul786Civilian
posted in Ask a question.

Pac code after disconnected

I had opted to leave iD but wasn’t reminded my contract would end soon. I had forgotten to request for a PAC/STAC code before contract ended. I need a PAC code as everything was connected to my previous number. 

1
Kash
iD Mobile Employee
6 months ago
B
Newbie
BarwinskititoNewbie
posted in Ask a question.

Suspension after making a payment

Hello why my number is not working?????? I pay everything 1week ago kurwa mać. And still no working 🤬🤬🤬🤬🤬🤬🤬🤬

1
Kash
iD Mobile Employee
6 months ago
Neil MacRae
Newbie
Neil MacRaeNewbie
asked in Ask a question.

call forwarding

Is there a SIM deal that allows call forwarding to my mobile when people call the landline number 

1
andewhite
Legend
6 months ago
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