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5533 Topics

K
Newbie
KokodiNewbie
asked in Ask a question.

Cant enter full address on bill

Hi,I wanted to update my billing address, however I can only enter the auto-generated address and not the full address as it says I cannot enter more than 33 characters.  Can you please enter the full correct address for my next bill please?  Thank you. 

3
Kash
iD Mobile Employee
8 months ago
Toffee1963
Novice
Toffee1963
asked in Ask a question.

How to keep my current sim only plan?

I want to keep my current sim only plan?

1
Mohammed
iD Mobile Employee
1 year ago
A
Newbie
Andi.Newbie
asked in Ask a question.

paid my bill but no services

Paid my bill but still saying I owe plus I paid over what my arrears was

1
Kash
iD Mobile Employee
1 year ago
N
Newbie
Neo1510Newbie
asked in Ask a question.

Still havent received my 3 x £20 vouchers

HiStill havent received my 3 x £20 vouchers I was promised on the MSE webiste for transferring 3 accounts to your service Its been over 90 days and still waitingeven filled out an online MS form but still no joyPlease advise

1
Kash
iD Mobile Employee
1 month ago
Amy Little
Newbie
Amy LittleNewbie
posted in Ask a question.

payments

How can I speak to someone on phone and not a bot 

1
Tom
iD Mobile Employee
4 months ago
Ca126
Newbie
Ca126Newbie
asked in Ask a question.

help

Please helpmy new sim is not working and i cant log onto my account

1
Tom
iD Mobile Employee
1 year ago
Adrian MX
Newbie
Adrian MXNewbie
posted in Ask a question.

mr urbaniak

Hi

1
Tom
iD Mobile Employee
10 months ago
Heather Lane
Newbie
Heather LaneNewbie
asked in Ask a question.

SIM CARD NOT ARRIVED

SIM ORDERED FRIDAY AND STILL NOT ARRIVED

1
Kash
iD Mobile Employee
1 year ago
Donna McDonald
Civilian
Donna McDonaldCivilian
asked in Ask a question.

HELP!!! PLEASE!!! I have accidently set up a new account and my number is changing I need by number back

HELP please! My contract has ended and two days ago I transferred to ID Mobile PAYG from my ID Mobile contract. I read I could keep my number. Turns out I can’t… the change is in transition so I have asked on the HL for them to claw my old number back and cancel the PAYG but TWICE the agent has cut me off. I am sooo frustrated. I can’t lose my number yet the agent said it is no longer on their systems. I know it can be clawed back by ID mobile but how to speak to someone and get some actual help!!

1
Tom
iD Mobile Employee
4 months ago
Nasir Adam
Newbie
Nasir AdamNewbie
posted in Ask a question.

lost

I didn't receive my order yet was went wrong address 

1
Tom
iD Mobile Employee
9 months ago
B
Newbie
Beckie1989Newbie
posted in Ask a question.

being chargerd twice

Hi I am being charged twice for the last two months. I would like a refund please 

1
Kash
iD Mobile Employee
2 months ago
Estera Berdzik
Civilian
Estera BerdzikCivilian
posted in Ask a question.

issues with registration

H

1
Tom
iD Mobile Employee
4 months ago
F
Newbie
Farooq ShahNewbie
asked in Ask a question.

Identity Thef

I have received a letter from ID mobile that I have open an account. But I have never had an account with ID. I have been victim of Identity theft and would like to immediately close this account down. I can find no method of contacting ID mobile. So any one from the team please can contact me so I can give further details about the letter received. 

1
Kash
iD Mobile Employee
8 months ago
RH Dave
Newbie
RH DaveNewbie
asked in Ask a question.

Incorrect Data Allowance

Why has my data allowance gone down from 40gb to 20gb? 

1
Tom
iD Mobile Employee
2 months ago
Olaf Gadkiewicz
Newbie
Olaf GadkiewiczNewbie
asked in Ask a question.

Poor coverage

Hello. I'd like to know why there is such poor coverage. Sometimes I can't send a text message

1
Kash
iD Mobile Employee
4 months ago
K
Newbie
KlumperNewbie
asked in Ask a question.

How many accounts do i need?

How many accounts do I need to access the web, the app and the community forums?

1
Tom
iD Mobile Employee
25 days ago
Sherrill Lynn Salamat
Newbie
Sherrill Lynn SalamatNewbie
asked in Ask a question.

new expat option

Hi, I am new in the Uk. What option applies to me? regards,sherrill

2
Kash
iD Mobile Employee
3 hours ago
N
Civilian
NeilWCivilian
posted in Ask a question.

new account

Hi. When will I be activated 

2
Kash
iD Mobile Employee
9 months ago
Becca Rowland
Civilian
Becca RowlandCivilian
posted in Ask a question.

upgrading

I have tried to upgrade its not letting me 

1
Tom
iD Mobile Employee
4 months ago
Djrob Coxhead
Newbie
Djrob CoxheadNewbie
asked in Ask a question.

ask a question

I can't remove adult content  

1
Kash
iD Mobile Employee
12 days ago
1
Newbie
13arnoldNewbie
asked in Ask a question.

outgoing calls and incoming calls not working.

Can't make outgoing calls or recieve incoming calls.Can recieve SMS messages but can't send SMS messages.Can use 4g to access apps such as social media or Web browsers.I have a Samsung Galaxy S20 FE.Can anyone please help?

0
1
Newbie
15 hours ago
Sam Murden
Newbie
Sam MurdenNewbie
posted in Ask a question.

bill

Due to a recent unemployment, I have been without pay since January 15th. My next pay date is this coming Friday. Can I please make my payment on this date and have my services back ASAP? 

1
Lauren
iD Mobile Employee
1 month ago
Bamb
Newbie
BambNewbie
asked in Ask a question.

regiater second sim

I already had a sim only but I’ve just added another, it won’t let me add it to my account and I keep being told I need to register but it won’t let me register it as it just logs me into the account I already have. It also won’t let me set up the direct debit for the sim I already had but had put the new sim on DD. I try talk on live chat and I’m just getting nowhere 😩 anyone help please 🙏  thank you. 

0
Bamb
Newbie
2 hours ago
Carole Bartlett New
Newbie
Carole Bartlett NewNewbie
asked in Ask a question.

Carole

I ordered my phone on Saturday. Had emails with invoice and contract but no handset or notification of delivery. I would like to cancel my contract as I am in the cooling off period and as I have not received my handset I would like a refund on the cost . 

1
Tom
iD Mobile Employee
1 year ago
G
Newbie
Galactic69Newbie
asked in Ask a question.

Galaxy a02 stock?

Any idea when the Galaxy a02 will be in stock? I'm due an upgrade.

1
Rory
Newbie
2 years ago
Terms & Conditions
Why iD Mobile?