Help Hub
Pay Monthly Phones
SIM Only Deals
My iD Account

✅ Resolved: Email one-time passcodes are not working for some users.

3 days ago

Community
My iD
Thinking of leaving?

Thinking of leaving?

Community discussions about cancelling your account or returning your order.

236 Topics
1,309 Replies

When you subscribe we will email you when there is a new topic in this category

236 Topics

Recent feedback.

Most replies Most views Newest first

EmiliD Mobile Employee

published in Thinking of leaving?

iD MobileiD Mobile Employee

published in Thinking of leaving?

How do I cancel my iD Mobile plan without switching providers?F.A.Q.

If you’re not switching to another network, you can end your plan via the iD Mobile app or your online account.There’s a 30-day disconnection period, which applies even if the minimum term of your contract has ended. This means you’ll continue to pay for your iD Mobile services for the next 30-days.At the end of the disconnection period, we’ll terminate your number and send you your final bill.To cancel your plan without switching to another network, simply:Log in to the iD Mobile App or My Account online Go to My Account > Manage my plan > Thinking of leaving > Switch or Cancel Now Choose End your iD Mobile plan and follow the instructionsIf you’re unable to cancel your plan using the iD Mobile App or your online account, you can chat to one of our Live Chat agents. The team are available to answer chats 9am - 8pm Monday to Friday, and 9am - 6pm Saturday and Sunday.

1230356

3 days ago

Mihaela MareNewbie

asked in Thinking of leaving?

Paying off contract early

Hi there. I would like to pay my contact off early what is the best step to take. I am unable to contact anyone and have not found any information on this. Thanks

15 days ago

Russell BurdenCivilian

asked in Thinking of leaving?

Need a PAC code but ive lost my phone

I lost my phone while on holiday. I have been into Currys today to get a new SIM card, they told me I can transfer my old number onto it but I’m unsure how to do this or get my PAC code without my phone. TIA

1 month ago

IssaahmadNewbie

posted in Thinking of leaving?

cancellation

Iam not use the ID mobile sim card yet..

1 month ago

Steve McGillNewbie

asked in Thinking of leaving?

Final Bill

How do I get a copy of my final bill as I can’t login anymore. Going round in circles with Live Chat.

1 month ago

pweb32Newbie

asked in Thinking of leaving?

Cancel sim only during 14 day cooling off period

Hi I have received my sim card , haven't put it in my phone yet , but I want to use the 14 day cooling off period to cancel it. Can you tell me how I do this please.

2 months ago

Callum GilmourNewbie

asked in Thinking of leaving?

PAC code ‘Not Created’

Hi Tom, I came across your message to a lady who had the same problem as me where she had left ID and pac code had to be sent via email but it just said ‘Not Created’ where the pack code would be. This has happened 3 times to me now and customer services keep doing the same thing which isn’t working. Did you manage to solve the problem for this lady and if so you could help me with the same? Thanks

4 months ago

Shani369Newbie

asked in Thinking of leaving?

credit dafult unlawfully registered

I have only today found out a mortgage application is being declined because ID Mobile have placed a default of £10 against my credit rating. When I cancelled the plan i was informed that there was nothing left to pay. I was contacted by a debt collection agency months after cancelling the plan. I disputed the debt and provided evidence of ID confirming that there was nothing left to pay. Following this the credit agency confirmed no further action was being taken. A year later i am finding out that this has been lodged against my credit rating and is preventing me from i buying a home. I have raised a complaint with ID and have been told I have to wait 3 days for someone to get back to me (which means I will potentially loose the house I have put an offer on). I have tried calling ID but there call centers don’t work. I have tried emailing ID and the response time is 5 working days. I cant believe that ID have done this without informing me.This has been devastating in terms of our ab

4 months ago

kendal2Civilian

asked in Thinking of leaving?

Can not get a pac code.

Whenever I try to get a pac code via text it just gives my old one that I used to join id mobile with. Even the date on it is expired. I need my pac code to join another network. Looks like the pac code system here is faulty.

8 months ago

Dclb LoganNewbie

asked in Thinking of leaving?

I need to cancel my contract

I need to cancel my contract with the number ending 1490. Please the contract will finish this month.

9 months ago

DrewGRookie

asked in Thinking of leaving?

Still being charged after cancelling contract

I cancelled my contract on 25/06/20 and have been charged twice since then once on the 9/07/20 and again on 22/07/20 and am unsure to why

9 months ago

Hamish Russell ThoburnCivilian

asked in Thinking of leaving?

dont recognise the phone number linked to my account

I don’t recognise the number registered to my account.I’ve closed the bank account attached to the bill payments so payment always goes to a legal firm to collect payments, I need to talk to a human to explain the above and set up a new method of payment.

10 months ago

Jacob KneenNewbie

asked in Thinking of leaving?

Cancel my PAC request before the number transfers

Today I submitted my PAC number to ID Mobile to move my old phone number to this new provider. I have discovered that the signal in my area is too weak for my need though, so would like to cancel this PAC transfer request before the number is transferred.

10 months ago

KaraNewbie

asked in Thinking of leaving?

Need to cancel, sim not received

Hello, I’ve got a sim only plan and I’ve found out that the sim will take me more than a week to get delivered. I’d like to cancel my plan please.

10 months ago

Kathf93Civilian

asked in Thinking of leaving?

How do I can cancel my cancellation request?

My son accidently managed to cancel my sim only rolling contract. How do i stop it cancelling without ringing as the call centre is shut?

11 months ago

ShandyNewbie

asked in Thinking of leaving?

cancel my account

I want to cancel my contract but I lost my phone and cannot remember the number and i forgot my login details. I already cancelled the direct debit in my bank. I’m worried I might be in trouble for the left billing. pls can someone help me. thanks

11 months ago

Denise HortonNewbie

asked in Thinking of leaving?

cancel my contract

I would like to cancel my new plan

11 months ago

Marcel70Civilian

asked in Thinking of leaving?

can't generate PAC code

I've been trying to get a pac code from ID mobile so I can change to O2 but since the 16 may all I'm getting is Pac code not generated. I've spoken countless times to customer services but all they say is that technical has been informed and they will get in touch but still nothing. I continuously get the following message when I txt pac to 65075. Can anyone help?

11 months ago

Ajay BhattRookie

asked in Thinking of leaving?

Contract expires when on Holiday

Hi,My current 12 contract expires on 10.6.23 when I am on holiday. Any thoughts how I can get around this so I don't loose reception. Will my contract just continue? I just want to sign up for a new contract for £12 months at £6 per month 60GB. I cannot upgrade on my application. Please advise. Thanks Ajay

11 months ago

Garry Smig SmithNewbie

asked in Thinking of leaving?

cancelling during my cooling off peiod

I ordered a sim only deal and unfortunately found out I am still locked in to my current network. I am still within the cooling off period and the sim is still in the card and never been activated. what is the process for cancelling?the live chat never seems to work and I can find no other way to contact you. Jacob Smith

11 months ago

Sacha BuchananNewbie

asked in Thinking of leaving?

I want to cancel my contract after it expires

Hi there I want to stop my contract after it ends on the 7th of June

11 months ago

John WickNewbie

asked in Thinking of leaving?

I WANT TO CANCEL MY CONTRACT

I wish to cancel my SIM only contract that I purchased on 26th March 2023. The SIM has not been used.Order Ref: 125917304I have cancelled my Direct Debit.I have tried to contact you via your 24/7 chat which doesn’t work. I have been into my local Currys store that could also not get the chat to work and suggested that I set up an account in order to cancel the contract I can not set up an account as the security number required has been sent to the ID mobile number that I am not using You have no email address You have no contact phone numberPlease could you arrange for my contract to be cancelled as I am within my 30 day cooling off period (today being 09/04/23)Kind RegardsD

1 year ago

Page 1 / 10

Terms & Conditions

Sign up

Already have an account? Login

Or log in to the iD Community using your Facebook account

Your username (Not your email or phone number) *

E-mail address *

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Log in / Register

No account yet? It's really easy to register here

Or log in to the iD Community using your Facebook account

Username or Email

Password

Remember me

Forgotten your password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or email

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.