Thinking of leaving?

Community discussions about cancelling your account or returning your order.

  • 235 Topics
  • 1,308 Replies

235 Topics

Emil
iD Mobile Employee
EmiliD Mobile Employee
published in Thinking of leaving?

How to Cancel Your iD Mobile Plan

If you’re not moving to another network, you can end your plan via the iD Mobile app or your online account.There’s a 30-day disconnection period, which applies even if the minimum term of your contract has ended. This means you’ll continue to pay for your iD Mobile services for the next 30-days.At the end of the disconnection period, we’ll terminate your number and send you your final bill. To cancel your plan without moving to another network, simply:Log in to the iD Mobile App or My Account online Go to My Account > Manage my plan > Thinking of leaving > Switch or Cancel Now Choose End your iD Mobile plan and follow the instructions If you’re unable to cancel your plan using the iD Mobile App or your online account, you can chat to one of our Live Chat agents. The team are available to answer chats 9am - 8pm Monday to Friday, and 9am - 6pm Saturday and Sunday.

766223
Michelle
iD Mobile Employee
3 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Thinking of leaving?

How do I cancel my iD Mobile plan without switching providers?F.A.Q.

If you’re not switching to another network, you can end your plan via the iD Mobile app or your online account.There’s a 30-day disconnection period, which applies even if the minimum term of your contract has ended. This means you’ll continue to pay for your iD Mobile services for the next 30-days.At the end of the disconnection period, we’ll terminate your number and send you your final bill.To cancel your plan without switching to another network, simply:Log in to the iD Mobile App or My Account online Go to My Account > Manage my plan > Thinking of leaving > Switch or Cancel Now Choose End your iD Mobile plan and follow the instructionsIf you’re unable to cancel your plan using the iD Mobile App or your online account, you can chat to one of our Live Chat agents. The team are available to answer chats 9am - 8pm Monday to Friday, and 9am - 6pm Saturday and Sunday.

1229556
Kash
iD Mobile Employee
1 day ago
B
Newbie
barjohn55Newbie
asked in Thinking of leaving?

Requested PAC code but it is already expired

Hi, I requested a PAC code to transfer my mobile number but the new PAC code is already expired.   

0
B
Newbie
2 days ago
Mihaela Mare
Newbie
Mihaela MareNewbie
asked in Thinking of leaving?

Paying off contract early

Hi there. I would like to pay my contact off early what is the best step to take. I am unable to contact anyone and have not found any information on this. Thanks   

6
Kash
iD Mobile Employee
13 days ago
R
Civilian
Russell BurdenCivilian
asked in Thinking of leaving?

Need a PAC code but ive lost my phone

I lost my phone while on holiday. I have been into Currys today to get a new SIM card, they told me I can transfer my old number onto it but I’m unsure how to do this or get my PAC code without my phone. TIA  

1
Kash
iD Mobile Employee
1 month ago
I
Newbie
IssaahmadNewbie
posted in Thinking of leaving?

cancellation

Iam not use the ID mobile sim card yet..

2
Lauren
iD Mobile Employee
1 month ago
S
Newbie
Steve McGillNewbie
asked in Thinking of leaving?

Final Bill

How do I get a copy of my final bill as I can’t login anymore.  Going round in circles with Live Chat.

3
Kash
iD Mobile Employee
1 month ago
pweb32
Newbie
pweb32Newbie
asked in Thinking of leaving?

Cancel sim only during 14 day cooling off period

Hi I have received my sim card , haven't put it in my phone yet , but I want to use the 14 day cooling off period to cancel it. Can you tell me how I do this please. 

18
Kash
iD Mobile Employee
2 months ago
Callum Gilmour
Newbie
Callum GilmourNewbie
asked in Thinking of leaving?

PAC code ‘Not Created’

Hi Tom, I came across your message to a lady who had the same problem as me where she had left ID and pac code had to be sent via email but it just said ‘Not Created’ where the pack code would be. This has happened 3 times to me now and customer services keep doing the same thing which isn’t working. Did you manage to solve the problem for this lady and if so you could help me with the same? Thanks 

17
Tom
iD Mobile Employee
4 months ago
Shani369
Newbie
Shani369Newbie
asked in Thinking of leaving?

credit dafult unlawfully registered

I have only today found out a mortgage application is being declined because ID Mobile have placed a default of £10 against my credit rating. When I cancelled the plan i was informed that there was nothing left to pay. I was contacted by a debt collection agency months after cancelling the plan. I disputed the debt and provided evidence of ID confirming that there was nothing left to pay. Following this the credit agency confirmed no further action was being taken. A year later i am finding out that this has been lodged against my credit rating and is preventing me from i buying a home. I have raised a complaint with ID and have been told I have to wait 3 days for someone to get back to me (which means I will potentially loose the house I have put an offer on). I have tried calling ID but there call centers don’t work. I have tried emailing ID and the response time is 5 working days. I cant believe that ID have done this without informing me.This has been devastating in terms of our ab

7
Tom
iD Mobile Employee
4 months ago
K
Civilian
kendal2Civilian
asked in Thinking of leaving?

Can not get a pac code.

Whenever I try to get a pac code via text it just gives my old one that I used to join id mobile with. Even the date on it is expired. I need my pac code to join another network.  Looks like the pac code system here is faulty. 

23
Kash
iD Mobile Employee
8 months ago
Dclb Logan
Newbie
Dclb LoganNewbie
asked in Thinking of leaving?

I need to cancel my contract

I need to cancel my contract with the number ending 1490. Please the contract will finish this month.

2
Mohammed
iD Mobile Employee
9 months ago
D
Rookie
DrewGRookie
asked in Thinking of leaving?

Still being charged after cancelling contract

I cancelled my contract on 25/06/20 and have been charged twice since then once on the 9/07/20 and again on 22/07/20 and am unsure to why  

22
Mohammed
iD Mobile Employee
9 months ago
Hamish Russell Thoburn
Civilian
Hamish Russell ThoburnCivilian
asked in Thinking of leaving?

dont recognise the phone number linked to my account

I don’t recognise the number registered to my account.I’ve closed the bank account attached to the bill payments so payment always goes to a legal firm to collect payments,  I need to talk to a human to explain the above and set up a new method of payment.

2
Mohammed
iD Mobile Employee
10 months ago
Jacob Kneen
Newbie
Jacob KneenNewbie
asked in Thinking of leaving?

Cancel my PAC request before the number transfers

Today I submitted my PAC number to ID Mobile to move my old phone number to this new provider. I have discovered that the signal in my area is too weak for my need though, so would like to cancel this PAC transfer request before the number is transferred.

10
Mohammed
iD Mobile Employee
10 months ago
Kara
Newbie
KaraNewbie
asked in Thinking of leaving?

Need to cancel, sim not received

Hello, I’ve got a sim only plan and I’ve found out that the sim will take me more than a week to get delivered. I’d like to cancel my plan please.

6
Mohammed
iD Mobile Employee
10 months ago
Kathf93
Civilian
Kathf93Civilian
asked in Thinking of leaving?

How do I can cancel my cancellation request?

My son accidently managed to cancel my sim only rolling contract. How do i stop it cancelling without ringing as the call centre is shut?

18
Tom
iD Mobile Employee
11 months ago
Shandy
Newbie
ShandyNewbie
asked in Thinking of leaving?

cancel my account

I want to cancel my contract but I lost my phone and cannot remember the number and i forgot my login details. I already cancelled the direct debit in my bank. I’m worried I might be in trouble for the left billing. pls can someone help me. thanks

19
Mohammed
iD Mobile Employee
11 months ago
Denise Horton
Newbie
Denise HortonNewbie
asked in Thinking of leaving?

cancel my contract

I would like to cancel my new plan 

2
Mohammed
iD Mobile Employee
11 months ago
M
Civilian
Marcel70Civilian
asked in Thinking of leaving?

can't generate PAC code

I've been trying to get a pac code from ID mobile so I can change to O2 but since the 16 may all I'm getting is Pac code not generated. I've spoken countless times to customer services but all they say is that technical has been informed and they will get in touch but still nothing. I continuously get the following message when I txt pac to 65075. Can anyone help?  

5
Mohammed
iD Mobile Employee
11 months ago
Ajay Bhatt
Rookie
Ajay BhattRookie
asked in Thinking of leaving?

Contract expires when on Holiday

Hi,My current 12 contract expires on 10.6.23 when I am on holiday.  Any thoughts how I can get around this so I don't loose reception. Will my contract just continue?  I just want to sign up for a new contract for £12 months at £6 per month 60GB. I cannot upgrade on my application. Please advise. Thanks Ajay  

3
Ajay Bhatt
Rookie
11 months ago
Garry Smig Smith
Newbie
Garry Smig SmithNewbie
asked in Thinking of leaving?

cancelling during my cooling off peiod

I ordered a sim only deal and unfortunately found out I am still locked in to my current network. I am still within the cooling off period and the sim is still in the card and never been activated. what is the process for cancelling?the live chat never seems to work and I can find no other way to contact you.  Jacob Smith 

6
Mohammed
iD Mobile Employee
11 months ago
Sacha Buchanan
Newbie
Sacha BuchananNewbie
asked in Thinking of leaving?

I want to cancel my contract after it expires

Hi there I want to stop my contract after it ends on the 7th of June 

1
Mohammed
iD Mobile Employee
11 months ago
J
Newbie
John WickNewbie
asked in Thinking of leaving?

I WANT TO CANCEL MY CONTRACT

I wish to cancel my SIM only contract that I purchased on 26th March 2023. The SIM has not been used.Order Ref: 125917304I have cancelled my Direct Debit.I have tried to contact you via your 24/7 chat which doesn’t work. I have been into my local Currys store that could also not get the chat to work and suggested that I set up an account in order to cancel the contract I can not set up an account as the security number required has been sent to the ID mobile number that I am not using You have no email address You have no contact phone numberPlease could you arrange for my contract to be cancelled as I am within my 30 day cooling off period (today being 09/04/23)Kind RegardsD 

6
Tom
iD Mobile Employee
1 year ago
Clare Millard
Newbie
Clare MillardNewbie
asked in Thinking of leaving?

I want to cancel my SIM only contract

I did not even use my dim. I se t it back with a letter as it was impossible to get through to I’d. I have sent numerous emails to their customer services . I can’t cancel as per their instructions as I never put the sim in my phone so do have the number. I have never heard back and keep getting an email every mi th to pay £10.00! It is impossible to cancel with this company. Nobody to speak to and customer services do not reply. 

8
Tom
iD Mobile Employee
1 year ago
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